Traditional Culture Encyclopedia - Hotel accommodation - Which department should the hotel apartment complain to?
Which department should the hotel apartment complain to?
Traveling abroad has become an important way of life for citizens, and complaints about hotel accommodation services have also increased significantly, mainly involving the inability to check in and book, the high cost of soiling hotel supplies and so on. With the rise of the Internet, disputes caused by booking hotels through online platforms have also become the focus of attention.
The hotel is a place open to the public, and anyone can enter and leave freely. These people come from all walks of life. In modern society, the public security situation is very complicated and extremely severe, especially in a complex place like a hotel. So how do you complain about hotel accommodation? First of all, you can call 123 15 for help or complain to the local consumer association.
1. Guests usually need to pay a deposit when they check in at the front desk of the hotel. The amount of the deposit varies according to the regulations of each hotel.
Please take good care of the hotel facilities. If there is damage, you need personal compensation.
Please turn on the cold water first, then the hot water, and adjust the temperature to avoid scalding. Please pull the bottom of the shower curtain into the bathtub. If you accidentally wet the carpet in your room, the hotel will ask for compensation.
4. Please don't smoke in bed, which may cause fire.
Please don't store valuables in the room for a long time. Most hotels have free safes at the front desk for guests to use, and some hotels have safes in every room.
Extended data;
Consumer complaints can be made by telephone, letter, interview and internet. But no matter what form it takes, the following contents must be made clear: First, the basic situation of the complainant. That is, the complainant's name, gender, contact address, contact telephone number, postal code, etc. The second is the basic situation of the respondents. That is, the name, address and telephone number of the defendant. The third is the time, brand, origin, specification, quantity and price of the goods purchased. The fourth is the specific situation of the damage, the time to find the problem and the process of negotiation with the operator. Fifth, shopping vouchers, warranty cards, copies of agreements, etc.
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