What's wrong with the Sedas Hotel?

Sedas Hotel is a luxury seaside resort hotel with 300 rooms, located in a remote area along the Adriatic Sea. Over the years, it has enjoyed a high reputation for its luxurious facilities and excellent service, with high internal quality from management to waiters. Its employees have been sharing weal and woe with it since they started their business after World War II. They think the company is considerate to them, so they all have a sincere heart and a high sense of responsibility for it. Therefore, the personnel changes in the company have not changed much, especially compared with other enterprises in the same industry.

In recent years, these employees who have worked for many years began to enter retirement age, and the labor market in this town began to shrink, and more and more people began to look for jobs in big cities. As a result, those employees who are about to retire are gradually replaced by some young people from other places, who often have to travel miles to work.

In recent years, although Sedas Hotel has been repairing the buildings and foundations, and the food, room supplies and entertainment facilities have remained excellent, the service quality has begun to decline, some old customers no longer patronize, and the reputation of the hotel is declining. The general manager held several meetings of senior managers to discuss countermeasures. Everyone agrees that the management mechanism of enterprises has failed, and the regulatory authorities must exercise actual power over grass-roots employees. They think these young new employees are irresponsible, lazy and disrespectful of authority. These newcomers complain that some of their ideas are modern and will be very helpful to the hotel, but no one listens.

Nine months ago, a new general manager replaced the former general manager in the hotel 1 1 year. Shareholders are full of hope that the new manager can turn the hotel into a profit, but the business season has passed and there is still no improvement. Shareholders and the general manager held a staff meeting to discuss a set of actions that can put the hotel on the right track.