How to be a good hotel foreman

In the hotel, the head waiter is the most direct leader of our grass-roots waiter. We accept instructions from our superiors and work under their leadership. The foreman will directly affect our mood and work quality. So I think that in a hotel, the ability and level of the foreman directly leads to the quality of management and the effect of service. In my opinion, an excellent foreman should have the following qualities:

First, quality service skills.

I don't think a foreman who has never been a waiter is successful. He can't understand the feelings of employees, and he doesn't consider the problem from the perspective of employees, which leads to one-sided and extreme problems. They often understand the problem from their own point of view, and ask employees to have the confidence and ability to do it well first and play an exemplary role. The foreman must be an excellent waiter first.

Second, good execution ability.

Executive power is one of the basic qualities of leaders, and its strength will directly determine the efficiency of management. Therefore, the acceptance, understanding and communication of an instruction requires certain abilities and methods, and sometimes a good thing achieves bad results because of its unfavorable execution. Tell me an example: the hotel is about to open. In order to enhance everyone's service awareness, the leaders decided to select several employees from various departments to help in the staff canteen every day, that is, to clean the table and help the aunt wash the dishes. First of all, from the housekeeping department, the manager sent a foreman to finish it. The foreman went to the floor to find several waiters and said there was something wrong below. Everyone followed and asked about something, and the foreman knew it as soon as he said it. Everyone thought it was a routine job. The head waiter took everyone directly to the canteen and handed them over to the supervisor. The supervisor thought that everyone understood what was going on and assigned tasks directly, so you can imagine how everyone felt. During the break, I served for a day without any psychological preparation. People don't understand: why let us go? Why is there no reason for the foreman? If everyone takes turns, why not start with the food and beverage department? They should receive this kind of training. If the foreman can make things clear, it may not cause everyone's resentment. Later, the foreman of other departments took the lead to go to the canteen, and the effect was obvious. An employee resigned the next day.

Third, have enough patience and enthusiasm.

It is really difficult for a foreman to adapt to so many employees, but as long as you are enthusiastic, you can still win everyone's respect. We left a foreman, who is very capable. Whenever there is any task, he is always the first to do it. When others see him do it, they naturally do it, and they are embarrassed to be lazy. And some foremen keep saying that as long as they don't move a hand and the superior leader comes, he will work very hard, making everyone look down upon him and have no prestige. Some employees always have resistance to the foreman and always like to oppose the leader. In fact, in the face of this situation, unreasonable people will compromise as long as they are enthusiastic and don't argue unnecessarily.

Fourth, pay attention to the art of speech.

Everyone knows the hardships of land reclamation, especially when we come early and are mentally exhausted. We think that we have suffered too much meaningless labor, and it is often a careless word from the leader that can cause the following big actions. Finally, the leader saw it and stopped it quickly, so that everyone was busy in vain. At work, this happened: two employees stopped, and one of the foremen saw it and said, "Hey, why did you stop again?" Do it soon! " "In fact, everyone works very hard, so he is not in the mood to say. A foreman said in this case, "Are you tired? Take a rest when you are tired, be careful when you do it, and just do it well. "Let everyone feel warm, in fact, the mood is very important in the process of work. Sometimes a word and a look can affect everyone's mood.