Please ~ A speech about the hotel! ~

Dear leaders and colleagues,

Hello everyone! I'm the assistant manager of the front office lobby. Today, the theme of my speech is ... the annual ring of history is rolling forward, and the ship of "..." has gone through three years of ups and downs.

Today, while wishing him his third birthday, I have too many feelings! Yes, I have been here for more than a year. Although the time is not long, the standardized management system and good working atmosphere of the hotel make me feel proud to be a "…" As the assistant manager of the hotel lobby, I have always adhered to the style of "keeping my word, keeping my word". When I receive complaints from guests every day, I can sum up my experience, find out the shortcomings and correct them with the help of my leaders and colleagues. And I gradually matured after summing up and improving again and again. Once, a hotel guest felt unwell and went to the assistant manager in the telephone lobby to explain that he needed a doctor to give him an injection or infusion. After receiving the call, I immediately arranged for the concierge to go out and ask the doctor to treat the guest. I was happy to think that the guest would be very grateful for the medical service we provided him this time. Just then, our manager came to ask, and after I explained what happened, I thought I would definitely get her approval and approval. Unexpectedly, she denied my handling opinion. Really? How can my kindness be denied by the manager? 、、、、、、

It turns out that if the doctors invited from outside can't guarantee the quality of service, and if there is any mistake in medication, it will bring harm to the health of the guests, then the consequences our hotel will bear are serious. Yeah, why didn't I think of that? From this point of view alone, it may be the guest's complaints in return. After experiencing such things one by one, I am more cautious and thoughtful in dealing with problems. I remember once, a guest came to the front desk and asked the waiter to give a 60% discount on the room price when he checked in. The guest claimed to have stayed in the hotel many times, and the waiter immediately checked it on the computer, but the name of the gentleman was not found. When the waiter told the guests the results of the investigation, the gentleman suddenly became angry. This is the peak of check-in at the reception desk. Because of his anger and shouting, many unknown guests were curious. Seeing this situation, I immediately stepped forward, politely introduced myself to the guests, invited them to sit in the lobby bar, listened to their opinions first, and then gave them meticulous and patient guidance, insisting on the 20% discount stipulated by the hotel. But I expressed my understanding and sympathy to this guest, and gave him proper care and help within the permitted scope stipulated by the hotel, and this guest also expressed his understanding and sympathy at this time. It's really a kind of unspeakable joy to see the guests walk into our guest room after checking in satisfactorily. It seems that only by improving service skills can guests come happily and return satisfied. The weekly training program carried out by our hotel also promotes the standardization and initiative of employees in customer service, which really makes guests feel at home. Find a model essay

Millennium Great Achievements and Millennium Beautiful Scenery, Wan Li is beautiful and Wan Li is beautiful. I believe that we have no success or failure, only progress and retrogression. I am even more confident that ... with the joint efforts of all of us, this hotel will become more and more famous throughout the country.

Finally, I would like to thank ... the hotel for training it and sincerely wish you-good luck all the way.

(2)

I am very grateful to the group company and hotel leaders for giving me this opportunity to participate in today's competition for the position of hotel manager. This is both an opportunity and a challenge for me. I will cherish this rare opportunity to show myself and exercise myself. Participate in the competition for the position of assistant general manager of the hotel and bravely accept everyone's judgment.

My name is _ _ _ _, and I started working. 12 years, worked as a salesman, salesman, hotel waiter and hotel administrator. Taught me how to be a man, how to do things and how to work. During the period of 12, I was awarded the title of "excellent employee, service expert and outstanding cadre" for many times. As a middle-level hotel manager, I have been adhering to the style of "keeping my word, keeping my word". In June 2003, I joined the _ _ group, which is a talented and United family. With the care and guidance of the leaders and the support and help of my colleagues, I have learned a lot and made great progress. I would like to express my sincere thanks to all the leaders present! It is your support and love that make me confident to step onto the stage of this election.

Since I joined _ _ _ Hotel for two years, under the correct leadership of the hotel, I have worked hard to do every job step by step, down-to-earth, and led all the staff in the housekeeping department to achieve the business objectives set at the beginning of the year. In 2004, the room income reached 3.59 million yuan, and the completion ratio was 1 17%. In 2005, the income was * * * 3.674 million yuan, accounting for 102%. And in 2004 and 2005, organized the staff of the Housing Management Office to participate in the skills competition of the hotel industry in the whole city and the whole province, and won the first place in the whole city and the whole province with the help of technology. In the past two years, the housing management department has successively implemented the wage piecework system and the cost control contract system. In service management, the slogan we choose is "high standard, excellent service, sweet smile and mutual assistance". As the saying goes, "nothing is impossible, only unexpected." With meticulous observation and enthusiastic service, we will create a warm atmosphere for our guests in the way of "moistening things quietly". Let guests feel the preciousness of friendship, the priceless affection and the warmth of home in our hotel.

12 years of hotel work experience has enabled me to have a deeper understanding of the hotel service industry, a more comprehensive understanding of hotel management, and gained rich experience in hotel management in practice. Years of first-line work experience have developed my rigorous and meticulous work style and perseverance in the face of difficulties. And rich experience, solid business ability and meticulous work style have won me the trust and respect of leaders and many guests. I believe these experiences will be of great help to my future work. If I want to be a qualified assistant, I should not only have a certain professional level, comprehensive quality and psychological quality, but also have good interpersonal communication skills. Although I have many shortcomings, I will continue to strengthen my business study and sum up my experience in my work. If I am lucky enough to be successful in this competition, my work plan and assumption are as follows:

First, be a "helper". Assist leaders to do a good job in superior business departments, information feedback and daily procedural work. Assist leaders in project negotiation, accept customer complaints, organize opinions into materials and report to leaders in time.

Second, be a "waiter". Serving the leaders is the unshirkable duty of the administrative assistant. Things assigned by leaders should be completed in time. Serving leaders is one of the most important services for business departments and all employees. Therefore, some cultural activities can be properly carried out to create an intimate and harmonious "family atmosphere", so that every employee and his family can create a good collective environment atmosphere based on their love and loyalty to the hotel and consciously contribute all their wisdom and energy to the overall goal of the hotel.

Third, be a "coordinator". Coordinate the horizontal relationship between the hotel and other subsidiaries of the group, as well as the vertical coordination of the superior-subordinate relationship within the company, and give full play to the important factors of a group and a team.

Fourth, be a good "administrator". On-site management of hotel is the primary work. First of all, pay attention to the connotation of corporate culture. It is better to seek a kind of spiritual enjoyment than to stay in a hotel for dinner. Therefore, hotels learn from traditional culture in management, such as "ruling hotels with benevolence", inject more emotional elements into the management process, and strengthen the management effect through "teaching by example" to gradually realize the service from "servant" to "gentleman". In my opinion, to be a good manager, we must first manage ourselves. Only in this way can we establish a firm work belief and form a good work style, which is also more conducive to our own growth.

Verb (abbreviation of verb) looking for "growth point" The competition in the hotel industry is not a simple competition between software and hardware, but also a competition between corporate culture brands, which embodies the same values of enterprises and employees. Therefore, the hotel must encourage the implementation of all-staff sales, and everyone should make corresponding plans and measures with clear annual goals, with clear goals, and strive to "do it carefully" in every detail of the work, so that saving a penny is equal to earning a point. Learn to operate the self-elimination system and do a good job in internal marketing and internal management, so as to go out and introduce maturity.

As an active participant in this competition, I hope to succeed in the competition, but I will never avoid failure. No matter what the final result is, I will "be an upright person and do things seriously."