How can I be a good manager of Internet cafes?

with the development of social economy, people's requirements for amateur cultural and entertainment life have improved. As an Internet cafe industry, it is constantly improving its environment, configuration and service level to meet higher requirements, so the management of Internet cafes is more important here. In the past, the era when only one webmaster could manage an Internet cafe has passed. Now what we need is reasonable internal management. Only in this way can we fully mobilize and organize various resources and achieve rational utilization of resources.

Most Internet cafes invite store managers, supervisors and site managers. In fact, they are all responsible for site management. Good on-site management can mobilize the enthusiasm of employees, save costs and make Internet cafes operate normally. According to my personal experience and theoretical knowledge, I summarize how to be a good site manager:

First, the site manager should be clear about the following questions:

1. What is the job performance goal of the site manager?

2. What are the responsibilities and authorities of the site manager?

3. Has the workflow of the site manager been clearly defined?

4. Are the working methods of the site manager specified, and can achieve the set goals economically?

5. When an abnormality occurs, the site manager knows how to operate? And try to find improvement countermeasures? The above five questions are necessary for a site manager to understand, that is, a general program for doing things. Many site managers only follow the relevant requirements of Internet cafes to work rigidly when entering Internet cafes. I have also worked as a site manager. When I first accepted the position of site manager, I just checked whether the employees did things according to the relevant requirements every day, and I didn't seriously understand the true meaning of the position of site management before doing this job. In fact, the work is very rigid and inflexible. When a general outline is determined, as a site manager, you can understand how to carry out the future work and how to realize the future work goals step by step.

Let's break down the main work of the site manager.

1. System management

"No rules do not lead to a square". Everything has its own rules and laws of the game, and Internet cafes are no exception. Now most Internet cafes are taking the road of scale or chain, and all kinds of rules and regulations are more important. At the same time, we can see an Internet cafe management culture. Personally, I think that the rules and regulations of Internet cafes are detailed, and the existence of various rules and regulations is not only a matter of form, but also how to implement them. Every Internet cafe will have its own rules and regulations, and the implementation process will be different due to the personal reasons of the executors. The ancients said a word: use it without doubt. However, we should also "doubt" when using it. The word "doubt" embodies the rules and regulations. To achieve a certain degree of enforcement, there is no accurate ruler to measure this "degree", which can only be determined according to the situation, but always the original rules can not be violated.

As large-scale Internet cafes and chain Internet cafes, the rules and regulations should be complete.

"Basic Staff Rules": According to the situation of this Internet cafe, formulate daily code of conduct to measure whether an employee is standard or not. The basic code also reflects the development direction of this Internet cafe and the performance of reaching a service level. Therefore, when formulating this most basic code, as a formulator, there should be a preliminary thinking process.

different positions should have different requirements and responsibilities, and the responsibilities must be carried out by individuals. Attendants should strive to do a good job in hygiene, help guests deal with small technical problems, maintain good normal relations with guests, and feedback information in time; Technicians should take care of the machine and eliminate problems; The cashier should do a good job in daily work such as adding money and handling cards.

Every employee recruited by Training Management can't be experienced in Internet cafes for many years, which requires Internet cafes to have a corresponding concept of training. It can be regular or irregular. The purpose is to make every employee do his job well and improve his business level. At present, most training only talks about how to do and what to do, and the content and form of training are too monotonous. Therefore, we should also adopt diversified training, such as taking our employees to other Internet cafes to study.

safety management includes fire control and equipment safety management. Let employees own the safe passage of Internet cafes and the location of fire-fighting supplies. Every day, the work of arranging the safety responsible person in each shift should also be included, and there should also be regular fire protection knowledge training.

"Wage Management" There are two ways to do it in Internet cafes: one is that wages and bonuses are completely open, and the other is the opposite. I think it's better for the salary award to be open and transparent. In short, this system should be based on the actual situation of Internet cafes, and we should not blindly learn from others.

When surfing the Internet, the guest of Health Management not only enjoys the happiness brought by the Internet, but also enjoys the feeling brought by the Internet cafe itself. A good health environment is the most basic. How to do sanitation, when to do sanitation, and to what extent are all done according to the actual situation of this Internet cafe. This system should be in place and detailed to every corner.

most of the rules and regulations are made according to the actual situation. I believe every Internet cafe has its own rules and regulations. However, some owners still feel that their employees have not acted according to the regulations, which may be because your rules and regulations are not perfect enough. Another point is that the rules and regulations must be implemented in place. This process is difficult, because no one is born to like to be managed by others. For newly opened Internet cafes, the rules and regulations must be implemented in the early stage, so that every employee of yours can become a habit.

Second, the management of things

Things here refer to the equipment and supplies commonly used in Internet cafes. Such as switches, computers, tables, hand sanitizers, etc. Every time the goods enter and exit, there must be corresponding records, which is convenient for checking and accounting costs.

1. Sales management of bar items: including water, cigarettes, food and other items sold to guests. The main person in charge here is the cashier or special bar staff. Every day in and out of the corresponding records. You can make a warehouse receipt, which should be signed by the personnel on duty and the purchasing personnel, and finally reported by the financial personnel. Most internet cafes are made by the boss himself. In addition, a corresponding purchase requisition is required, and the purchase shall be made in advance according to the situation.

2. Management of computer equipment. The technical director is responsible for the responsible person. Technicians on duty should have records of equipment access and replacement. Don't stop taking notes because of small things. The management of articles requires careful attention, and everything should be recorded accordingly, and the supervisor should check and count it regularly for filing.

Third, information management

With the rapid social change, information has become an important resource. Only with the right information resources can you make the right decision and achieve the organizational goals smoothly. There are two kinds of information resources in the Internet cafe industry that require owners to grasp, external information and internal information. Personally, as a site manager, the daily work should focus on the collection and management of internal information.

information collection: 1. As an Internet cafe, it is of course the cashier and front-line service personnel who directly contact the guests. The site manager is required to communicate with the staff frequently and exchange information. There are many internet cafes that have a week's work meeting, which actually becomes a regular meeting of work arrangement and bureaucracy. In fact, this kind of meeting meaning doesn't have much meaning. The site manager requires this kind of meeting meaning to communicate with the participants when finishing the daily work arrangement, discuss the problems and the requirements and changes of the guests on the meeting meaning, and find a way to solve them after the meeting. 2. The site manager communicates directly with the customer. The information obtained by this method is faster and more accurate.

information processing: the collected information comes from different channels, and the accuracy and timeliness of the information are not necessarily desired. At this time, the site manager is required to have his own accurate judgment, from which what is urgent, what is necessary, what must be dealt with and so on. When there is an accurate judgment, it is necessary to solve the problem through different methods, because the problems are all accumulated by small problems, which can also lead to an Internet cafe losing money from profit.

Fourth, environmental management

Internet cafes have bid farewell to the era of profiteering. Now Internet cafes are constantly changing themselves and taking out their own characteristics to make profits in the ever-changing competition. The environment has become quite important in the operation of Internet cafes. I have visited several local Internet cafes, which can be said to have their own characteristics in terms of environment. I have also seen photos of Internet cafes in other places, and I can see that the environment has become a very important point to attract Internet cafes. Hygiene is the basic guarantee of the environment, and the daily treatment of this problem mainly lies in waiters (some internet cafes invite professional domestic companies to act as agents). A good sanitary environment can make guests feel clean in their hearts, on the contrary, people will not be in the mood to surf the Internet. The site manager should assign different sanitary treatments to different shifts, and should not keep a backlog in the minds of employees who are bored by one shift. Health management should have corresponding management system. In the system, it is necessary to clearly put forward the degree of hygiene and how long it will take to complete the relevant work such as the main person in charge on the same day. Managers of Jianyi can learn from the experience and practices of hotels and other related service industries. The layout of the surrounding small scenes. According to the characteristics of internet users, we can arrange various small scenes in the Internet cafe to achieve a humanized environment, so that netizens can enter the Internet cafe as if they were at home, and chatting online is just like chatting with friends at home. Many related matters require the on-site manager of the Internet cafe to deal with them seriously and take a serious look.

V. Management of personnel

In fact, this is the most difficult point. If you manage it by management methods, you can get a lot of books and see many management methods from there. Management is actually managing people. People are alive and management is alive, so management becomes an art.

Here, I only talk about the most basic principle of managers: the site manager is actually just a coordinator, with humanized coordination and humanized management. Because all the work and achievements are created by front-line employees, if you think that front-line employees are not important and there is no need for them to exist, then I believe you have no achievements.

The management of the site is a complicated and tedious task, so we are required to be "lively" and "meticulous".