What does a hotel concierge do?

First, greet guests in the lobby or airport or station; (doorman)

Second, responsible for the luggage transportation and safety of guests; (From the car to the hotel, from the lobby to the room)

Third, store luggage for guests, store and rent umbrellas;

Fourth, look for guests in public areas;

Accompany the individual into the room and introduce the service;

6. Distribute guest newspapers; (Long-term guests, regulars, important guests)

Distribute letters and information to guests; (Express delivery, express delivery)

Deliver goods for guests;

9. Greet the taxi on behalf of the customer and provide a "Please send (send) me" card; (The card is marked with the hotel location and telephone number)

X. assisting in management;

Eleven, strictly abide by the rules and regulations and service operation procedures.

Extended information welcome personnel's job responsibilities:

1, responsible for polite Fujian, do a good job of guiding guests;

2. Inform the regional director or waiter so as to provide timely customer service;

3. Master the location of all facilities in the hall and do a good job of correct seating; Guide guests to different areas according to their needs;

4, assist the lobby manager is responsible for accepting the guest's reservation phone;

5. Responsible for storing consumer clothes, umbrellas and other items;

6. Be responsible for recording the opinions, suggestions and complaints of familiar guests, and report to the immediate superior in time;

7. Complete other tasks assigned by superior leaders.

Baidu encyclopedia-concierge department