What is the best hotel service you have ever experienced?

Every hotel has its own understanding of high-quality service. Some understand it as "smile service", some understand it as "thoughtful service", some think it is "home away from home service", and some think it is "a kind of value-for-money service", all of which have their own The practical side.

Steps/Methods

1. The relationship between choice and being chosen The modern hotel market is very competitive, and there are many choices for guests. Guests do not choose hotels blindly, but have their own selection criteria. Such as whether the hotel's location is suitable, the service attitude of the hotel staff, whether the services provided by the hotel are special, etc.

2. The relationship between the guest and the host. For the guest, the hotel is the host, but the concept of hotel is very abstract. The hotel building cannot be regarded as the host; although hotel operators and managers They are the legal representatives, actual investors and top decision-makers of the hotel. However, in hotel services, they generally do not appear directly, but are only responsible for the decision-making and handling of some major events. Therefore, in actual work, guests will regard the employees who provide services to them in the hotel as the natural owners of the hotel.

3. The relationship between service and being served. What the guest wants to buy when he comes to the hotel is the hotel's service product. He not only compensates the hotel for the cost of getting this service product, but also lays the foundation for the hotel's profit. Base. The only way for a hotel to repay its guests is to provide them with high-quality and affordable services. Guests purchase hotel service products in order to satisfy their needs in the hotel, and this kind of satisfaction is highly demanding. What guests need is high-quality, professional and standardized services. This kind of service is provided by hotel employees and generally does not require guests to do it themselves. This kind of service is a person-to-person contact. Guests should feel mentally comfortable and satisfied when receiving services. Through services, they should feel that they are the most important and most popular guests of the hotel.

4. Friendly relationship During the process of guests staying in the hotel, the hotel and the guests can easily leave a deep impression on each other through mutual understanding and cooperation and getting along for a period of time. Forge friendships. Guests are not only consumers of the hotel, but also friends of the hotel. The more new and old friends the hotel has, the more solid the foundation for the hotel's operations will be.