Methods to effectively strengthen the sanitary quality control of guest rooms

Measures to Strengthen the Hygienic Quality Control of Hotel Rooms As the main resting place for guests, the hygienic quality of rooms can not be ignored. When the waiter is cleaning, it is difficult for managers to supervise every link on the spot. Once there is a problem with the sanitary quality, it is difficult to correct it, which has a great impact on the hotel. This requires the hotel to take various measures to prevent the occurrence of problems.

I think we can do the following:

1, strengthen health quality awareness

In order to improve the sanitary quality of guest rooms, first of all, waiters are required to have good sanitary awareness. Therefore, pre-job and on-the-job training must be done well, so that employees can establish a sense of post responsibility of hygiene first, standardized operation and self-inspection. At the same time, room managers and waiters are required to pay attention to personal hygiene, start from themselves, and strengthen hygiene awareness and hygiene habits. Secondly, constantly improve the room attendant's understanding of hygiene standards.

2. Pay attention to the total quality management of guest room hygiene.

Hotels can adopt the method of total quality management to control the sanitary quality of guest rooms. Total quality management mainly focuses on prevention and improvement, finds out various factors affecting quality, applies scientific management methods to the whole process, and makes all staff participate in the control of health quality. Its working procedure can adopt PDCA cycle method, that is, plan, do, check and act.

In the planning stage, the hotel makes plans and targets for the quality control of guest rooms according to the needs of guests and its own actual situation, and improves the standard operating procedures, so that employees can have evidence to follow when operating. You can even present some details or standards in the form of pictures for employees to see at a glance. Building a two-way communication platform can make grass-roots employees participate in the formulation of standard operating procedures according to their own work experience, which is more practical.

3. Pay attention to employee motivation.

Giving employees some incentives can strengthen their work enthusiasm and complete the room hygiene work with high quality. Formulate the corresponding system, and promote the employees with excellent room hygiene quality to senior waiters through examination, or avoid rounds.

This can not only motivate employees to finish the room cleaning work seriously, but also reduce the secondary workload during ward rounds and improve the efficiency of ward rounds. At present, most hotel employees are post-80s and post-90s, with great individual differences. Therefore, when formulating incentive methods, we must first understand the employees and adjust the incentive scheme according to their needs, such as incentive travel, free coupons for hotel restaurants and so on.

4. Pay attention to the training of employees.

In room service, the quality of skills will directly affect the quality of room hygiene. In daily training, besides the training of service consciousness, the training of skill operation is also essential. For the dead corner of guest room hygiene and the places that employees tend to ignore when making rooms, we can solve the hygiene problems through key training, which can include: case analysis, on-site simulation, role-playing, etc. Let employees actively participate in training and improve their health quality through training.

5, formulate health quality control standards.

Some service regulations and operating procedures are the basis for ensuring the cleanliness of rooms, and are also the basis for assessing and supervising the work of room attendants. The housekeeping department is required to formulate relevant health system and ward round system, and improve the health quality through the implementation and inspection of the system.