Waiter’s Attentive Service Speech

Speeches on Waiters Serving Attentively (Selected 5 Articles)

Speeches can organize the speaker’s thoughts, prompt the content of the speech, and limit the speed of the speech. Nowadays, speech scripts are used in many places. I believe writing speech scripts is a headache for many people. Here are the speech scripts I compiled for you (selected 5 articles) for your reference only. I hope it can Help everyone.

Waiter’s attentive service speech 1

Dear leaders and colleagues:

Hello everyone, I am xx from the front office department. I am very lucky that I can I have this opportunity to stand here and communicate with you. My vague title today is - "Do my best, serve with heart, and make the starlight more painful."

This time the star review passed smoothly, and I am as excited as we are. From the time the hotel was planned to the present, countless days and nights have gone by. What the people of Moon Bay have been praying for is this moment of starlight.

During these days of working in the xxx hotel, what I saw was the work attitude of the leaders and colleagues who worked tirelessly, enthusiastically cooperated, were meticulous, regardless of personal gains and losses, and were down-to-earth. This kind of good deeds and virtues Doing good and accumulating virtue has a huge impact on me. While bathing in the starlight, I often ask myself, what practical actions can I take to add glory to the star review? I think all I can do is to do my best and serve with heart.

So how can we provide attentive service? I think there are the following points: First, we must constantly improve our own quality. The outstanding quality of individuals is comprehensively reflected through our knowledge, our work, our behavior, and our rich personal connotation. I have not been working at Moon Bay Hotel for a long time, but I have been working hard to learn all kinds of professional knowledge, such as reception at the front desk, wiring of the switchboard, and work in the business center. I hope that every customer and friend who comes to the hotel can enjoy the most. Fastest and fastest service.

The second point of attentive service is to impress customers and friends.

Let customers and friends feel comfortable, safe and caring in the environment of our hotel. Let customers and friends not feel unfamiliar or distant in our hotel. To impress customers and friends, you need to pay attention to detail services. Sometimes just a cordial greeting and a bright smile are enough to impress customers and friends.

The third point of attentive service, I think is also the most important point, is to enter the customer's heart.

Quality service is actually heart-to-heart communication. Go into the hearts of customers, start from the real needs of customers and friends, think about what customers and friends think, be anxious about what customers and friends are anxious about, and serve customers and friends sincerely. Sometimes just to let customers and friends have a happy mood, in order to let customers and friends get the dignity of satisfaction, and not to quarrel with customers and friends, we even have to accept huge injustices. Even if we are reasonable, we will give him three points. When I was working at the front desk, I encountered such a thing. It brought me bitterness, but it also brought me sweetness. It left a very deep impression on me.

I was working the evening shift that day, and a gentleman stayed at our hotel around nine o'clock in the evening. Seeing the tired look on his face, I helped him check in as quickly as possible. But more than ten minutes later, the gentleman came to the front desk angrily. He threw the room card in his hand at the front desk and said, "What kind of card is this? You can't even open the door." "I'm sorry." "Sir," I said as I picked up the room card and put it into the door lock system to check. It is normal to do good deeds and accumulate virtue. I admitted it again. I thought the customer friend must have used the card incorrectly, so when I handed the card to the gentleman, I specially drew with my hand, "Hello, sir, the magnetic disk of this room card must be facing up."

"What do you mean?" Before I could finish speaking, he interrupted me, "I've stayed in so many hotels, why can't I even open the door?" "Your hotel How to do it, find a trainee to work, can you swipe the card?

"At this time, I felt that I was particularly wronged. I really wanted to tell him that I did not swipe the wrong card. If you don't believe it, I can ask the waiter to confront you on the floor to see who was wrong. But when I saw that The gentleman was so excited that it didn’t matter who was right or wrong. Even if I told the truth, something unpleasant would definitely happen.

I just smiled and said to him: "Sir, you are really right. No, I'm causing trouble for you. I asked the room attendant to wait for you at the elevator entrance on the 12th floor. If you need anything, you can go to her directly. Do you think this is okay? "Perhaps my honest emotion touched him. He suppressed his anger and just said: "Okay, let the waiter move faster. Look at what time it is now. I have to get up very early tomorrow. "I immediately told the waiter to deal with the matter. Afterwards, I learned from the waiter that this customer friend used the room card of 1202 to open the door of 1220. When I heard this, I felt guilty and doubtful about doing good deeds and doing good deeds. It all clicked.

But it just so happened that the gentleman checked out early the next day and checked out again in my hands. This gentleman was very thoughtful and he was doing good things. After checking out, he left the front desk. When he walked to the door, he turned around again, walked up to me, and said honestly to me, he always said a few words, and I kept thinking about it. The first sentence is "Little girl, you are really good," and the second sentence is "Having a trainee like you is the pride of your hotel. "I know what this gentleman said was a bit excessive, but when he emphasized the word "trainee", I understood what he meant.

In fact, the injustices we accept can sometimes be corrected. We can get recognition from customers and friends later, but most of the time we can only accept it silently in our hearts.

But while we accept the injustice and bring happiness to our customers and friends, we will also receive praise. It leaves a very deep impression in the hearts of customers and friends, and they will pass on these impressions to others inadvertently or unconsciously. In the meantime, they will make a free publicity for our services and a free promotion for our hotel. With the promotion, what can our hotel get in the end? We will get a group of most loyal customers, and the hotel will also get very generous profits.

I have not been working in xxx hotel for a long time. , only a little more than two months, maybe my understanding of the service is not thorough, but this is indeed my real experience at work. I hope that in the near future, I can work in the warm and harmonious XX Hotel. In our family, we are constantly accumulating business knowledge, constantly improving ourselves in service, and better doing our best to serve with heart and make the hotel's star shine more brilliantly. Waiter's Heartfelt Service Speech 2

Dear leaders, comrades, and judges:

Hello everyone! The title of my speech today is "Let Love Color the Work"

With dreams and hopes, With expectation and passion, a few months ago, I came to Meitehao Supermarket and took up the position of salesperson. The moment I put on the red logo uniform, I felt a sense of pride and felt the heavy responsibility on my shoulders. : I know very well that my actions are seen by the public, remembered in their hearts, and kept in their minds. Our image determines our efficiency. Our image represents the image of the company. Only by sincere service every day can our company Only then will I prosper.

After I got a job in Meitehao, I was not expecting the hardship of work and the monotony of life. I basically stayed in the same posture for more than ten hours every day. There are countless customers, and the hard work involved is self-evident. Every time I finish my work, I fall on the bed and don’t want to move. I feel really tired when I face all this. I wonder if my youth is enough. Do I want to live a busy life in this crowded supermarket? Shouldn’t I have as much free time in my life as other girls? I felt like I was falling apart, lying on the bed and not even wanting to eat. At this time, the kind and simple elder sisters bought me food and groceries, and teased me with a smile, looking at their tired bodies and each of them harmoniously. I was very touched by the amiable face.

Yes, although the work in the shopping mall is monotonous, our lives are colorful; although most of the customers in front of us do not know each other, the sincere emotions between people are real.

So I cheered up again, insisted on the purpose that customers are God, worked hard every day, took pride in being tired, and took joy in suffering. All of this sublimated my thinking. From then on, I realized that work The monotony and hardship of life are no longer a burden, but a necessity of our lives. In the ordinary position of a salesperson, ordinary you, me and him can also create a wonderful sky. Flowing water forms beautiful waves because of obstruction, and life becomes more magnificent and colorful because of frustration.

Later, I gradually realized that my position is not only a place where I fulfill my responsibilities, but also a stage where I dedicate my love to customers. So I cheer myself up every day: No matter how wronged I am, I will never let my customers feel wronged; no matter what face they use to treat me, I will always have a smiling face towards them. Life is like a mirror. When you smile at it, it will smile at you. When I see the smiles of customers on me, and when my work performance is recognized by my leaders, I feel a sense of satisfaction. Unprecedented joy and pride: I am dedicating love to society in this way. When I welcomed the first customer and said "Good morning!"...I felt sincerely at ease; when the store was filled with a busy atmosphere, when I wiped the sweat off my face, and when the trembling old man said: "Kid, thank you!..." I felt proud. When I sent away the last customer, when I washed away the last stain on the ground, when the stars and moon hung on the branches, and when I set foot on the road home exhausted, I I feel fulfilled!

Facing new opportunities and challenges, I must set a higher goal - to be the best salesperson in the industry! The best salesperson is a business elite with noble moral character, great sincerity, love and sense of responsibility, excellent professional quality and leading professional skills! Let us continue to enhance our competitiveness with more advanced marketing concepts, more professional marketing skills, and better services. Only in this way can supermarkets develop stably, healthily, and sustainably in a market full of strong players, and serve the society and employees. Create wealth and value.

I once set out on the road with dreams in mind;

I also tied my ideals to the fluttering kite;

And the wash of time has returned to life, that is down to earth.

I fell in love with you - you are so beautiful. Waiter’s attentive service speech 3

Dear leaders, judges, and dear employees and friends:

Hello everyone!

My name is xx, a waiter from xx. The title of my speech today is "Serving xx is my choice without regrets".

Time flies like an arrow, and the sun and moon fly like a shuttle. In the blink of an eye, I have spent four years in the logistics service position of xx. During these four years, my comrades and I have felt the hardships and gains of four years with our hearts, thought about the struggles and pursuits of four years, and carried the responsibilities and missions of four years with our hearts. In these four years, as experienced people, although we have not experienced the turbulent years of fighting and iron horses, we have the ambition to look at the mountains and the passion to be as hot as fire; although we have not made great achievements in the battlefield. , but we have always been silently dedicated to the main battlefield of the logistics service industry.

I remember when I first became an employee of xx, I could only get a salary of more than 400 yuan a month. My friends were puzzled. , the complaints from my family made me doubt my original choice. I have also flinched and hesitated because of this, but when I saw my colleagues around me still working hard and enthusiastically under such difficult circumstances, they were very enthusiastic about logistics services. The sincerity and dedication to the cause deeply attracted me. It was under their influence that I began to work hard to learn business knowledge and practice business skills. From the application of civilized service language to programmed sanitation and cleaning, it is a completely new topic for me, and I need to learn every bit from scratch. From unfamiliarity to understanding of business, to being familiar with it, every detail of doing it well is condensed with a lot of hard work and sweat. As a result, ordinary life becomes fulfilling and ordinary life becomes colorful.

The work experience made me feel the hardships of Duojing people's struggle and the joy of growth, and I realized the true meaning of tenacious struggle and perseverance. I also deeply understood the unique quality of Duojing people who dare to endure hardship.

xx, has a professional spirit of selfless dedication. With the rapid development of the main business, the quality requirements for logistics services are constantly increasing. Excellent service quality is the magic weapon for enterprises to survive, and standards are the basis of quality. As the specific implementers and operators of standards, we have an unshirkable responsibility. Effectively safeguarding the interests of the company and doing a good job in service is a requirement for us. Quality and efficiency are our service standards. Establishing the image of a first-class logistics service company is an unchanging commitment made by many people to promote the safety of the main business and build a harmonious enterprise. promise. With my hard work, I have gained the trust and approval of the leaders of the main business. My heart is filled with the sweetness of the harvest, full of pride and pride. This is the nature of our work. From this point on, I deeply appreciate the hardship of Duojing people’s work and their dedication to being serious, responsible and conscientious in their work.

The sun burns because it chooses glory; the mountains are majestic because it chooses perseverance. I chose the logistics service career because it entrusts my expectations and dreams. It is precisely because of the silent dedication of countless people that the main business of safety production has developed healthily; it is precisely because of the work of countless people who have no regrets that our accommodation and living environment are better. Standing here, I can proudly say: Logistics service career is my choice without regrets!

Looking at the sky, the morning glow of the 21st century is so brilliant; looking at the world, the picture of the 21st century is magnificent and magical. For the sake of the image of Fenhe Duojing, we, ordinary Duojing people, will move towards higher goals! Although there will be many bumps and unforeseen difficulties on the way forward, as long as all of us unite and move forward hand in hand, we will definitely build a strong fortress of logistics services.

xx, my ideal is with you!

xx, my ideal starts from you!

xx, I love you! You are my regretless choice! ! ! Speech 4 about the attentive service of waiters

Dear leaders, judges, and comrades:

Hello!

My name is ××, and I am an ordinary employee from × hotel × department. The title of my speech for you is "I love this ordinary job", a speech draft of the hotel waiter's love and dedication to his job.

In the long course of life, most people spend their time in an ordinary life. However, some people have done many extraordinary things in ordinary positions; some people just spend their years doing nothing in the ordinary. Everything starts from the ordinary, and the ordinary starting point is always the first step towards success.

Today, we gather together with great joy to hold a "Speech Contest to Carry forward the May Fourth Spirit and Show the Style of the Times" here. At this moment, we miss even more those people with lofty ideals who are buried underground for the sake of the motherland and the happiness of the people. Their patriotism will always inspire us later to contribute everything to the cause of socialist construction. I have been working as a waiter for 2 years. In this ordinary position, I have received a lot of exercise and learned a lot of knowledge. I love this ordinary position, and I feel very honored to have the opportunity to share my work experience with you.

I remember that when I was a student, every time I saw those waiters with warm smiles and dignified manners in the towering pavilions on the roadside, I would always have a wish in my heart. One day, it would be great if I could wear the uniform of a certain hotel. I am very envious that they can work in an elegant environment and serve guests from all over the world. They are like a bridge, a bridge of friendship between the Chinese people and people from all over the world.

In my heart it is a noble, sacred and far-reaching profession!

The wind will miss the season, and the rain will miss the desert. Fortunately, I did not miss the opportunity in my destiny. I finally got my wish and worked as a waiter in × Hotel. My mood was like winning a championship in a competition. Just as happy. However, after a period of time, the freshness of my job was worn away bit by bit by the repetitive work of making beds, vacuuming, plastering, etc. every day, and boredom gradually developed. How could I not I didn't expect that the job I had always longed for would be like this. The difference between imagination and reality was so far that I was really overwhelmed.

I remember one time, when I was cleaning the room, I found that the guest’s room was very dirty and messy, so I covered my mouth while cleaning it hard, and kept whispering in my mouth from time to time. I complained, and it happened that the guest came back at this moment. Seeing me, he was a little unhappy and said, "I own the room. Clean it for me quickly." Hearing the guest's words, I felt like I was being pricked with needles. Likewise, he threw down the cleaning utensils in his hands aggrievedly and ran to the lounge crying. When the foreman saw it, he asked me what was going on. I cried and told her what happened. She shook her head and said to me seriously: "Our job is to provide guests with a With an elegant and clean environment, guests not only buy a place to rest, but they also demand the best service here. If you change your perspective and consider the problem from the guest's position, you will not be like this. The grievance is unbalanced. Your behavior just now was wrong. Come with me to apologize and explain to the guest!" I looked at her unhappily and thought: Even if I am wrong, it is okay to know that I still have to go. Apologize, how shameless. I sat in my chair and didn't move. At this time, the foreman seemed to see my thoughts, smiled and encouraged me and said: "Dare to face your shortcomings and mistakes, take a step forward, you will have a completely different state of mind and feelings, and at the same time you will gain a new Motivation to work." After saying that, she turned around and went out, leaving me sitting alone in the lounge, thinking about what the squad leader said to me, and thinking about my vow and confidence to start working, and finally I mustered up the courage. I mustered up the courage to come to the door of the room, intending to take the initiative to explain and apologize to the guest. But the scene that caught my eye was: the foreman was smiling and said to the guest in a generous and decent manner: "Hello sir, I'm very sorry that the waiter just now is new to the job. Please forgive me for any offence. , I apologize to you on her behalf." She said, while respectfully serving hot tea to the guest, and then tidying up the room for the guest with her skillful service skills. At this time, the guest said a little embarrassed: "It's all. It's my fault. I made the room too messy. I should ask your forgiveness. I'd like to say sorry to the service lady just now and ask her not to mind my attitude when I spoke just now. "I was standing at the door at this time. My face turned red all of a sudden. Looking at everything that had just happened, I felt a lot. Different service attitudes and handling methods produced two completely different effects. This made me deeply understand how to serve guests with "heart", not only The customers are satisfied, and we ourselves can experience the extraordinary in this ordinary position from practical work. Speech 5 about the attentive service of waiters

Dear leaders, guests and friends:

Hello!

My name is Zhang Aisan, and I am the chairman of Shanxian Celebrity Real Estate Co., Ltd. Today I am very grateful to the Shanxian County Party Committee and County xx leaders for giving me the opportunity to stand here and exchange understanding and opinions on project construction with everyone. I feel extremely honored!

Shan County belongs to Heze City, the hometown of xx peony. It is located at the junction of eight counties in four provinces, Jiangsu, Shandong, Henan, and Anhui. It has a long history and simple folk customs. It has always been known as the "Hometown of Confucius and Mencius" ", is a large county with a population of 1.2 million. Since ancient times, merchants have gathered, trade has developed, and it has a strong commercial atmosphere and commercial foundation.

Shanxian County is now facing a critical period of economic structural adjustment and accelerated urbanization.

To this end, the Shanxian County Party Committee and County xx have broadened their horizons, taken a long-term view, clearly positioned the misplaced development, firmly established the industrial layout, positioned the "one game of chess" thinking, and used the industrial chain as a link in accordance with the requirements of "connected fields, connected industries, and similar technologies" , lengthen the industrial chain vertically, expand the industrial scale horizontally, and form an industrial cluster with prominent leading industries, aggregation of similar industries, and complete supporting enterprises to achieve internal circulation between products, complementary circulation between enterprises, and link circulation between industries. And focus on the key enterprises, advantageous enterprises and special xx parks in the county, do a good job in long-term project planning and project library construction, and form an operation process and good xx mechanism for developing a batch, reserving a batch, promoting a batch, implementing a batch, and tracking a batch . It provides a new development opportunity and a broader development platform for our company to develop in Shan County.

Shanxian Shunshi Pedestrian Street was built by Celebrity Real Estate Company in southwest Shandong at a cost of 700 million yuan in 20xx after successfully developing many commercial projects in xx, Tianjin, Shenyang, Anshan, Kunming, Suzhou, Weifang, etc. It is a large-scale commercial pedestrian street in the region, with a total planned construction area of ??260,000 square meters. It is a commercial pedestrian street integrating leisure, entertainment, catering, culture, tourism and other functions. It is located in the core business district of Shanxian County. It has convenient transportation, huge crowds and huge consumption potential. It is the best place for consumers to shop in xx and has become It is the largest one-stop, multi-functional commercial pedestrian street in the junction of eight counties in Jiangsu, Shandong, Henan and Anhui provinces. It has driven the simultaneous development of related industries and plays a very important role in accelerating urban construction and improving the image of a single county. effect.

During the development process of Shunshi Commercial Pedestrian Street, our company had personal experience of Shan County’s investment environment of “good development environment and high return on investment”. The Shanxian County Party Committee, County xx and departments at all levels have given strong support, especially the relaxation of policies in terms of capital credit, demolition and construction, tax exemptions, etc., which has enabled the development of Shunshi Commercial Pedestrian Street project to achieve good results. Here, I would like to express my heartfelt gratitude and high respect to the leaders at all levels of the Shanxian County Party Committee and County xx.

Shanxian County has a long history and culture, and has unique location advantages. It is a fertile ground for merchants to do business, buy property, and start their careers. Shanxian Celebrity Real Estate Co., Ltd. cooperates with the majority of businesses to forge ahead hand in hand. With cultivation and joint development, Shanxian County will definitely have a better tomorrow.

Dear leaders and friends, looking to the future, we are full of confidence. We are determined and confident to make the Shanxian Shunshi Pedestrian Street project bigger and stronger, and make our due contribution to the economic development of Shanxian County. .

Finally, I wish the investment promotion conference a complete success, and I wish all leaders and friends a happy Spring Festival, good health, family happiness, and all the best!

Thank you everyone.