What should I do if a five-star hotel is starred?

Five hotels, including 1 and Chongqing Hilton, obtained five-star licenses. What warning did you give to other hotels? 2. Pay attention to any articles published by Qin Luo! ! ! ! ! ! ! ! 3. Five five-star hotels in Chongqing were selected. How is the hotel star rating divided? Five hotels, including Chongqing Hilton, obtained five-star licenses. What warnings did they give to other hotels?

Establish a problem account, implement the responsible person, establish a long-term management mechanism for star hotels, and make full preparations for unannounced visits of all star hotels in the city.

In the objective evaluation of noise index, there are five hotels whose night decibels exceed the national standard limit. However, in terms of room shading, eleven hotels tested that the shading was relatively lax, which affected guests' sleep.

Noise is the most important factor affecting consumers' sleep quality in hotels. In order to simulate consumers' feelings more objectively and accurately, the air conditioning temperature is set to 25 degrees, and according to the national standard GB, 3096-2008 "Quality Standard for Living Environment", the height of the two measuring points in the whole room of the bed area is 1.5 meters, which is used to reflect the noise borne by the whole living environment in the hotel when consumers sleep.

According to the detection, the nighttime decibel of Hilton Xintian Hotel, Crowne Plaza Guangzhou Center Hotel, Guangzhou Garden Hotel, Shenzhen Futian Shangri-La Hotel and Shenzhen Windham Supreme Hotel exceeds 40 decibels, which exceeds the limit value of 40 decibels in the environmental function area in international environmental quality standards.

The National Evaluation Committee of Tourist Star Hotels issued an announcement, announcing that five hotels will cancel P5 treatment, 1 1 hotels will be rectified within a time limit, and 65438+February treatment will be carried out. According to the announcement, these hotels were found to have serious health and fire safety problems in recent unannounced visits organized by Wenlv Group, and their services were not standardized. The hotels that cancel the star rating are Tianjin Yanyuan Hotel.

Hurry up! What articles has Qin Luo published? ! ! ! ! ! ! !

Approaching Qin Luo: An Exclusive Secret —— The Hidden Trouble Behind the Acceptance of High-star Hotels

Everything is a cloud. 20 1 1 At the beginning of the year, the National Star Jury issued an announcement to cancel the star qualification of seven high-star hotels, including four five-star hotels. Unprecedented strength!

Seven years ago, star-picking began, and then the "climax" continued.

A reporter from wheat field. In the survey, com found that it is not uncommon for hotels to pick stars. Since 2004, the National Tourism Administration has begun to break the "lifelong system" of star-rated hotels. All star-rated hotels recognized by star-rated institutions can only enjoy the effective use of the star and its logo for five years. After that, the hotel's star-rated "civil servant" treatment will be just a legend.

On July 17, 2007, six four-star hotels, such as Chaozhou Yulan Hotel, Shenzhen Bay Hotel, Yanbian Daewoo Hotel, Siping Gao Rong Hotel, Hefei Dongyi Hotel and Hainan Sanya Jinhai Hotel, were removed from the list of national star hotels in 2006, and the star-picking operation was extended to high-star hotels.

On June 5438+065438+1October 15, 2007, the National Star Rating Committee issued an announcement again, announcing the cancellation of the qualification of Shenzhen Jingxuan Hotel as a five-star tourist hotel. Shenzhen Jingxuan Hotel has also become the first five-star hotel in China, causing heated discussion in the industry.

If the National Tourism Administration began to regulate the hotel industry in 2004 to cope with the rapid development of hotels in China, then 2007 is undoubtedly a comprehensive "manhunt" by the national star judges, hoping to fly this banner steadily. In the evaluation list of star-rated hotels in that year, the "winning bid" index of high-star hotels continued to rise. Especially in the review of national star-rated hotels in 2008, nine high-star hotels were removed in one breath.

Hotel operators in panic have also embarked on their own different paths under the strong supervision and unannounced visits of the government. On February 29th, 2008, Henan Red Coral Hotel was rejected because of its "business direction". 20 10 On July 6th, Chongqing Hilton Hotel was disqualified as a five-star tourist hotel due to the black gambling incident. In the process of rapid development, Gaoxing Hotel has fully exposed the problems existing in the fierce market competition environment.

Seven years later, seven high-star hotels were selected and revealed exclusively.

Seven high-star hotels were selected as 20 1 1, which is the best feedback from the national star judges on the current chaotic hotel market. It is understood that during the period of 5438+00 from September to June last year, in order to implement the spirit of the national conference on the development of tourist hotel industry and the quality improvement of five-star hotels, safeguard the reputation and image of star hotels, create a good tourism consumption environment, promote the service quality improvement of tourist hotels and promote the healthy development of tourist hotel industry, the National Tourism Administration organized national star supervisors to make unannounced visits to some high-star hotels.

Unannounced visits found that the hotels inspected generally have problems such as outdated facilities and equipment, low degree of specialization in management and service, etc. Due to insufficient investment in renovation, some hotel facilities and equipment are not maintained in place, and many kinds of facilities and equipment are stained and ineffective, which is inconsistent with their star rating; In terms of service management, all the hotels inspected have some problems, such as inadequate system implementation and imperfect professional training, which leads to nonstandard service process of service personnel and many defects in service details, which seriously affects the service quality of hotels.

The reporter connected the special critics in Maidian.com for the first time on these questions, and the answers focused on the hardware problems such as "strong room flavor, poor quality of six small pieces, poor decoration star rating" and the lack of services such as "low foreign language ability, security like a triad society, and cheating customers as the foundation of profit". Xiao Jewelry, general manager of Riyuegu Hot Spring Resort, repeatedly stressed in an exclusive interview with Maidian. It is considered that hotel star rating is an important promoter of brand promotion and must be carried out drastically. Zhuang Jun, a lecturer at Hubei University of Technology, called on hotel people to look at the right and wrong of five-star hotels rationally and find a healthy development path in setbacks.

According to the voting data of Maidianlan netizens, more than 80% people think that idolize is related to the hotel's hardware facilities and service attitude, and the service problems emphasized by the industry account for 50%. It can be seen that whether it is a low-star hotel or a high-star hotel, good service is the foundation of long-term operation of the hotel. In addition, there are 10% netizens who think managers are very important, and the frequent job-hopping rate of professional managers is high, which may easily lead to hotel management confusion and even vicious illegal acts such as gambling and drugs.

"The management is lax, the system is ostentatious and the management is narrow." Netizen "Liu Yu" pointed out the phenomenon of "three lords" in hotels at present. It is reported that in the new edition of Star Classification and Evaluation of Tourist Hotels (GB/T14308-20110), the star evaluation will be changed from once every five years to once every three years, and the star-picking action will be more frequent. Many netizens even issued praises such as "breaking the star's lifelong brake" and "it's time to wake up" to give strength to the national star judges.

Five five-star hotels in Chongqing were picked. How is the hotel star rating divided?

A five-star hotel is a luxury hotel. Generally, the environmental sanitation and facilities of this kind of hotels are also very good, but problems often occur.

Needless to say, five-star hotels are all taken. I believe everyone will guess. The most important thing is that these hotels have been suspected of violating the rules and have great problems, so they will be rectified.

1In August, 9, the National Evaluation Committee of Tourist Star Hotels issued an announcement, announcing that five hotels were disqualified as five-star tourist hotels. 1 1 hotels were rectified within a time limit 12 months. Among the five hotels that cancelled star rating, including Hilton Chongqing and Days Inn Chongqing Elegant, in addition, Hyatt Regency Chongqing (Jie Fangbei) also made rectification within a time limit of 12 months.

Internationally, according to the hotel's construction equipment, hotel scale, service quality and management level, a relatively unified grade standard has gradually formed. Tourist hotels are divided into five grades, namely, five-star, four-star, three-star, two-star and one-star.

One-star hotel: simple equipment, with two basic functions of eating and staying, can meet the simplest travel needs of guests.

Two-star hotel: the equipment is average. In addition to the basic facilities such as guest rooms and restaurants, there are also comprehensive service facilities such as business department, post and telecommunications, beauty salons, etc. The service quality is good, which belongs to the general travel level.

Three-star hotel: fully equipped, not only providing accommodation, but also comprehensive service facilities such as meeting room, recreation hall, bar, coffee shop, beauty salon, etc. This medium-level hotel is relatively cheap because of its good facilities and good service. It is the most popular hotel in the world, with a large number.

Four-star hotel: luxurious equipment, perfect comprehensive service facilities, many services, excellent service quality, artistic indoor environment and excellent service. Guests can not only get advanced material enjoyment, but also get good spiritual enjoyment.

Five-star hotel: This is the highest-level tourist hotel. The equipment is luxurious and the facilities are more perfect. In addition to luxurious guest room facilities, service facilities are complete. All kinds of restaurants, large banquet halls and conference halls provide comprehensive services. It is the center of social activities, conferences, entertainment, shopping, entertainment and health care.