Traditional Culture Encyclopedia - Hotel accommodation - Can the hotel compensate for cockroaches found?
Can the hotel compensate for cockroaches found?
Legal analysis: generally there will be no compensation and apology. The parties can take photos of cockroaches, ask for a room change or ask the hotel staff to clean the room again. If the hotel doesn't handle the problem, you can complain to the hotel or ask for a refund and change to a clean hotel.
Legal basis: Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Disputes between consumers and business operators on consumers' rights and interests can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
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