221 foreman's year-end personal work summary (general)

Time flies, and it's the end of the year. It's time to start the next year's work. I'm sure you have a lot of feelings. Have you finished your work summary? The following is the "221 Foreman's Year-end Personal Work Summary (General)" compiled by me for your reference only. Welcome to read this article. Summary of the year-end personal work of the foreman in 221 (1)

Time flies. I have been in the hotel for more than X years in a blink of an eye, and I have been promoted to the foreman for more than one year. Looking back on my work in recent years, with the support and help of my leaders and colleagues, I have been strict with myself and completed my job well according to the requirements of the hotel. Through the study and guidance of my leaders in recent years, I have made great changes and improved my work quality. The work in this year is summarized as follows:

1. Daily work management

As a floor foreman, you should have a coordinating role and cooperate with supervisors and managers to do a good job in floor management.

Second, strengthen my own study and improve my business.

Although I am a foreman, I have to be excellent. I have to learn from managers and books to improve my quality? In the next year, we should make some progress in management ability and ensure the normal operation of all the work on the floor.

Third, there are problems

There are also some problems and shortcomings in this year, mainly:

1. Some work is not serious enough, such as making rounds? Facilities, equipment and health inspection are not in place.

2. I don't care enough about employees, I don't communicate in time, I don't know much about employees' voices, I don't take responsibility at home, and my employees are lax.

3. My management level and theoretical level are limited.

Fourth, the plan for the next year

1. Actively and seriously cooperate with the manager to do a good job in the daily work of the floor.

2. Strengthen the careful inspection and maintenance of facilities and equipment, so as to give guests a sense of harmony and comfort during use.

3. Be strict with the sanitary quality of guest rooms, and arrange the planned sanitation reasonably.

4. Strengthen energy-saving inspection, tell employees more about energy-saving knowledge and make efforts to conduct the second inspection.

5. in the future, we should teach new employees and employees with irregular work to improve their business level.

in the following days, I will work hard, improve my shortcomings and carry forward my advantages. Teach every employee well to create higher value for the hotel. 221 foreman's year-end personal work summary (2)

Time flies, our hotel has been officially opened for one year; In this year, I changed from an ordinary waiter to a foreman through my own efforts and leadership. Although sometimes, I am very hard, but I feel that life is very fulfilling. This is a good exercise opportunity for me. The following is a summary of my personal work.

1. Courtesy and courtesy requirements

Employees should practice politely when they meet guests at regular meetings every day, especially the cashier at the front desk and the service personnel who look after the seats in the area. They are required to apply courtesy and courtesy to every bit of work, and the employees should supervise each other and make progress together. Adhere to the inspection of gfd before class, and those who fail in gfd can only take up their posts if they are qualified. Correct the appearance problems immediately when they are found on the post, supervise the use of guest manners and manners, and the employees develop a good attitude.

Second, pay strict attention to post positioning and service awareness

Improve service efficiency, make reasonable deployment for service personnel during the peak meal period, and support busy areas at any time with the foreman or encouragement as the center. Other personnel should do their own duties, clarify their respective work contents and carry out division of labor and cooperation. Advocate efficient service and require employees to serve guests as soon as they need service. Goods management from large items to small items, whether it is customer damage or natural damage, everything requires rules to follow, well documented, implemented by someone, supervised by someone, followed by a single person, and summarized.

III. Hygiene management

The public * * * area requires the cleaning staff to clean it immediately when they see foreign objects or dirt. The hygiene requirements of each area are that the sofa surface, the surrounding area, the dining table and the floor should be clean and free from water stains, neatly placed and without inclination. During the meal time, because the guests arrive at the store in a concentrated way, there will often be a phenomenon of waiting in line, and the guests will show impatience. At this time, it is necessary for the foreman to prepare for the reception before the reception peak, so as to reduce the waiting time of the guests, and at the same time, pay attention to the table position to ensure that it is correct. Do a good job of explanation, shorten the waiting time, carefully receive every table of guests, and be busy without chaos. Buffet is a new project in the dining hall. In order to further improve the quality of buffet service, the operation process and service standards of buffet service have been formulated and further standardized.

Fourth, establish a restaurant case collection system

Reduce the probability of customer complaints, collect complaints from restaurant customers about service quality and quality, and provide an important basis for improving daily management and service. All restaurant staff analyze and summarize the collected cases, and come up with solutions to the problems, so as to make the daily service more targeted and reduce the probability of customer complaints. 221 foreman's year-end personal work summary (III) < P > Over the past year, under the correct leadership of my colleagues and the active support and efforts of my colleagues, I have been able to be strict with myself, perform the duties of a foreman better, successfully complete the task, get affirmation from my leaders and praise from my colleagues, and get a lot of gains.

First, in the cashier work, constantly improve their own level

As a cashier foreman, first of all, a cashier, only when their professional level is high, can they win the support of colleagues and take good care of the following personnel. Although I have been working as a cashier for three years, and I have made certain achievements, these achievements are still not enough. With the development of supermarkets, new requirements have been put forward for our cashier's work. Through study, I can always master computer operation technology first and always give guidance to the following comrades.

Second, I have done a good job in guiding employees.

Although the foreman is not a big leader, he is also in charge of a bunch of people. It is the leader who makes me shoulder this heavy responsibility. Therefore, in my work, I always have strict requirements on them. No matter who violates discipline, I will never tolerate it. It is precisely because I can be strict with myself, manage boldly, and care for the employees below in detail. Here, talk about how to be a foreman.

(1) Ability

As a foreman, you must master certain professional knowledge and ability. With the continuous improvement of your management position, the importance of professional ability will gradually decrease. As a supervisor at the grass-roots level, your professional ability will be very important. What you want to achieve is that you can directly guide your subordinates' practical work and represent your subordinates' practical work. The source of professional ability is nothing more than two aspects:

1. It comes from books and 2. It comes from practical work. In practical work, you need to learn from your supervisor, your colleagues and your subordinates. "Don't be ashamed to ask questions" is the attitude that every supervisor should have.

(2) management ability

for a foreman, management ability corresponds to professional ability. The more majors you need in your position, the less management ability you need. On the contrary, the higher your position, the higher your management ability requirements. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from them. Therefore, to improve your management ability, you need to constantly review your daily work and summarize your work with your head.

(3) Communication ability

By communication, we mean unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). Is a whole, the department you lead is a part of the whole, and it is bound to contact with other departments, so communication is essential. The purpose of communication is not who wins or loses, but to solve the problem. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to understand, master, guide, assist and care about the problems in subordinates' work, their dynamics and even their life. On the contrary, for your supervisor, you should also take the initiative to go, and the report is also a kind of communication.

(4) Training the ability of subordinates

As a foreman, training subordinates is a basic and important job. No matter how big you lead, you should remember that the unit you lead is a whole and use the strength of the team to solve problems. Many supervisors are reluctant to hand over some things to their subordinates for good reasons. Give it to a subordinate, tell him, you may not understand it when you speak, you need to repeat it, and then you have to check it. Instead, you might as well do it yourself quickly. But the key point is, if this development continues, you will always have endless things to do, and subordinates will always do what you think can be done well. It is an important duty of the supervisor to let subordinates know, be able to do and teach subordinates to do things. The strength of a department is not the strength of the supervisor's ability, but the strength of the work of all subordinates. Sheep can lead a group of lions to easily defeat a group of sheep led by lions. As a supervisor, the important duty is to turn subordinates into lions without turning themselves into lions.

(5) Work judgment ability

The so-called work ability, personally, is essentially a kind of work judgment ability, which is very important for all working people. To cultivate a person's judgment ability, we must first have a straightforward mind, or good quality, which is the basis of work judgment. For the right and wrong of the world, we can have a correct judgment and distinguish between right and wrong. Secondly, as a supervisor, you should have a clear judgment, or a decision, about what you are doing, how to do it, and who should do it. In fact, the work judgment ability is a synthesis of the above four abilities, and the embodiment of the supervisor's ability is the embodiment of his work judgment ability.

(6) Learning ability

Today is a learning society, and today's enterprises must also be learning enterprises, and each of us must also be the subject of learning. There are two kinds of learning, one is book learning, and the other is practical learning, which should be carried out alternately. Only if you keep learning can you make better and faster progress and keep up with the development of society. When we step into the society, we should take the initiative to learn, and regard learning as a kind of normal life. Learning should be extensive, professional, managerial, business, life, leisure and all kinds of learning. What will matter between people in the future is not your past ability, but your present ability. It's how you study now, and your study now is the foundation of your future competition.

(7) Morality

Dante has a saying: the defects of wisdom can be made up by morality, but the defects of morality cannot be made up by wisdom. For people at work, whether employees or supervisors, professional ethics is the first. This is just like for a person, wealth, status and affection are all important, but health is "1" and everything else is "". As long as "1" (health) exists, personal significance can be infinite. Professional ethics is the "1" for people who work. Only with good professional ethics can the above six abilities exist, and for a company, it is a qualified talent. Professional ethics is not the same as centripetal force to the enterprise, but as an employee, as a supervisor. No matter whether the company is good or not, no matter the position, no matter the salary, being responsible for your career is a basic accomplishment and the foundation of personal development. As long as you are in the company for one day, you should knock the bell well.

The above are just some personal opinions. There are still many things to be done to be a good foreman. I firmly believe in one sentence: the master leads the door, and practice depends on the individual. Everything, personally, depends on yourself and turns everything into your own things.

Therefore, they all respect me very much and obey my management. After one year, our work has been affirmed by the manager.

Third, reasonably arrange the cashier's duty and shift change

The cashier's work is not tired, but he has to be careful, so the cashier must keep a good attitude and vigorous energy at all times. Therefore, when scheduling several employees, I always try my best to let the cashier have a good rest, without affecting the work of the supermarket, and take care of their specialities.

Fourth, do a good job in the first-level work and share the worries with the leaders

As a foreman, I will never bother the leaders about the problems that can be solved at the cashier level, and I will never miss the opportunity to ask for instructions from the leaders about the major events in the supermarket.

This year, although the work has made some achievements, there is still a lot of room for development. I believe that as long as I work together with our cashier, I will definitely do a better job. 221 foreman's year-end personal work summary (IV)

Since I was transferred to the Property Management Office as the foreman manager of the Property Department this year, I have tried my best to adapt to the new working environment and post, studied with an open mind, buried myself in my work, performed my duties, and accomplished various tasks well. The property management in our campus has achieved brilliant results. The following is a report on my work since I took office:

1. Consciously strengthen my study, Try to adapt to the work

It's my first time to contact the property management work, and I don't know much about the responsibilities and tasks of the comprehensive administrator. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice and dispel doubts, constantly sort out my working ideas and summarize my working methods, and now I am basically qualified for my job. On the one hand, learn by doing and learn by doing, and constantly master methods to accumulate experience. I pay attention to the task as the traction, relying on the improvement of post learning, through observation, exploration, access to information and practical exercise, I quickly entered the work situation. On the other hand, ask books and colleagues, and constantly enrich knowledge and master skills. With the help and guidance of leaders and colleagues at all levels, I never attended the meeting, and I was never familiar with it. I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key points and difficulties of my work.

Second, focus on your own work and earnestly perform your duties

(1) Do financial work patiently and meticulously. Since I took over the financial work of the management office for half a year, I have carefully checked the financial books in the first half of the year, sorted out the financial relations, strictly enforced the financial system, and made every account well, thus ensuring the annual balance of payments and the realization of profit targets. First, do a good job of every incoming and outgoing account. For every incoming and outgoing account, I record it in different categories according to the financial classification rules and register it. At the same time, carefully check invoices and bills, and do a good job in bill management. The second is to do a good job in monthly routine reconciliation. According to the financial system, I refined the income and expenditure of the current month, prepared financial statements on a regular basis, and made timely reconciliation according to the company's requirements. There was no omission or misstatement. The third is to collect service fees in time. The reality of the combination is further.