How to celebrate birthdays for guests in the hotel

Teach you a trick! A birthday surprise that moved guests to tears, earning 120 million a year without advertising

What the hotel does is service, and it earns the most turnover! Celebrating a guest’s birthday in a hotel must be a surprise to achieve the desired effect!

Meticulous creativity starts from the moment you sit down. On the birthday guest's seat, there will be mineral water with his name and "Happy Birthday" written on it.

Opening the napkin, he will find his name beautifully embroidered on it.

When the people at the table are laughing, eating and drinking, the waiter will not disturb them too much.

But when the meal is coming to an end, all the waiters will suddenly appear, singing "Happy Birthday to You" while handing the biggest surprise of the night - the birthday cake plate to the guests.

The chef made the cake plate with a variety of desserts and fruits, and also used chocolate sauce to write the guests' names and birthday wishes.

In addition to being pleasantly surprised, many people were moved to tears by the thoughtfulness of their friends and store owners.

For guests, moments like these are priceless. So although this restaurant is expensive, people are so willing to pay for surprises that it's difficult to book a seat a month in advance. The popularity is comparable to the "God of Sushi" Jiro Ono.

The art of service is to show love. Once they are emotional, people will no longer use price and dishes to measure the value of a restaurant.

In fact, birthday surprise service is not a patent of this restaurant. As a technique that can quickly increase customer favorability and sales, it has become quite popular in Japan. We don't necessarily have to go out of our way to order mineral water and napkins with the guests' names like that fancy restaurant. There are some simple, quick-to-implement birthday surprise services available for restaurants of all sizes and types. Let’s learn it below.

2 Operation skills of birthday surprise service

In addition to the sudden "surprise" when celebrating a guest's birthday, the "feeling of the protagonist" is also very important. Therefore, we can use the lighting and background music in the store to give guests the illusion that "people in the entire restaurant are celebrating their birthdays."

Before the surprise was served, the lights near the guest table were suddenly dimmed, and the background music in the restaurant suddenly stopped. At this time, the surrounding guests will be a little overwhelmed for a moment.

A few seconds later, the happy birthday song slowly played, and the waiter used the microphone to announce the name of the birthday guest and extend his blessings to the entire store. At the same time, a birthday cake plate is presented and everyone at the table sings happy birthday together.

This technique kills two birds with one stone. Not only does the birthday guest feel that he has become the protagonist of the whole store, but the guests at other tables are often infected and sing, applaud and cheer together. After many people watch the joyful atmosphere of other people's birthdays, they secretly think about bringing their parents, lovers, and friends to celebrate their birthdays next time.

Not every restaurant chef can create an original plate design, but we can also use existing desserts and props to create a unique celebration cake plate.

For example, the cake fireworks sticks in the picture below are more dazzling than birthday candles and are not easy to extinguish due to movement of the tray.

Reusable birthday hats are also a great prop choice. You can let the clerk who serves the cake wear it, or you can secretly wear it on the head of the birthday guest when serving the cake to create a surprise.

What is the first thing a guest does when they get the cake? People over 90 will take out their mobile phones to take pictures first.

After the cake is served, the waiter can immediately remind the guests and friends to take a photo with the cake, leaving the excited smile brought by the surprise in time.

Leaving a group photo has another effect - most people will happily post the photos to their Moments. When uploading, many people will mention which store they celebrated their birthday at. A simple gesture that unknowingly became a great restaurant promotion.

Some more playful stores will also prepare polaroid cameras to take photos of various customers’ birthdays and post them in the store. Other customers tend to stop and watch as they pass by or wait for a table.

Seeing other people's happiness while dining will greatly increase their favorable impression of the restaurant.

3 Advanced gameplay for birthday surprise service

In addition to the three basic techniques above, you can also invent unique new gameplay based on the restaurant’s existing resources.

For example, there is a seafood restaurant called DancingCrab. Their characteristic is that there are many young people among the waiters, all of whom are good at dancing. Therefore, before birthday greetings, the waiters will collectively perform a dance in front of the guests to entertain them.

Some restaurants cooperate with nearby flower shops to provide high-end customized cake and bouquet packages, which not only meets the higher requirements of customers, but also generates new operating profits.

Some restaurants will also create interactions between different tables when multiple guests have birthdays on the same day. The atmosphere is getting more joyful and joyful.

There is no way you can't think of to make your guests happy!

Summary

Good service is not necessarily high-cost service. The most important thing about service is "sincerity". Treat customers with sincerity, and customers will definitely repay this sincerity to the store. Restaurants that fill your stomach are everywhere, but the true love and warmth between people are the most valuable and most touching.

Birthday surprise service will not only improve guest satisfaction and restaurant turnover, but also improve employee happiness. How valuable it is to realize firsthand that your work brings great happiness to others!