Basic functions of hotel management

1. Decision-making function Decision-making is the process of making various alternatives and deciding to adopt a certain scheme. Decision-making is to make a decision on a major issue. Make a decision for future action. Future actions are often restricted by the external environment and internal conditions of the actors, so before making a decision, we must first analyze the external environment, analyze our own strengths and weaknesses, and make a basic judgment on the future situation. Management decisions are embodied at all levels of the organization and distributed in various management activities. Therefore, decision-making should be the first basic function in management activities. It is very difficult for managers to make a choice. In order to make the right choice, it is important to make a feasible plan to implement the selected scheme, and constantly check and get information feedback during the implementation process to evaluate whether the decision is correct in practice. The management activities of any social organization, from top managers to grass-roots workers, have decision-making functions. The more targeted (strategic) decisions made by the top, the more executive decisions made by the grassroots. Most target decisions are non-procedural, complex and difficult; Most administrative decisions are procedural and relatively less difficult. Hotel management decision-making is a systematic process, and its main contents are as follows: first, conduct market investigation, market analysis and market forecast, and sort out the systematic data for reference; Secondly, according to the analysis of these materials, several alternatives are usually drawn up to formulate the hotel's business objectives; Yes, according to the comparative balance of several schemes, choose an acceptable optimal scheme, and determine the basic policy, strategic scheme and several ways to achieve the goal; Fourth, brainstorm and work together to make the target direction clearer and more realistic; Fifth, according to the decision-making plan, make the hotel implementation plan at all levels; Sixth, work as planned, concrete implementation and gradual realization. 2. Organizational function Organized work results from human demand for cooperation. Cooperation enables people to gain greater strength and higher efficiency than individual labor in the process of implementing decision-making goals. In practice, people design posts according to the requirements of work and the characteristics of personnel, arrange the right personnel in the right posts through authorization and division of labor, stipulate the responsibilities of all kinds of personnel with the system, coordinate the relationship between the upper, lower and left sides, form an organic organizational structure, and make the whole organization run harmoniously. This is the organizational function of management. The organizational function of a hotel has two meanings. First, it refers to the organizational structure and management system of the hotel, that is, the establishment of the hotel management organization, the functional authority of each management level, the division of labor and cooperation of personnel, and the interrelationship of all these. Second, in order to achieve the goal of hotel decision-making, it refers to the reasonable organization and deployment of hotel human, financial and material resources to form an efficient reception capacity. The quality of organizational work largely determines the success or failure of hotel management decision-making and plan implementation. Therefore, organizational function is the fundamental function of management activities and the guarantee and support of all other management activities. The function of hotel management is the same as that of other organizations, and it is also the basic function to achieve organizational goals. Modern hotel management should perform the functions of decision-making, organization, leadership, control and coordination.

3. No matter how well the leadership makes decisions and organizes the work, it may not guarantee the realization of organizational goals, because the realization of organizational goals depends on the efforts of all members of the organization. Due to the huge differences in personal goals, needs, preferences, personality, quality, values, job responsibilities and information, people in various positions in the organization will inevitably have various contradictions and conflicts in mutual cooperation. Therefore, authoritative leaders are needed to lead, guide people's behaviors, communicate information among people, enhance mutual understanding, unify people's thoughts and actions, and encourage each member to consciously work together to achieve organizational goals. Therefore, the leadership function of hotel management means that hotel managers give guidance and supervision to employees to promote and direct employees to perform their duties, thus ensuring the highest and best work efficiency. The most effective way for hotel leaders is to implement step-by-step management and step-by-step responsibility system, and each level should have the responsibility and power. Leaders should let subordinates understand their intentions, fully mobilize their enthusiasm and creativity, and better achieve management goals. 4. Control function Control function is an activity that managers accept the market information and internal information of the hotel, supervise, adjust, check and analyze the hotel business activities according to the decision-making objectives and approved standards, and find out the deviation between the actual situation and the objectives that exceeds the allowable value and deal with it. Simply put, the control function is the function of determining the target first and implementing inspection and adjustment according to the target. The control function runs through the whole process. The basic requirement of control is to make the actual business activities of the hotel consistent with the decision-making plan. The key to the control function is the feedback of information. Through the feedback of information, we can compare the implementation of each plan, analyze the reasons for the deviation, and correct and control the plan. Vertically, all management should pay full attention to the control function. The more grass-roots managers, the shorter the timeliness of control requirements and the higher the degree of quantification of control. The more senior managers, the longer the timeliness of control requirements and the stronger the comprehensiveness. Horizontally, all management activities and management objects should be controlled. Without control, there is no management. 5. Coordination function Hotel is a multi-department and multi-functional comprehensive enterprise. When many departments and functions are running, on the one hand, they should maintain their own effectiveness, on the other hand, they should pay attention to not deviating from the overall goal of the hotel and be harmonious and unified with each other, which requires managers to perform coordination functions. The coordination function is that managers adjust the relationship between different people, things and things based on decision-making, so as to make them cooperate harmoniously and realize the hotel management objectives. There are two aspects to the understanding of hotel coordination function. On the one hand, the manager's coordination function is to find out the imbalance and contradiction of various departments or aspects in time through the transmission of information, and then take certain measures to do a good job of coordination, so that the imbalance and contradiction tend to be harmonious. On the other hand, managers should cultivate the coordination consciousness of all employees, realize self-adjustment and active cooperation, so that imbalance and coordination can be eliminated in time and become harmonious.