How to be an excellent hotel manager

Hotel managers should keep learning and make progress in learning. There is no end to learning, and it is the same in any industry. To be an excellent hotel manager is not a temporary idea, but to make continuous efforts and enrich one's experience in the process of work, so as to become a qualified professional manager.

One: Attitude is everything.

A famous person once said: Attitude is everything. At the same time, the quality of attitude directly affects the outcome of things. As a grass-roots manager of a hotel, the head waiter is usually the manager's first start. Some people stand out, while others complain that they have not been promoted. The difference between them lies in their different attitudes.

A person's attitude and dedication to work determine his position in the workplace. The author's friend once mentioned the appointment of cadres to the author, which is still fresh in his memory: at that time, he just joined the work, and his friend as a doorman often had a drink and chat with the foreman in other positions, which was very pleasant. At the same time, I am used to their complaints after drinking. But on a date, an unexpected date

A personal assistant head waiter became the supervisor. At this time, my friend discovered that he never participated in drinking and chatting. What impressed him most was that he always worked with people.

Later, my friends got to know him better and got this evaluation: serious and dedicated. Speaking of it now, promotion should be an affirmation of his work attitude. This attitude is not formed at one time, no matter where you do it, it will run through.

A person's attitude towards life determines his height, and his attitude towards work also determines his position in the workplace. As a manager, controlling your attitude is one thing. At the same time, being a role model for front-line employees and giving them a good attitude will improve the combat effectiveness of the team.

Second, cultivate professional skills.

So-called? Do one line, specialize in one line. ? It makes sense. Hotel managers must learn the hotel's professional knowledge thoroughly before they can really lead the staff to work, which is also a manifestation of being responsible to the staff. At a party, I communicated with several hotel general managers. During the dinner, I talked about professionalism and professionalism. Both are equally important. Specialty is the basis of doing a good job, and dedication is the premise of doing a good job. For example, as a chef, you have to cook delicious dishes to qualify as a professional skill, but you can't just be dedicated, and you can't do a good job without professionalism.

No matter what position you are in, managers can learn relevant professional knowledge well and do a solid job. As the accumulation of professional knowledge, it is not only responsible for subordinate employees, but also responsible for enterprises. Usually investors value the professionalism of a team more than wine.

The store itself, which is why hotels that can be big are usually led by strong teams. This is inseparable from the professional quality of managers.

Three: Summarize the gains and losses in the work

In today's network era, the development speed of every industry is showing a rapid trend. There is an old saying? If you don't advance, you will retreat. ? Is to remind us to make progress every day. If you want to make progress, you must sum up. Only in this way can we keep pace with the development of the industry. The hotel industry has a well-known formula: 100- 1=0. This formula reflects that when a guest is dissatisfied with any link in the hotel consumption process, then the reception of this guest is a failure. All the previous work will go to zero because of the mistake of such a link. Later, some people questioned this: the dissatisfaction of the guests will have a chain reaction, and at the same time, they will tell their friends about the hotel, so the dissatisfaction of the guests will continue to expand, and a new formula will be drawn: 100- 1? 0。 Managers should pay attention to this, and the daily work summary is related to the life and death of the hotel. Only by constantly summing up the progress can you do better, make your team work more efficient and improve the efficiency of the hotel.

Fourth, pay attention to the training of subordinates.

Judging whether a hotel manager is excellent depends not only on how strong his personal ability is, but also on how creative your team is. Therefore, it is also one of the responsibilities of managers to cultivate the working ability of team members while ensuring the smooth completion of the work.

In many large companies, training courses are unchangeable and always copied, and the effect can be imagined. As a manager, we should be good at discovering the specialties of our subordinates and helping them develop their specialties.

I have heard such a complaint: I have worked in this position for a long time, why haven't I been promoted? Does the boss have a problem with me or something? All these things flashed through my mind. But look back and reflect on yourself. As the manager of this position, have you trained your subordinates accordingly? If a lot of things need to be arranged by you staring at your subordinates, where is the development space of your subordinates? Where are the training opportunities for subordinates? And when the leader wants to promote you, he should consider finding a successor from your subordinates or something. If your subordinates have no ability to replace you, the leader will naturally be worried that you will leave this position. Therefore, I think it is beneficial to cultivate subordinates: 1. Improve the working ability of subordinates and properly handle the problems encountered. 2. Perfecting the talent echelon is conducive to personal career development. Generally speaking, managers attach importance to the training of subordinates, which is a responsible performance for both enterprises and individuals.

Five: Learning makes people progress.

Hotel management is a science, and management is even worse. Different positions have different knowledge focuses, and foremen and supervisors should make more efforts in management; Department managers should not only consider management, but also consider operation. The higher the position of the manager, the greater the responsibility. Keep studying, listening, watching and summarizing. Usually some managers have this idea. Anyway, I'm not qualified now, and it's not too late to study when I become a teacher. This mentality is incorrect. You can't get a position, but your learning ability can't be reduced. No one stipulates that knowledge must match the position. So here's the opportunity. What you need to do is to put theory into practice.

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