Tongcheng Hotel says that air conditioning is free, but it is not. What should I do?

Communicate with hotel management and check the list of facilities when booking.

1. Communication with hotel management: You can go to the front desk to communicate with hotel management and ask if there are facilities. For some reason, the facility is being maintained or no longer provided, but in this case, the hotel should provide alternatives or reasonable compensation.

2. Check the list of facilities at the time of booking: If there is a list or receipt of facilities at the time of booking, you can read it carefully to see if these facilities are marked on the list of facilities, and you can cite these evidences to lodge a complaint with the hotel.