Reflections on Four Seasons Hotel

This paper describes how isador Sharp, the founder of Four Seasons Hotel Group, founded Four Seasons Hotel and developed it into a world brand. The following are some of his experiences for everyone to learn.

1. Never take anything for granted.

2. Make a promise. A family should be honest.

3. The importance of family.

4. Find the right person.

5. Do it and stick to it.

6. Surprise more businesses and unite some good projects, celebrities, etc.

7. Stay healthy and alert.

8. Pay attention to details.

9. Trust comes from long-term communication. It takes a long time to judge a person.

10. Always think of customers.

1 1. When making major decisions, stay awake and make a list of advantages and disadvantages.

12. The terms of the contract should be recorded in writing, and you can't give up your own.

13. Before bankruptcy, we must give up some good ones, so as to obtain funds and avoid bankruptcy.

14. Think twice before making decisions and judgments, consider the feelings of others, and evaluate your efforts from others' perspective.

15. focus and profit are not the premise of decision-making, but the result. Focus on what services your customers need most, analyze everything about them and think about what they need.

16. innovate from all aspects to ensure the stability of front-line employees and provide good services when the economy is bad.

17. Let children develop their own thinking.

18. When entering a new environment and market, we should carefully understand the details of all aspects and the situation of competitors (economy, culture, customs, etc. ).

19. Integrate into local culture, participate in public welfare activities and make active efforts for local development.

20. Be patient and understanding.

2 1. When the economy is not good and the environment is not good, we should work hard to get short-term benefits more effectively and prepare for long-term benefits.

22. Trouble is an opportunity for disguise.

23. Financially, it is conservative, reserving a budget for the industry downturn and every conceivable accident.

24. Due to the thoughtful service of employees, many cooperators and cooperation opportunities have been brought.

25. Ask someone who is more experienced than yourself for help.

26. The inner spirit of employees-tolerance, guests and employees are equal, and everyone's different backgrounds and experiences interact with each other, enriching their lives.

27. Service is the ultimate competitive advantage of the hotel industry.

28. Core competitiveness: people, integrity and service. Through 45 years' efforts, Four Seasons has become a top brand.

The above is isador's successful experience in establishing Four Seasons Hotel. I hope I can help you.