What are the detailed job descriptions at Pizza Hut?

There are two types of positions at Pizza Hut: infield production area employees and outfield service area employees.

The backstage does not directly face the dining customers. The backstage (kitchen) prepares the food ordered by the customers in the dining area. Different positions perform different tasks.

Compared with the infield, the outfield is a position that directly serves dining customers. It plays a big role in the entire dining process of the customer. The attitude of a waiter and the atmosphere of the restaurant directly affect Customers’ dining mood.

Positions include:

Seat HS, guide customers to appropriate seats, maintain queue order, register queue numbers and distribute drinks, etc.

Passing dishes FR, checking whether the products are made correctly, matching tableware such as soup spoons, noodle spoons, tea spoons, etc., and delivering them to customers' tables correctly and in a timely manner.

Service SV, this is very general, such as delivering napkins in time, changing dinner plates in time, tracking product production time, and following up on meal satisfaction?

Cashier CS, the payment must be completed within 3 minutes and delivered to the guest, the change amount must be checked and the customer thanked for the meal, etc.

Service staff etiquette:

1. General requirements for behavior?

(1) Do not eat, pick your nose, wipe your nose, or pick your ears in front of guests , digging out eye mucus, etc., do not take off your shoes, burp, slouch, hum a tune, yawn, etc. ?

(2) When meeting familiar guests, you should take the initiative to say hello. ?

(3) In front of guests or in the hotel, do not quarrel or argue, do not shout loudly, etc. ?

(4) Do not spit or throw peels, paper scraps, etc. in public places. ?

2. Expressions Expressions are a silent language. Moderate expressions can convey enthusiasm, respect, tolerance and understanding to guests, and bring kindness and warmth to guests.

The basic requirements for the expressions of front office staff are:?

(1) Gentle and courteous;?

(2) Steady and dignified, neither humble nor overbearing ;?

(3) Always smiling and amiable;?

(4) Not artificial at all.

3. Standing posture?

1. Basic requirements for standing?

(1) Standing is the basic skill of the front office waiter. When standing, the body should be upright, chest raised, abdomen drawn in, eyes level, mouth slightly closed, smiling, arms hanging naturally or crossed in front of the body, right hand on the left hand, to maintain a posture of being ready to provide services at any time;?

(2) The shoulders should be straight, and no shrugging is allowed. Do not put your hands on your waist, place them behind your back, or hold them in front of your chest;

(3) When standing, your body should not lean around or lean on the table or the back of a chair. When you feel tired from standing, your feet can be in a "rest" position temporarily, but your upper body must still remain upright. ?

(4) When standing, you should pay attention to your surroundings and cooperate with colleagues’ greetings.