Resume of hotel manager's job application

Resume of hotel manager's job application

basic document

Name: * * *

Gender: *

Age: * * *

Height: * * *

Education: * * *

Working years: * * *

Residential area: * * *

Location of registered permanent residence: * * *

working strength

Expect to engage in a profession:

Head waiter | lobby manager

Expected monthly salary: 3,000 yuan

Business experience

2012/07-201212 Beijing 30 1 person in charge of the hotel affiliated to the hospital

Role description: As a hotel foreman, he is responsible for communicating with the superior hotel manager, arranging the work of subordinate waiters, communicating with customers in time and effectively, and establishing good customer relations; Encourage and motivate team members and create a good working environment; To undertake and deal with customers' complaints and complaints, report the complaints that can't be handled at the same level to superiors in time, and minimize customers' dissatisfaction; For important or particularly important guests or leaders, directly serve themselves to ensure the quality of service.

Direct report: 10.

Report to the boss: Front Office Manager

Main achievements: in the monthly ranking of foreman group, it ranked first in five groups for six consecutive months. After half a year's work, the group won high praise from the front office manager with the effect of zero complaints and excellent service quality, and was named the outstanding employee of the hotel of the year.

2012/01—201212 Beijing 30 1 Front Office Manager of Hospital Affiliated Hotel

Role description: Due to the maturity and proficiency of the foreman, he was praised and recognized by the hotel management and was promoted to the front office manager to replace the former front office manager; As the front office manager of the hotel, he is responsible for managing and dispatching 50 waiters and cashiers at the front desk of the whole front office, participating in the management meeting of the general manager of the hotel and implementing the management spirit of the general manager; Responsible for the foreman's work efficiency evaluation and promotion suggestions; Responsible for handling complaints and deepening the construction of customer relations.

Direct subordinates: 50 people.

Report to the boss: general manager of the hotel

Main achievements: Competent professional image has been established in the whole hotel, which ensures the whole hotel.

Normal and smooth development of front office business

Quality and skills: familiar with hotel management related knowledge, good English reading ability, team spirit, strong leadership, strong communication skills, strong information collection and analysis skills, careful, patient and responsible; Although young, I already have the experience of managing 50 subordinates independently, confident and persistent.

Self - description

Computer skills: Skillful use of office software such as word, excel and powerpoint.

Etiquette form: I have received professional etiquette training and good etiquette skills.

Communication skills: Good communication skills and accurate understanding of communication needs.

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