What are the responsibilities of the hotel floor manager?

the duties and responsibilities of the floor manager fulfill all your duties to provide friendly, fast, reliable and professional services, thus creating a good environment for customer satisfaction. Ensure that all customers are provided with fast, diligent and professional services and corresponding sales promotion, take advantage of any possible opportunity to increase the profit of the restaurant, and ask each/table guest personally whether the food and service they enjoy satisfy them. Eliminate any negative comments personally and discuss them in detail with the senior floor manager. Monitor the daily current sales mode according to the budget, and predict and adjust the shortcomings in the additional sales. According to the minimum staffing, allocate flowers to reduce excess expenses, organize and manage your operation. Empower your subordinates appropriately. You must be very familiar with the menu, daily specialties, the way of preparing dishes and the raw materials used in each dish. And check with the chef every day the dishes that need to be promoted every day, which dishes are not on the menu, and know all the dishes that are not on the menu but can be prepared in the kitchen. Similarly, you must know which dishes on the menu can't be served or sold out, and make necessary adjustments and changes. The dishes that are sold out and can't be served must be clearly written on the service bulletin board in the kitchen/service area. You must know the wine list carefully and be very familiar with the vintage and characteristics of each red wine. You need to check with the manager of the wine department about the drinks/beverages that need special promotion, expired and sold-out red wine. If you are asked by the senior floor manager to carry out the pre-shift meeting, all relevant information is required to be conveyed to the employees. Your position requires you to pay special attention to your and your subordinates' gfd at any time to ensure that you remain proud and confident when wearing a uniform. You must make sure that they keep the same mental state as you in uniform. To establish a very friendly and good relationship and cooperate with other departments of the hotel, you must be familiar with all the standards/procedures and the job requirements of you and your subordinates, so that you can give your subordinates a clear and accurate evaluation of their performance. You must learn the hotel staff handbook by heart and ask your subordinates to carry it out to keep your work passion. You must be familiar with security standards and procedures. You need to meet with the senior floor manager every day to update any emergencies that occur every day, but you don't need to record them in the duty diary, just looking for ways to prevent such incidents from happening again. It is suggested to organize subordinates to participate in additional and special training, and the content of this special course is suggested to be "How to solve problems". You must check the duty diary of the restaurant every day and sign pertinent opinions, especially about the behavior that violates the standards. And you should also note that there are special guests and their special requirements. Make clear, concise and objective suggestions to the senior floor manager to improve the restaurant you are in charge of, and ensure that the improvement plan is effectively implemented. You must arrange a weekly meeting with each foreman for not less than 1 minutes to discuss matters such as employees and his or her personal problems, so that the whole business process can have a good feeling. Such a meeting should be held in secret. You will be asked by the senior floor manager to attend the weekly meeting of the Chinese food department. Any special requirements of you or your subordinates must be approved by the senior floor manager. If you request to change your working hours, rest time and annual leave time for any reason, such requirements should be reported to the senior floor manager and get his approval/approval. If you are in poor health or for other reasons, you must inform the senior floor manager or his authorized representative as soon as possible. When the Senior Floor Manager arranges the introduction/tasting of dishes, you will participate in the introduction/tasting of new dishes provided to employees together with your subordinates. When the senior floor manager arranges the tasting, you will participate in the tasting/introduction of red wine and drinks provided to employees together with your employees. You are responsible for applying for the items needed for the operation of the restaurant and getting them approved. You need to assist the senior floor manager to pay attention to the inventory, turnover and sanitary conditions of guest supplies, and encourage the foreman to directly deal with any unimportant questions or complaints about guests. However, if the guest is angry, abusive or the employee can't appease the guest, you must assist the foreman to solve it in time. The whole incident must be reported to the hotel duty manager as soon as possible. If you hear any negative comments about other hotel services, such as telephone, laundry, guest room, front desk, etc., please report these comments to the senior floor manager completely and accurately. Minor maintenance incidents should be reported to the senior floor manager. In his absence, you will submit the approved maintenance order and give a copy to the Chinese food administrative manager, and file it when the senior floor manager returns and follow it up. The original order shall be submitted to the engineering department in time. It is necessary to contact the chief engineer or his authorized representative in time for a very urgent engineering event. Similarly, the maintenance order will be submitted according to the above procedures. You need to inform the manager of the liquor department at any time about bars and drinks. It is your responsibility to ensure the safety and health of all guests in the restaurant and employees in your jurisdiction. It is your responsibility to inform the senior floor manager of your subordinates' resignation intention in time, so as to arrange suitable candidates to replace the vacancies in time. You should report your dissatisfaction or problems about your subordinates to the senior floor manager in time. Any verbal warning and any formal discussion with your subordinates are required to be recorded, and all pertinent opinions after the discussion are recorded for archiving in personal records. Twice a year, you need to prepare the evaluation materials of each long-term foreman, and make a clear and fair evaluation of his personal performance, and discuss these evaluations with the relevant foreman in detail and sign for confirmation. These documents will be treated in strict confidence and handed over to the Senior Floor Manager by yourself. You need to read the subordinate's comments on his foreman. If you agree, sign it and hand it over to the senior floor manager personally, and keep these documents confidential. You should preside over the daily pre-shift meeting and after-shift meeting. According to the schedule, you will attend all the training. The Senior Floor Manager may ask for training courses. It is your responsibility to prepare carefully to ensure that the waiters who attend your training course can get the maximum value from your course. You may be arranged by the senior floor manager to participate in cross-training in other departments of the hotel. Cross-training will benefit you and encourage you to learn as much as possible. The report on your performance/interest obtained from the department director of the department you went to will be stored in your personal file and become a part of it. Sometimes you will be asked by the senior floor manager to perform other tasks and assign other jobs, or assist other departments or restaurants. It is part of your job to prepare all your subordinates, especially the foreman who will accept your job when you are considered for promotion. You should pass on your knowledge to them without reservation, because your promotion depends entirely on whether the foreman who will take over your job is ready.