2 single hotels

1. The so-called non-appointment means that the guest failed to check in after booking, and could not contact the guest and the booking person, which indirectly caused the hotel loss. Deducting the room rate 1 day must be too much for the hotel. Even if you really don't stay, there is no reason to deduct the room rate for one day. Ctrip usually reserves the room until 18: 00, and the hotel can sell the room again. In addition, there is no reason to charge you 1 day for booking (at least many hotels in Shanghai don't charge you this way)

You can ask your guest if the hotel receptionist asked him about the reservation when he checked in. If so, and your guest replied that he booked the room through you, but your guest himself did not book it through other channels, it must be the negligence of the hotel or other reasons, and this is the responsibility of the hotel. If you don't ask, it's the responsibility of the hotel. As for what you said, it can be interpreted as the responsibility of the hotel. A hotel is a place where services are provided, that is, people accept reservations, that is, they admit that they can handle reception, language barriers, inaccurate registration and so on. That's the hotel's own business, and customers don't need to take responsibility at all, so I can tell you for sure that the responsibility belongs to the hotel, and they have no reason to deduct a penny from you.