How to reply to the hotel's bad reviews?

Dear guests, thank you for your evaluation of the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us, and we will forward them to relevant departments to improve the service quality. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Look forward to your coming again!

10 hotel's easiest place to get bad reviews:

Network: there is no WIFI in the hotel, the network speed is extremely slow, the WIFI signal in the hotel room is unstable, and it is often necessary to reconnect; Connecting to the network requires logging in, often logging in; There is a charge for surfing the Internet, and the number of ports used in each room is also limited.

Odor: the room is old and smells musty, the carpet is dirty and old, giving off odor, the room smells of smoke, the sewer odor overflows, and the room is poorly ventilated.

Internal noise: the sound insulation of walls, doors and windows is poor, and the air conditioner is noisy.

Air conditioning: air conditioning operation is too complicated to use, air conditioning noise is too loud to affect sleep, air conditioning does not cool or heat, room air conditioning disinfection is irregular, room air conditioning has an odor.

Hot water: the supply of hot water is limited, the temperature of hot water is low, the temperature of hot water is unstable, and hot water has an odor.

Television: The operation of television is complicated, so it can't be used. There is no TV program list, the TV program list is incorrect, the TV signal is unstable, the TV picture quality is poor, there are no overseas or domestic channels, and pay TV charges.

Breakfast price: the room does not contain breakfast, but only contains breakfast, which is too expensive, not rich and low in cost performance.

Sanitary ware: the toilet is old and looks unsanitary, and the bathtub is dirty.

Bathroom environment: the bathroom is not clean, the bathroom smells bad, the lighting in the bathroom is too dim, the anti-skid measures in the bathroom are not in place, and the bathroom leaks.

Guest supplies: towels and bath towels are too hard, the sheets and quilts smell, the mattress is noisy, the hair dryer is too weak, the toothbrush falls off, the toothpaste is too poor, the quality of toiletries is too poor, and the disposable slippers are too thin.