How to control the staff cost of the Housing Department?

Generally speaking, due to the size of its management area, the housekeeping department will set up the person in charge of the corresponding area under the manager or director of the housekeeping department to carry out targeted management. The person in charge of each branch needs a certain degree of professionalism and flexibility. Housekeeping department is a special department between direct customers and indirect customers. The public administration department keeps the hotel clean and ensures a standard consumption environment for guests. The floor is the main profit-making department of the hotel, which provides a quiet and clean rest environment for guests and allows them to have a full rest in the guest room. Whether the guest room is clean or not is often one of the important criteria to judge whether a hotel can be recognized by guests.

The effective management and utilization of human resources is consistent with the principle of employing people in other departments of the hotel, that is, the number of people is not much, but the quality. Labor cost is an important cost component of the department, and only the salary part accounts for about 15%-25% of the income. With the intensification of talent competition and the improvement of various insurance systems, labor costs have also shown an obvious upward trend. Therefore, how to reduce the labor cost as much as possible without affecting the service quality is an important issue. There are four main methods to control the labor cost of the department:

1. Control the number of employees

As we all know, a certain number of high-quality employees are the basic guarantee for hotels to provide good customer service. However, if the number of employees is not effectively controlled, it will easily lead to high labor costs and heavy operational burden of departments.

2. Reasonable introduction of talents

The key to hotel competition is talent competition, mainly the competition of outstanding talents. As a result, the labor price rises and the labor cost of enterprises increases. The selection of personnel in the housing management department should proceed from the professional point of view of the department, not blindly emphasizing all-rounders, but boldly hiring people with expertise. From the perspective of cost control, it is necessary to conduct a comprehensive and comprehensive test when selecting talents, select talents scientifically, and avoid the huge difference between labor price and value.

3. Determine the reasonable personnel composition

The departments are fully equipped and the personnel composition is complex. Due to the need of service setting, the Housing Department has about 50-80 posts. Some of these positions require high technical content, such as PA technician and flower and plant maintainer. However, some positions have low technical content. In order to minimize the cost of human resources, temporary workers should be used as much as possible for non-critical positions with low technical content, and various employment forms such as personnel agency and outsourcing can be flexibly selected in cooperation with local human resources institutions.

4. Rational use of intern resources

At present, some schools send students majoring in tourism to high-star hotels as an important training method. Interns majoring in tourism can generally take up their posts with a little training, but their salaries are relatively low. For departments, interns with relatively professional training and low salary requirements can effectively control human resource costs on the premise of ensuring service quality.

To sum up, the most important task of human resource management in housing management department is to scientifically determine the number of personnel, ensure the quality of entry, have a suitable personnel structure, and rationally use intern resources and national policies. Under the premise of unified and strict management of departments, rational allocation of human resources is an effective way to realize departmental management.