Company training department system

The following is the training department system of a certain hotel, for reference only!

Chapter 1 Employee Training Management System

Article 1 Hotel employee training, one is pre-job training for newly recruited employees, and the other is on-the-job training for old employees . The content of pre-job training is mainly to learn company rules and regulations, basic job knowledge, practical operation skills, and basic professional knowledge in order to adapt to work quickly. The main content of employee on-the-job training is to learn what they do, based on reality, update professional knowledge, and learn new businesses and technologies.

Article 2 Employee training should be carried out according to plan, in batches and stages, according to the needs of different types of work and positions. It should be combined with reality, pay attention to practicality, and gradually improve the quality of the employee team.

Article 3 Training content:

1. Employee training should mainly be based on the needs of the actual work they are engaged in, focusing on on-the-job training and professional training.

2． Managers should learn and master modern management theories and techniques, fully understand the relevant government guidelines, policies and regulations, and improve market forecasting, decision-making and control capabilities.

3. Professional and technical personnel, such as accountants, engineers, engineering technicians, etc., should receive their own professional and technical training, understand relevant government policies, master the basic theories and business operation methods of their profession, and improve their professional skills.

4. Lower-level managers should enrich their knowledge and improve their practical work capabilities through training.

5． Grassroots staff must learn the rules and regulations of the company and the department, master the responsibilities and requirements of their respective positions, be familiar with guest psychology, and learn business knowledge and operational skills.

6． Other hotel staff should also participate in corresponding training based on the actual needs of their jobs.

Article 4 Training methods:

1. Professional teachers give lectures and systematically teach basic professional theoretical knowledge and business knowledge to improve the theoretical level and professional quality of professionals.

2． Key staff from various hotel departments introduced their experiences and taught others.

Article 5 Training Form:

1. Short-term off-the-job training is mainly suitable for pre-job training or some highly professional technical training.

Chapter 2 Employee Education and Training System

1. General Principles

Article 1 is to further develop human resources and establish a good corporate image of the company to improve employee Quality, and continuously cultivate and deliver outstanding talents with both ability and political integrity for each position to achieve the company's strategic goals. This system is specially formulated.

Article 2 The education and training system consists of the following two parts:

1. Unified pre-job education and training for new employees;

2. On-the-job education and training for employees.

3. On-the-job training

Article 7 The purpose of on-the-job training:

1. Improve, perfect and enrich the skills of employees so that they have multi-faceted talents and higher-level work abilities, and create conditions for job rotation, lateral adjustments and future promotions;

2. Reduce the occurrence of errors, work-related injuries and disasters at work, reduce the losses caused by errors, and ensure the personal safety of employees;

3. Reduce consumption and waste in employees' work and improve work quality and efficiency;

4. Improve employees' work enthusiasm and cooperation spirit, and establish a good working environment and working atmosphere.

Chapter 3 Employee Pre-job Training Provisions

1. General Principles

The purpose of Article 1 pre-job training is to enable new employees to understand the hotel’s general situation and Introduce hotel rules and regulations so that new employees can be qualified for future jobs more quickly.

Article 2 All new employees of the company must participate in the pre-job training for new employees held by the hotel, and the specific implementation must be carried out in accordance with these regulations.

Article 3: For courses for new employees, the personnel unit should prepare a schedule plan, training progress record form and work skills evaluation standard form in advance.

Article 4: Newly hired employees shall receive pre-job training organized by the Human Resources Department after registration, and shall not refuse to participate without justifiable reasons.

The training results will be used as a reference for future job grading and position determination.

Article 5 The purpose of pre-job training:

1. Enable employees to understand and master the company's business objectives, various guidelines, policies and rules and regulations, integrate them into the workforce as early as possible, and start their careers smoothly.

2． Enable new employees to master work essentials, work procedures and methods as early as possible, meet work quality standards, complete job responsibilities and create conditions for improving the hotel's economic benefits and personal income.

3. New employees must first establish all the knowledge they need to know, including analysis of the hotel's structure, goals, policies, products and characteristics, and market conditions, so that they can understand the nature and progress of the hotel's work. First have a preliminary understanding and mental preparation.

4. New employees should be given "procedural regulations" training. The training should provide appropriate organization and coordination for time management and work planning capabilities, and follow certain procedures to achieve work goals.

Article 6 Contents of pre-job training:

1. Introduction to the basic overview and infrastructure of Dingtao International Hotel.

2. Training on the basic qualities necessary for hotel staff and the service awareness of waiters.

3. Training on attitude and self-confidence of new employees.

4. Answer questions;

5. Organize and write down experiences and work intentions.

Article 7 For positions with strong professional and technical requirements, department managers will organize separate pre-job professional training as needed. The training plan and results shall be filed with the Human Resources Department.

Article 8: After receiving the above training, new employees need to be given "attitude and belief" training.

The purpose of Article 9 "Attitude and Belief" training is to enable new employees to have an optimistic, positive, confident and energetic attitude towards the hotel, customers, and work positions, as well as a belief in dedicated service.

Article 10 The person in charge of hotel training should comment on the trainees’ strengths and weaknesses and provide them as reference materials for future technical training and field training managers.

Article 11: New employees must undergo on-site internship immediately after receiving hotel training.

Article 12 Supplementary information on training discipline:

1. During training, mobile phones and other communication tools must be set to vibrate or turned off.

2. Actively participate in activities and communicate with each other.

3. All employees participating in training must arrive at the training location on time and are not allowed to be late, leave early or be absent without reason. ,

4. All trainees must participate in the on-boarding training assessment. Employees who fail to pass the review must make up the exam. Those who still fail the make-up exam will participate in the next training assessment, and their probation period will be extended or they will be dismissed. .

The human resources department of the hotel is responsible for interpreting these regulations.