What should you do as a lobby manager?

As a profession, "lobby manager" plays a very important role in modern hotels and catering companies.

The so-called lobby manager is the general manager in the hotel or catering industry. Entrust and act on behalf of the general manager to handle guests' complaints about all equipment, facilities, personnel, services, etc. in hotels and restaurants, supervise the operations of various departments, coordinate the relationship between departments, and ensure that hotels and restaurants provide quality services to customers in a normal order. Middle managers. They are the nerve center of hotels and restaurants and the bridge between hotels, restaurants and guests. The general scope of work includes:

1. Maintain lobby order and guest safety, and keep the lobby quiet. , elegant and civilized;

2. Properly arrange the work of the day, supervise and inspect the work quality of the front desk and waiters;

3. Handle guest complaints, and assist the hotel leadership and relevant functional departments in handling the complaints. Various emergencies that occur in the hotel;

4. Answer guest inquiries and provide necessary assistance and services to guests;

5. Conduct daily inspections and supervise hotels and restaurants The appearance, hygiene, equipment operation, and safety of the staff.

In addition to serving as a bridge and link, the lobby manager is also the "eye" who oversees the quality of work in hotels and restaurants.

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Lobby managers generally require a college degree or above in any major, have received training in service management and hotel management, and understand public relations etiquette, psychology, management and hotel business knowledge.

Be familiar with hotels. Various management work processes and management standards, strong organizational, management and coordination skills; considerable training ability, strong adaptability, and fluent English speaking

Have a good temperament, be kind and generous. , dignified appearance, cheerful personality, good at communication, have overall concept, service awareness and strong sense of responsibility, and can bear greater work pressure