What are the front office positions in the hotel?

The position of the front office is usually 1, concierge, mainly responsible for helping guests with luggage, guiding, taking guests to check in, etc. 2. Reception at the front desk, mainly responsible for the operation of the system, check-in, check-out, and checkout, to ensure the entry of room business day income; 3, telephone switchboard, you need to be familiar with the hotel's product knowledge and business knowledge, have an understanding of the work processes of various departments of the hotel, and your communication skills should be outstanding. The switchboard speaks directly to the guests, and there are many things to make appointments, complain and consult, so the comprehensive ability of employees is relatively high; 4. Business center, responsible for printing, faxing and copying; 5. The assistant manager in the lobby is mainly responsible for complaining, visiting guests and checking the gfd and manners of all departments.

The front desk is mainly composed of these small branches. However, the position of the front desk is generally set according to the organization. Generally, any organization has a position and a corresponding position. The setting of each hotel is somewhat different, but how to change it is similar to those positions.