How to deal with guest complaints?

1, fast reaction, fast processing speed.

When a guest makes a complaint, it should be handled as soon as possible without delay. If something is in progress, you can ask someone else to handle it for you. The speed of handling complaints can reflect the restaurant's attention to complaints and sincerity in solving problems.

2. Listen carefully to opinions.

When a guest complains, don't rush to explain, but listen to the guest's complaint sincerely, understand the guest's dissatisfaction, and sort out the core problems of the complaint.

3. Appropriate language and sincere attitude.

When solving the problem, the waiter should pay great attention to the wording, be decent and generous, try to appease the customer's emotions, and don't be tit-for-tat with the customer and intensify the contradiction.