200 words of etiquette training experience, fellow experts! Rivers and lakes come to the rescue! ! !

As the saying goes: "If you don't learn etiquette, you can't stand up." Etiquette is not just about wearing clothes and hats, but includes a lot of knowledge about how to deal with others. Nowadays, competition in all walks of life is becoming more and more fierce, and similar products are becoming more and more diversified to choose from. What customers buy is no longer just the product itself. "The attitude of the staff and related services" are what customers now choose. New standards, in this context, improving the company's image, standardizing service requirements, and improving customer satisfaction are important contents of company culture and system construction. Through this training, I was deeply touched. It clarified the superficial understanding and vague ideas about civilized etiquette in the past, and enabled me to understand the meaning of etiquette in a true sense. It means that service personnel are at work, through speech, behavior, behavior, etc., Code of conduct and practices that show respect and kindness to customers. Simply put, it is the etiquette norms and work art applicable to service personnel in the workplace, which is a full reflection of a person's inner self-cultivation.

Every employee is the spokesperson of the company's image. The company's image affects the development and survival of the company. Only by improving the personal qualities of each employee can the company's reputation be enhanced. As a high-end star hotel, it not only has a high-end brand and a comfortable environment, but also has high-quality and good services. The premise of these services is that it must leave a good first impression on guests, a good first impression. It starts with the etiquette of meeting guests for the first time. It should be said that every one of our employees understands the most basic etiquette, but in the actual operation process, some details are ignored. We should insist on "three arrivals" and "three sounds": specifically, "customers arrive, smile arrives, Honorific words "arrive" and "there is a greeting sound when coming, a answering sound when asking, and a sending sound when leaving". You should take the initiative to welcome guests and serve with a smile; you should make the customer feel your warm welcome to him, and use this to make the customer have a good impression of you and promote a successful transaction between the two parties. Maintain a good mental outlook; learn to put unpleasant emotions behind you at work, maintain abundant energy, and keep your work in optimal condition.

Through the morning study and training, I deeply realized that etiquette is reflected in details, and details show quality. As well as the importance of various etiquette and etiquette, from a personal perspective; it helps to improve an individual's self-cultivation; it helps people beautify themselves and their lives; it helps people's social interactions and improves people's interpersonal relationships; enterprises From a perspective, it can beautify the corporate image, improve customer satisfaction and reputation, and ultimately achieve the purpose of improving the economic and social benefits of the company. In the past, I always thought that my service attitude was already very good. After studying, I felt that there were still some gaps. For example, I did not have enough mastery of various etiquettes, and more or less, "if you follow the system, your service attitude is correct." thoughts. After studying, I will be more strict with myself, so that I can do better and provide better service quality.

Although the study of service etiquette in the morning is over, the purpose of learning is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As a manager, we must use good appearance and mental outlook to shape the company's good brand image, so that our etiquette and good services can leave a good impression on customers. To effectively standardize service behavior, we must require and strive to standardize our own service behavior according to the etiquette in learning. Achieve standardization and formalization, listen to customer needs with a smile, answer customer requests patiently, face your work with a healthy attitude, and use good appearance and mental outlook to shape the company's service brand image. While providing customers with high-quality services, you should also reflect the value of your own services!