What is the function of the hotel engineering department?

Some excerpts, combined with their own understanding can be summarized.

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A, the functions of the engineering department

1. Tasks of Engineering Department

1. 1 The engineering department is the functional department to ensure the normal operation of hotel facilities. The main task of the engineering department is to comprehensively manage the hotel's facilities and equipment, ensure that the equipment and facilities are properly assembled, selected and used, or guide other departments to use them correctly, carefully maintain, scientifically overhaul and update them in time, keep the equipment in good condition, constantly tap the potential of the hotel's technical equipment and give full play to the equipment efficiency. The engineering department plays an important role in ensuring the service quality of the hotel, providing a comfortable environment for customers, improving the economic benefits of the hotel, maintaining the hardware grade of the hotel and maintaining the corporate image.

1.2 saving energy and reducing consumption is also one of the important tasks of the engineering department. The engineering department must do a good job of saving energy and reducing consumption on the premise of ensuring the comfort of the hotel, so as to lay a foundation for improving the economic benefits of the hotel.

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Third, explain the position and importance of the hotel engineering department;

Hotel services are divided into reception area and logistics area. In addition to complaining about minor repairs, installing conference equipment and providing services, the engineering department mainly works in the logistics area. Therefore, the engineering department acts as the logistics department in the hotel. Its main task is to provide good service for other departments of the hotel and ensure the normal operation of the equipment under its jurisdiction. Because all the equipment in the hotel is operated by the engineering department, at the same time, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports, audio-visual, shopping, medical care and beauty. The equipment and facilities used are more and more perfect, and the dependence on equipment is increasing. Once the equipment breaks down, the service will be affected, which is almost irreplaceable by people. Therefore, the management of the engineering department directly affects the service quality, sales price, safety and profit, work efficiency and reputation of the hotel. In a word, the management of engineering department is the foundation of hotel management, and once there is a problem with the foundation, it will threaten the whole building.

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Equipment and facilities management can not be ignored.

Hotel service quality can be roughly divided into two aspects: tangible product quality and intangible product quality. The former mainly shows the quality of equipment and facilities, decoration style, environmental characteristics and physical products, while the latter mainly shows the value embodied in service attitude, courtesy, gfd, language action, cleanliness and service operation. The two are interdependent and indispensable.

However, many managers of modern hotels attach great importance to the latter, often ignoring or not paying enough attention to the former. After a long time, the hotel's operating costs will inevitably increase relatively, and the service quality will be relatively stagnant or even weakened. Therefore, the functions of equipment and facilities in hotels are just like those of human heart. Heart is the motive force of people's activities, and equipment and facilities are the motive force of hotel operation, and also the guarantee of improving service quality, working efficiency, increasing profits and maintaining safety.