Traditional Culture Encyclopedia - Hotel accommodation - How can I complain if the hotel refuses to check in?
How can I complain if the hotel refuses to check in?
2. If it is an ordinary private enterprise, you can complain to the industrial and commercial department; Of course, if the problem is serious, you can also complain to the local administrative department;
3. Call the Consumer Association at 12358.
If there is something wrong with the hotel, you can complain to the competent department. If the food is unsanitary, you can report it to the health administrative department at the county level where the accident occurred. Safety accidents can be found in the public security department.
Legal basis: People's Republic of China (PRC) Consumer Protection Law.
Article 7 Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services.
Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.
Article 8 Consumers have the right to know the real situation of the commodities they buy or use or the services they receive.
Consumers have the right to require business operators to provide prices, places of origin, producers, uses, performance, specifications, grades, main ingredients, production dates, expiration dates, inspection certificates, instructions for use, after-sales services or the contents, specifications and expenses of services, etc. according to different conditions of goods or services.
Article 9 Consumers have the right to choose their own commodities or services.
Consumers have the right to choose their own operators to provide goods or services, choose their own varieties of goods or services, and decide whether to buy or not to buy any kind of goods or accept or not to accept any kind of services.
Consumers have the right to compare, identify and choose their own goods or services.
Article 10 Consumers have the right to fair trade.
When purchasing goods or receiving services, consumers have the right to obtain fair trading conditions such as quality assurance, reasonable price and correct measurement, and have the right to refuse the compulsory trading behavior of operators.
Article 11 Consumers who suffer personal or property damage due to purchasing or using commodities or receiving services have the right to compensation according to law.
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