Disney Hotel Reservation Refund Policy

Legal Analysis: Shanghai Disney Resort is operating normally at present, and we welcome your visit. But at the same time, in order to help tourists who want to change their travel plans, we will temporarily adjust the ticket policy at this stage, as follows: tourists who have purchased tickets for Shanghai Disneyland or other products and services on designated dates can reschedule their tickets to any date in the next six months. Visitors who cannot visit in the next six months can get a refund. Visitors who have already booked a resort hotel can reschedule the hotel to any date in the next six months (depending on the hotel room inventory). Visitors who cannot visit in the next six months can get a refund.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 40 If consumers' legitimate rights and interests are damaged when purchasing or using commodities, they may claim compensation from the sellers. If the seller's compensation is the responsibility of the producer or other seller who provided the seller with the goods, the seller has the right to recover from the producer or other seller. Consumers or other victims who suffer personal or property damage due to commodity defects may claim compensation from sellers or producers. If it is the responsibility of the producer, the seller has the right to recover from the producer after compensation. If it is the responsibility of the seller, the producer has the right to recover from the seller after compensation. When consumers receive services, their legitimate rights and interests are damaged, and they can claim compensation from the service providers.

Forty-fourth consumers who purchase goods or receive services through online trading platforms may claim compensation from sellers or service providers if their legitimate rights and interests are damaged. If the online trading platform provider cannot provide the real name, address and effective contact information of the seller or service provider, consumers may also demand compensation from the online trading platform provider; If the online trading platform provider makes a promise that is more beneficial to consumers, it shall fulfill the promise. After compensation, the online trading platform provider has the right to recover from the seller or service provider. If the provider of online trading platform knows or should know that the seller or service provider uses its platform to infringe upon the legitimate rights and interests of consumers and fails to take necessary measures, it shall bear joint liability with the seller or service provider according to law.