On the summary of housekeeping department's work

In our daily work, writing work summary has become a very common task. In fact, writing a work summary is more important to learn from your own work experience. The following are three sample essays on the work summary of housekeeping department that I share with you for your reference. You are welcome to read them.

? Model essay on the summary of housekeeping work

? Resign from the old and welcome the new; Although the old year has passed, we can't forget what specific work we have done in this year, and what imperfect and bad work we have done; What have we learned from these events? In order to create a good situation and make greater progress than * * in the new year, we should sum up the work experience of-years, draw lessons and promote the work of 20xx.

? During the extraordinary and difficult year of 20-2000, with the correct guidance and support of General Manager Zhong and the leaders of various departments of the hotel, and with the concerted efforts and hard work of all the staff of the department, the housekeeping department worked smoothly and completed the business tasks arranged by the hotel.

? First, the work is more prominent in the following three points.

? 1. Management reform:

? Since May, the management of housekeeping department has been readjusted, and the original one-time management has been divided into more detailed divisions, mainly dividing the responsibilities into individuals and dividing them into three groups: 1 group is the ward round group, which is mainly responsible for checking the reception meeting of VC room; The second group is the guest room group, which is mainly responsible for completing guest room hygiene, public health and our customer service; Group 3 is linen group, which is mainly responsible for sending and washing recycled linen and cleaning employees' work clothes;

? 2. Contract system:

? Since June, the piecework wage system has been implemented, and the way of more work and more pay has been implemented. Although some employees didn't understand the contract plan when it was first implemented, and the initial contract was affected by the 5. 12 earthquake, employees' mentality fluctuated. Under the leadership of General Manager Zhong, we have done the ideological work of the staff, made minor amendments to the contract plan, stabilized the mood of the staff and overfulfilled the task.

? 3. In the case of shortage of personnel, successfully received AA Expo.

? As a hotel service industry, staff turnover is normal. In a very tense June, 5438+ 10, we were able to successfully receive the rooms needed for the 5th AA Expo in China. Almost one person has to do the work of two people, because the rooms that are renewed every day are basically changed by others, and they must be cleaned according to the departure. In addition, for the Expo, dozens of hours of lunch break rooms are delivered before noon 12 every day, and each room has to be cleaned at least two or three times, so the time is very tight, so the rooms are almost always in a state of "grabbing rooms", and we can prepare according to the advanced level of housekeeping department.

? Although some achievements have been made in the work in the second half of the year, there are still many things to be done, which mainly include five points:

? 1. Serious brain drain:

? In 2004, we also changed four housekeeping managers. Due to the high turnover rate of senior leaders, some work and management could not be carried out in time, and the bottom staff relaxed. That the work is not in place.

? 2. Poor management thinking and business:

? As a manager, to be an excellent manager, we must keep learning, making progress, and constantly updating and creating. On the contrary, most of our domestic managers have a "smooth" management, thinking that they will know everything after a long time in this industry, and their thoughts are "rigid" and stubborn; This is also the reason for the large loss of managers; As a manager, he has no sense of responsibility. He only looks at the present and doesn't look back. Everything is booing with the employees below. Management is not innovative and opinionated. He has always maintained the management style of N years ago and has been doing the same thing.

? 3. Lack of service training for employees:

? For a long time, employees can't make up for the housekeeping department in time, just because the skills operation training and service training of the department can't be fully trained, so the service level to customers can't be improved;

? 4. Facilities and equipment can't keep up with the meeting requirements:

? The operation of our hotel is mainly based on conference teams. Most business meetings are very demanding, there are many training meetings, and some of our equipment has been used for several years. For example, the audio equipment in the 7F multi-function hall will stop talking for a long time. The old conference table is not enough; The meeting room does not have enough network ports (only one).

? 5. Lack of communication between departments:

? There is no tacit understanding and communication between departments. They often quarrel over trifles. For example, if the sales department fails to track the reception or the venue changes suddenly, disputes will arise between the parties and they will pass the buck to each other.

? Second, the work plan is as follows:

? 1. Meeting reception

? At present, the hotel has only two meeting rooms, 1 multi-function hall. According to the requirements of the standard meeting, besides strengthening the reception service training, we also need to adjust and maintain the facilities and equipment of the meeting room.

? (1) Maintain and repair the aging equipment and improve the audio equipment in the meeting room;

? ② In order to meet the requirements of large-scale meetings and training meetings, the conference tables and chairs currently used in the 3F conference room are transferred to the 7F multifunctional hall, which can not only meet the needs of large-scale meetings, but also reduce the damage of tables and chairs due to excessive movement;

? (3) Many business meetings need different meeting places and forms. For the 3F conference room, you should buy some simple meeting tables and chairs again. First of all, the venue can be moved and replaced at any time to reduce the damage of tables and chairs.

? ④ For the lighting control of the meeting room on the 3rd floor, a group switch should be added to control the lighting of a single area (different areas with different meeting forms);

? Step 2 manage

? It is planned to readjust the current management plan of the housekeeping department after the Spring Festival: divide the current management into more details, and divide the 1 group into two groups for the second time: 1 management group, which is mainly responsible for daily management, training and VC room inspection; 2 rounds, mainly responsible for customer service, house viewing and conference reception; Attendants are only responsible for room hygiene and public area hygiene;

? 3. Service and health

? Sanitary quality is the lifeline of guest rooms, and every link of the department should not be sloppy, so the service quality should be improved. At present, it takes 35 minutes at the earliest to finish all the sanitation. If the speed still can't meet the requirements in the case of rushing to the house, we will focus on training operation skills, pay attention to speed and quality, carry out technical exchange activities for floor staff, conduct assessment and evaluation at the end of each month, make the bed at the end of each month, and the department will hold a room competition.

? 4. Facilities and equipment maintenance

? This hotel has been in business for several years, and most of its equipment is out of date. In order to improve the occupancy rate of rooms, if the hotel conditions permit, the black stainless steel products in the rooms are polished, the electrical appliances are maintained, and the broken floor tiles in the bathrooms are replaced. The annual work summary of the housekeeping department and the work plan for the next year are summarized: only due to the lack of comprehensive training in skills operation and service of the department, the employees failed to make up for the shortcomings of the housekeeping department in time, and the customer service business level could not be improved.

? 5. Open source and reduce expenditure.

? Housekeeping department is the main revenue-generating department of the hotel, and it is also one of the main departments of cost expenditure. Disposable items are the main expenses. In order to reduce costs and increase income, we call on all employees to strengthen energy-saving awareness in the spirit of "starting from scratch and eliminating waste" and ask employees to:

? (1) Stop when people leave water and electricity;

? ② Only toothpaste is provided in the second room to remind customers that the toothbrush can be used twice;

? (3) recycling disposable low-value consumables used by guests, such as toothpaste and shampoo, which can be used as sanitary cleaning agents;

? Model essay on the summary of housekeeping work

? Singing and laughing all the way, all the way hard to send away the XXXX years, ushered in the hopeful XXXX years. Looking back on my three months in the hotel, I feel fresh and happy, moved and grateful. Three months, although a short time, is rewarding for me. Every day, every experience and everyone I come into contact with here are no less valuable than my ten years here. Thank you, Mr. Li, for giving me this rare learning opportunity and careful guidance. Thank you, Manager Wang, for your meticulous care. Thank you, all members of the General Department, for their cooperation in work and care in life. The specific work is summarized as follows:

I. Work aspects

? These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of the guest rooms and the gfd of the catering staff affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything. This is my progress, but also a great harvest. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. In the process of evaluation, due to the trust of General Manager Li and the help of Manager Wang, I compiled two evaluation materials. I deeply felt the lack of my language listing skills and logical thinking. First-line service is the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, turning over the bed and how to put it in order to be beautiful. Understand the preferences of experts in the process of welcoming and seeing off, and feedback information in time in order to provide better service. At the end of the evaluation work, it happened that the meeting between supply and demand of college students in the three northeastern provinces was held in XX, which was the most important thing for our graduates. I've been ready for a long time, but the floor attendant is really busy. I was very moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also a hotel employee, so I didn't attend the job fair. I'm not saying how great I am. But I was moved by such a United, dedicated and pragmatic group. Dedication is selfless, so warmth and passion are fiery, so they shine. This is the wealth and growth capital of the enterprise!

Second, learning experience.

? International hotels, as operating places under public institutions, have their unique advantages, and they have become the best in the same industry in terms of management system and development scale. The overall quality of employees has also been affected in the specific atmosphere of the university. Leaders can be far-sighted, consider the interests of employees while exploring external markets, and have the concept of knowing the overall situation and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day,

? However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics.

? How much enthusiasm, how much complacency, how much youth and frivolity, how much laughter and laughter have all ended in yesterday's diary, but next year will start from today, and new goals and challenges will be improved. In the new year, we should continue to work hard, report hard, study hard and sum up hard. Finally, I wish our hotel galloping in the clear sky and all managers.

? Model essay on the summary of housekeeping work

? The most important work of hotel rooms this year is the early decoration. Since receiving the notice to go to work, in order to make the new house put into use one day earlier, we have overcome many difficulties and carried forward the spirit of not being afraid of hardship and fatigue. On the basis of my own work, I worked overtime every day and fought continuously, and completed the indoor and outdoor sanitation work in the early, middle and late stages of cleaning, placing and decoration of new and old furniture in a short time, ensuring the decoration and timely rental of the room. The following is a summary of my personal work.

? First, strive to improve the quality of customer service

? In order to reflect the professional quality of the staff engaged in room service, in view of my unfamiliarity, irregularities and phenomena in the service terms of each post, I learned the service terms of this post among my colleagues and in the training of the hotel room manager, kept the essence, removed the vulgarity, and then absorbed them for my use as a language guide for my communication with guests. Since I standardized the implementation of the terms of service, my communication with customers has been greatly improved. Therefore, in any period of work, it is important to stick to good things and learn new things by reviewing old things. I will study and apply them harder.

? Second, strive to do a good job of reception at the front desk

? The work at the front desk needs a lot of information. Although I haven't worked at the front desk for a long time, I have done my own research and collected a lot of information, trying to expand my knowledge in order to provide better service to the guests. Although the working hours at the front desk are not long, I have worked hard and learned a lot of knowledge that can also be used in room service at ordinary times, which can be said to have benefited a lot. In order to effectively improve the qualified rate of guest room quality, that is, through the self-inspection by the hygienist and the re-inspection by the foreman, we strive to minimize omissions, and also increase the "three-dimensional" requirements of bedding and quilt with angle, brightness of furniture and speed of working process. Make the guest room work orderly and quickly, and ensure the quality completion.

? Third, effectively improve my practical level.

? In order to do a good job in room hygiene and service, I study floor service with floor staff, and learn and practice the skills of cleaning rooms and making rounds. Through study, I learned two parts and four steps of room cleaning procedure. If the procedure is reversed, it will lead to repeated work and delay time. I found that my operation was very irregular and unscientific. In view of the existing problems, I asked the foreman and other staff about the results of skills, methods and requirements, analyzed the existing problems, compared my operation results, and corrected my bad operation habits. Some achievements have been made, such as improving the sanitary quality of rooms, reducing the overtime phenomenon of rounds and eliminating the errors of rounds.