Hotel refund standard

Hotel refund standard, according to the new regulations, if the user changes the itinerary and cancels the hotel order before 18 on the day of travel, only 10% of the room fee will be deducted. After booking, cancel the reservation five days before check-in, and no charge will be charged; Cancel the reservation three days before check-in, and only charge 10%; If you cancel your reservation two days before check-in, you will be charged a 20% charge. If you cancel your reservation on the day of check-in, you will be charged a 30% charge.

Hotel refund rules

After booking a hotel, it is obviously unfair and unreasonable for consumers. For consumers, there must be something wrong with booking a hotel, and there is nothing to do if they can't finish eating. They deliberately booked and then canceled the hotel, teasing the hotel. Some of them may have to change their itinerary after booking, or they may not be able to stay in hotels in other emergencies.

Therefore, the hotel should allow consumers to cancel the reservation, but if the hotel allows consumers to cancel the reservation without charging any cancellation fee, it is extremely unfair to the hotel, because after a customer has booked the room, it is difficult for others to book it again. If the customer suddenly cancels the reservation before check-in, it may lead to no one staying in the room that day, which is a loss for the hotel.

Under normal circumstances, consumers must pay a certain deposit when booking a room, and some even require the full amount. After booking a hotel, it is not allowed to cancel the reservation or charge a high cancellation fee. It is suspected of unilaterally formulating overlord clauses and standard contracts, taking advantage of the dominant position of operators and infringing on consumers' fair trading rights, which is an infringement on consumers' rights and interests.

The cancellation fee for booking a room is similar to the nature of liquidated damages. It is the behavior of both consumers and hotels to book rooms. If consumers can't check in for their own reasons and ask for a refund, it is a breach of contract, causing certain losses to the hotel, and they should bear certain liabilities for breach of contract, but the amount of compensation for losses should be reasonable.