What is the assessment standard of hotel lobby manager?

Anyone who works in the lobby needs to have good adaptability, language skills and interpersonal skills. The main responsibilities of the lobby manager are as follows: receiving and seeing off guests, checking the reception of important guests, handling guest complaints and writing important complaints into the file. Be familiar with the characteristics of guests, take the initiative to solicit their opinions, and actively coordinate the relationship between hotels and guests. Help guests make reservations, be responsible for the implementation of reservations and notify relevant departments, and manage reservation materials well. Assist hotel leaders and relevant functional departments to deal with all kinds of emergencies in the hotel. Responsible for signing, keeping, finding and claiming the items left by guests. Assist the cashier at the front desk to deal with the guest's accounts and deal with the guest's claim for damage to hotel property. Instruct employees to operate according to the standard, serve politely, and check the work of front office employees. Coordinate the relationship between departments.