Hotel accommodation is bitten by insects, which department should I complain to?

When you travel on business or in other places, you definitely need to stay in a hotel. When choosing a hotel, you need to pay attention to the safety and hygiene of the hotel. If you are bitten by a bug because of the sanitary environment of the hotel, you can complain. Then, which department should I complain to if the hotel is bitten by insects? Let's take a closer look.

1. Which department should I complain about insect bites on hotel accommodation?

It is suggested that you can complain to the hotel customer service department or to the health department.

2. Does the hotel need compensation for transferring the reserved house to others?

The hotel should not only compensate for the loss, but also pay a deposit in double indemnity.

Article 44 of the Law on the Protection of Consumers' Rights and Interests stipulates: "If a business operator provides goods or services, causing damage to consumers' property, it shall bear civil liability for repairing, redoing, replacing, returning goods, making up the quantity of goods, returning the payment for goods and services or compensating for losses according to the requirements of consumers. "

Article 577 of the Civil Code also points out: "If a party fails to perform its contractual obligations or fails to perform its contractual obligations, it shall be liable for breach of contract such as continuing to perform, taking remedial measures or compensating for losses."

3. What are the solutions to the infringement of consumer rights?

1. negotiate with the operator. That is, consumers and business operators exchange opinions and settle disputes through consultation on the basis of equality and voluntariness.

2. Ask the consumer association for mediation. Consumers' Association is a mass organization dedicated to protecting consumers' interests. When consumers' interests are infringed, they have the responsibility to protect, accept consumers' complaints and investigate them. Mediation is an important function. Mediation must adhere to the principles of voluntariness and legality. The mediation process of consumers' association is: firstly, collect consumers' complaints; Second, consumer associations require operators to handle and reply; The third is to organize mediation.

3. Complain to the relevant administrative department. After a dispute between a consumer and an operator, if it cannot be resolved through consultation with the operator, they can directly appeal to the relevant administrative department, which is efficient, fast and powerful. The administrative organs that protect consumers mainly include: industry and commerce, price, technical supervision, commodity inspection, medicine, health and food supervision.

4. Submit to an arbitration institution for arbitration. Consumers and business operators reach an arbitration agreement on the settlement of disputes and submit them to the relevant arbitration institutions for adjudication.

5. Bring a lawsuit to the people's court. Bringing a lawsuit to the court is a judicial means to solve consumer disputes.

The above is a detailed introduction about which department complained that hotel accommodation was bitten by insects. You can complain to the health department that the hotel accommodation was bitten by insects, and you can ask the hotel to make relevant compensation according to law. The health department will also order the hotel to carry out rectification.