Traditional Culture Encyclopedia - Hotel accommodation - What does the clerk in the hotel room service center mainly do? Urgent! Urgent!

What does the clerk in the hotel room service center mainly do? Urgent! Urgent!

I don't know whether the work of the clerk in your hotel room is consistent with that of the staff in the room service center (room center). The job assignment varies from hotel to hotel, mainly depending on the arrangement of your hotel. What the general room service center staff need to do is: 1. Always pay attention to the room status, and make a good record of the check-in or check-out information reported by the front desk. If there is a room status display board or a room status display in the computer, it is necessary to make timely changes to the room status to avoid mistakes, especially the omission of registration, which will make the front desk repeat the room arrangement.

2. Do a good job in the registration and distribution of room drinking consumption.

3. Do a good job in distributing consumables in guest rooms and making reports.

4. Make daily and monthly statements of guest rooms.

5. As a guest room transaction processing and transit center, the room service center should handle some requirements put forward by guests and arrange personnel to complete these requirements in time.

6. Do a good job in distributing and registering linen.

7. The arrangement of the room cleaner to clean the room.

These are just some of the daily work of the staff in the guest room center. Anyway, they are locked and broken, and the work of clerks may be relatively easy.

in addition, I think the clerk should also cooperate with the manager to sort out and distribute the training materials and do a good job in statistical analysis of the report data; According to the information provided by the foreman, do a good job in evaluating and scoring the room attendants; Making departmental payroll and so on. Again, the nature and situation of each hotel are different, so we can't generalize, it depends on the specific situation.

the above is for your reference and I hope it will help you.

In addition, a regular hotel should have job responsibilities for each post. You just have to do as required by the job responsibilities. For a person who has never been exposed to hotel work, the hotel is a completely unfamiliar environment, and there must be a familiar process, so you can't hurry. After you know something about the hotel environment and the working conditions of each post, you will be comfortable in your work. I wish you success first!