The specific content of hotel management,

The specific content of hotel management

1. Complete or exceed the business indicators and expense indicators issued by the company.

2. Complete all tasks assigned by the company on time and report regularly.

3. Be responsible for the specific operation and sales planning of the hotel and guide the implementation.

4. Be responsible for the public relations activities of the hotel and summarize all kinds of information of customers; Responsible for after-sales service with customers.

5. Be responsible for controlling contracted customers according to relevant regulations.

6. Be responsible for the business investigation of competitors.

7. Be responsible for the establishment of posts, personnel quota, personnel quota and salary in this hotel, and examine and approve employee attendance and salary distribution.

8, responsible for the ideological education of employees.

9. Be responsible for the training, supervision, evaluation and promotion of all hotel employees. 10. Responsible for assigning subordinates' job responsibilities, work procedures and work standards.

10, responsible for formulating relevant management systems and detailed rules for rewards and punishments.

1 1, responsible for handling major emergencies and accepting and handling complaints from important guests.

12. Understand and master the product information of the front office and the back kitchen on that day.

13, responsible for guiding the creation of catering environment.

14, responsible for planning, on-site supervision and inspection of large or important customers.

15, responsible for the division of health areas, the formulation of health standards and the assessment of reward and punishment standards.

16. Manage hotel facilities and equipment according to the unified regulations of the company.