How to write the weekly summary of the restaurant foreman?

How to write the weekly summary of the restaurant foreman? Summary is a comprehensive and systematic examination, evaluation, analysis and research of the situation over a period of time, and an analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done. Summary and plan are complementary and should be based on the plan. Planning is always based on personal experience.

The summary must have an overview and a description of the situation, some simple and some detailed. This part mainly analyzes the subjective and objective conditions, favorable and unfavorable conditions, working environment and foundation.

Achievements and shortcomings. This is the center of summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they show, what nature they are, and how they come from, we must make it clear.

Lessons learned. Once you do something, there will always be experience and lessons. In order to facilitate the future work, it is necessary to analyze, study, summarize and concentrate the experience and lessons of the past work, and rise to the theoretical level to understand.

Future plans. According to the tasks and requirements of future work, draw lessons from previous experience, make clear the direction of efforts, and put forward improvement measures.

The foreman spent a week summarizing how to write about the importance of service and management.

There is no model essay.

The following is for reference,

Mainly write down the main work content, how to work hard and the achievements, and finally put forward some rationalization suggestions or new efforts. . . . . . .

Work summary is to let the superior know what contribution you have made and reflect the value of your work.

So you have to write a few points:

1, your understanding of the position and work 2, what did you do specifically?

3. How did you work hard and what things did you solve with your brain? Even if it's nothing, write something difficult. How did you solve it through hard work?

4. What abilities or knowledge do you need to improve in your future work?

5. The superior likes people who take the initiative to work. You should make all the preparations in your work, that is, the preparations in advance are as follows for your reference:

Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done.

Basic requirements of summary

1. Summary must have an overview and a description of the situation, some simple and some detailed.

2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they are manifested in and how they are produced should be clearly written.

3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons to form theoretical knowledge.

Summarize the precautions:

1. We must seek truth from facts, the achievements are basically not exaggerated, and the shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.

2. Clear organization. This sentence is fluent and easy to understand.

3. Be detailed and appropriate. There are important things and minor things, so when you write, you should highlight the key points. The problems in the summary should be divided into primary and secondary, detailed.

Basic format of summary:

1, title

2. Text

Introduction: overview, overall evaluation; Summarize the full text.

Subject: analyze the shortcomings of achievements and sum up experiences and lessons.

Conclusion: Analyze the problem and make clear the direction.

Step 3 sign

Signature and date.

The front desk foreman worked for a week and summarized how to write and how to do it. Is there a problem? What's the week's work like, how do you feel about yourself, what do you think of the unit, and what to do in the future. You write it. If you have anything, you can easily get three or four hundred words.

How does an intern foreman write a personal summary in a restaurant? First, an overview of the internship and the completion of the internship objectives

Second, internship attitude, internship discipline, etc.

III. Problems and Direction of Efforts

How to write the annual work summary of the restaurant foreman? :blog. 163。 /zbj 20 10 @ 126/blog/static/3734 1 132200822953449328/

You can learn from it. This is a summary of other people's restaurant work, which is quite good and detailed.

Discount ktv foreman's weekly summary first summarizes what tasks have been completed this week, such as etiquette and courtesy training for waiters and business skills training. Then summarize the problems found in the work, conduct self-review and ensure improvement. Finally, arrange the work schedule for next week. This kind of person is the boss's favorite.

How to write the head waiter's year-end summary? Summarize the work of last year, then think about how to carry out the work next year, think about what you have done, and just write it out.

The room foreman will teach you a trick in a week, and you can summarize it one by one according to your foreman's job responsibilities. Just a few outstanding events this month.

Restaurant manager Zhou summed up the importance of how to write about promotion, service and management.

There is no model essay.

The following is for reference,

Mainly write down the main work content, how to work hard and the achievements, and finally put forward some rationalization suggestions or new efforts. . . . . . .

Work summary is to let the superior know what contribution you have made and reflect the value of your work.

So you have to write a few points:

1, your understanding of the position and work 2, what did you do specifically?

3. How did you work hard and what things did you solve with your brain? Even if it's nothing, write something difficult. How did you solve it through hard work?

4. What abilities or knowledge do you need to improve in your future work?

5. The superior likes people who take the initiative to work. You should make all the preparations in your work, that is, the preparations in advance are as follows for your reference:

Summary is a comprehensive and systematic overall evaluation and analysis of the situation over a period of time, and analysis of achievements, shortcomings and experiences. Summary is a kind of applied writing, which is a rational thinking about the work that has been done.

Basic requirements of summary

1. Summary must have an overview and a description of the situation, some simple and some detailed.

2. Achievements and shortcomings. This is the main content of the summary. The purpose of summing up is to affirm the achievements and find out the shortcomings. What are the achievements, how big, how to use them and how to achieve them; How many shortcomings there are, what aspects they are manifested in and how they are produced should be clearly written.

3. Lessons learned. In order to facilitate the future work, we must analyze, study and summarize the previous work experience and lessons to form theoretical knowledge.

Summarize the precautions:

1. We must seek truth from facts, the achievements are basically not exaggerated, and the shortcomings are basically not narrowed. This is the basis of analysis and learning lessons.

2. Clear organization. This sentence is fluent and easy to understand.

3. Be detailed and appropriate. There are important things and minor things, so when you write, you should highlight the key points. The problems in the summary should be divided into primary and secondary, detailed.

Basic format of summary:

1, title

2. Text

Introduction: overview, overall evaluation; Summarize the full text.

Subject: analyze the shortcomings of achievements and sum up experiences and lessons.

Conclusion: Analyze the problem and make clear the direction.

Step 3 sign

Signature and date.

2005 was a year of fierce competition and fruitful results. With the careful guidance of the hotel leaders and the concerted efforts of all the staff in the guest room, Qi Xin, the housekeeping department overcame the personnel changes related to the hotel, the transformation of the lunch box on the fifth floor of the hotel into a guest room, the transformation of the shower room in the guest room, the serious brain drain, the repeated inspection by the relevant authorities, the installation of the digital TV set-top box, and numerous engineering maintenance projects, so that all the work could be carried out smoothly in a planned way and the guest room was guaranteed. Combined with the department's working policy of "starting from high requirements, starting from details and strict management", the work of housekeeping department in the past year is summarized and reported as follows:

First, the operation:

In 2005, the total business volume of guest rooms was14200717.19 yuan (including total house income 1405438+07074.00 yuan, and miscellaneous amount of guest rooms 18643.438+09 yuan). The average monthly turnover is1183393.10 yuan (in which the average monthly housing income is 1 168089.50 yuan, and the monthly housing miscellaneous amount is 15303.60 yuan), and the total housing supply reaches 45750 sets.

According to the above data, combined with the annual analysis, the guest room index has increased compared with 2004, but there is still a certain gap from the hotel's operating index (monthly1200,000), which is mainly affected by the first quarter and September, but basically maintains an upward trend. Under the direction of hotel leaders, the room income is based on the principle of "high capacity", "no vacancy" and "keep every guest", except for a few months.

Meeting reception: There are only two meeting rooms in the hotel, and the multifunctional hall on the fourth floor is called "multifunctional meeting room", but it can't meet the needs of many business meetings and training conference guests in essence. First, guests have limited access to the Internet and can only provide one port. In this way, the guests have to bring their own corresponding equipment, which has caused some trouble to the guests. It is suggested to buy a set of related equipment, keep it in the computer room, and register and collect it temporarily when the room meeting is needed. Second, the meeting whiteboard is of poor quality and difficult to save. I changed it several times a year, and there were many training sessions in the hotel. Training meeting, the guest is not easy to use, not easy to shake, and the handwriting written by others is not good-looking. It is suggested to buy an electronic whiteboard, which avoids the replacement cost of ordinary whiteboard and the cost of whiteboard pen. Third, the area is limited, and it is not convenient to put what guests want. Meetings with a large number of people are not available, and meetings with a small number of people are too expensive. It is suggested that the hotel let the sales department make flexible pricing according to the number of guests, meeting content and meeting expenses. Fourth, there is no place for guests to rest. There is only one bathroom near the conference room, which is shared by men and women. /kloc-The executive meeting room on the 0/5th floor can only accommodate 20 people, so it is a small meeting room. Its disadvantages are: first, there is no customized table cover, such as 10 table cover for meeting and 20 tables for meeting, and the tables are patchy, so one more table cover can be customized to facilitate the meeting of fewer people; Second, there is no audio equipment.

The problem of drinks: the cost of a single drink is higher than that of a hotel of the same grade in Shenzhen, and the customer's consumption psychology and hobbies are not fully grasped to purchase drinks and make them into rooms. In the third quarter of 2005, we investigated the drinks in individual hotel rooms in Shenzhen and made corresponding adjustments. We cancelled pistachios and replaced soda with Wang Laoji, which achieved a little success, and maintained a monthly miscellaneous income of about 30,000 rooms in the last two quarters.

Second, the quality of service and health:

In 2005, the service quality remained relatively stable, and July and August were the periods when the customer service complaint rate was high. The main reason is that the housing rate is the highest in this period, the employee turnover is serious, the new employees can not integrate with other employees as soon as possible after entering the department, and there is a lack of team consciousness and the correct guidance of grassroots managers. Based on these factors, the department has carried out a series of internal rectification. First of all, we should start with the mentality of the old employees, do more ideological education, make the old employees more deeply aware of their role in hotels and departments, and make the old employees realize that hotels and departments attach importance to themselves, so as to achieve the goal of bringing new things with the old. In addition, in the constant combing of complaints, we found another factor of the problem, which lies in the over-service of department employees and the lack of family services. Either make the guests bored, or make them unable to appreciate the hotel's attention to the guests. After going to two extremes, without making guests feel at home, the department launched a series of interesting departmental and team training, coupled with the personal experience of managers, to avoid the deterioration of this phenomenon in the later period and get better.

Hygienic quality is the lifeline of guest rooms, and no part of the department can be sloppy. As always, the guest room adheres to the purpose of "employee self-inspection, minister inspection and manager spot check" and is constantly improved under the constant guidance of hotel leaders. Generally speaking, the occupancy rate and renewal rate of rooms in this hotel are relatively high. In this case, the room renewal is earlier every day, and the guests check in earlier every day. In order to provide rental rooms to the front desk in time, the rooms have been in a state of "grabbing rooms" almost all the time, and the rooms have been short of manpower for some time. Even with these objective factors, the department is still under the tolerance and trust of hotel leaders. The corresponding adjustment was made in time. The original situation of all fixed floors of the health class was changed to a single fixed floor, and the floors were changed by special personnel, and three people went to work to make up for the vacant posts in special time periods. The rest were arranged flexibly, which further improved the spirit of unity and cooperation, achieved on-call help and mutual assistance, and kept the lifeline of the guest room.

Third, supporting facilities and equipment:

In order to improve the occupancy rate of guest rooms, the hotel issued relevant work arrangements for 2005 at the end of 2004, one of which is to take 2005 as a year to improve guest room facilities and equipment. During this year, the hotel and various departments focused on this work, increased the collection of guests' opinions, strengthened communication with peers, paid more attention to employees' suggestions, and made corresponding rectification when hotel conditions allowed. The rectification project is roughly as follows: 15 rooms from the seventh floor to the sixth floor were put into use in the early stage, and the shower curtain was cancelled, and the movable glass door was replaced to facilitate the guests to take a shower and prevent the bar from splashing water; The lunch box on the fifth floor has been transformed into a new guest room. The main features are that the glass doors in the bar room and shower room are double open, the room is powered on quickly, and the carpet is new. In addition, the renovated triple-room and triple-room suites can meet the special needs of individual travelers and have been well received by guests many times after being put into use. 3. The linen basket is added, although it is not completely equipped, but it greatly prolongs the service life of linen, reduces the washing cost and strengthens environmental protection; 4. The shower room uses mildew-proof glass glue and white cement, which reduces the phenomenon of black and yellow glass glue in the past and improves the aesthetics of the room; 5. According to the TV viewing situation in Shenzhen, give priority to the installation of digital TV in guest rooms to realize the integrated operation of digital TV and VOD, so that guests can watch more favorite programs in the room; 6. Give at least three kinds of seasonal fresh fruits (the cost is less than 30.00 yuan) to the guests who have stayed in the hotel for more than ten days, and print a thank-you letter to thank the guests for their trust and support, ensure the steady increase of room occupancy rate, and collect more guests' opinions, so as to facilitate the effective rectification of hotels and departments; 7. Borrow a washing machine from New World Hotel, clean the guest room carpet regularly, and strengthen the maintenance of the guest room carpet.

Fourth, training:

In 2005, the department issued and updated relevant rules and regulations, management manuals, training manuals, fire files, health files, emergency plans and energy-saving plans. , and has formulated relevant hard and clear regulations on the standards of employees' work efficiency and quality, such as: rounds time, customer service time, workload, hygiene standards, cleaning time, cleaning standards, etc. , and also sorted out many cases for historical complaints from guests. Constantly train employees in theory, and organize corresponding skill competitions through the surplus funds of departmental activities spontaneously organized by the department every month, so as to reward employees with solid basic skills in skill competitions, so as to retain more outstanding employees and encourage all employees to strive to be the backbone of the department. However, in order not to affect the rest of employees, the department training has formulated corresponding measures. During the training period, the training shall last no more than two days per week and no more than two hours each time, so as to ensure the normal rest of employees and not affect their mood.

Verb (abbreviation for verb) Material management and cost control:

In 2005, there were many shortcomings in material management and cost control in this department. It is worth mentioning that there were three shortages in this department during this period, which affected the sales of rooms.

According to the actual situation of hotels and departments, there is no fixed, easy-to-manage warehouse with enough storage space, which often leads to a lot of materials in the department having no place to store. In addition, the replacement of warehouse personnel in the competent department makes the new employees have a weak sense of responsibility and poor material control ability, which leads to repeated shortages of materials. In view of this situation, the department implemented the ministerial management responsibility system, and divided the warehouse into a ministerial management, which was constantly checked by the manager and avoided in the follow-up work.

VI. Personnel:

Department employees come from all corners of the country, and 2/3 are interns, generally younger. In order to strengthen the cohesion of employees and prevent them from homesick, the department basically insists on organizing activities once a month or every quarter to make employees feel the warmth of home.

Seven, engineering:

Engineering maintenance project is one of the key work of the guest room. The high occupancy rate of guest rooms makes the progress of engineering maintenance slow. Often, old projects have not been dealt with more than half, and new projects are emerging one after another. Under the attention of hotel leaders, the guest room and the project held coordination meetings for many times to ensure that the engineering maintenance project was handled in a planned, reasonable and timely manner. The relevant system of engineering maintenance has also been formulated within the department. Do a good job in the daily inspection of engineering maintenance projects by ministers and employees, report the statistics of engineering maintenance projects to the general manager every half month and pass them on to the engineering department, and the manager will arrange the key projects of engineering maintenance in a planned way. Employees can report themselves for self-inspection, and the minister will check and urge them in time.

In view of the problems existing in the guest room, the following work plan is formulated:

First, strengthen communication and coordination with the front office, public relations marketing and engineering, do a good job in maintaining and cleaning the planned control room, ensure the timeliness of room rental, go to hotels of the same grade in Shenzhen more often, constantly learn from the experience of peers, effectively rectify the department, keep the room rental rate at around 90%, increase the monthly income to more than 6,543,800+0.2 million, and complete the business indicators issued by the hotel.

Second, in view of the phenomenon of many permanent guests in the hotel, it is suggested that all departments collect the opinions of the guests, formulate a series of "permanent guest cards" in the front office, register the relevant information of the guests, improve the personalized and characteristic service, leave a deep and beautiful impression on the guests, and use the publicity and word-of-mouth effect of the guests to increase the reputation of the hotel.

Third, increase the face-to-face communication and coordination between employees in this department and employees in other departments, and hold more coordination meetings, presided over by department heads and attended by all employees in the department, so that employees can communicate more and think from other's perspective to ensure the normal operation of related work in the department.

Four, according to the department's work policy, constantly improve and update the department's management system, can achieve clear responsibility to people, rewards and punishments in place, be clear, clear, reasonable, rigorous and operable, so that all employees can actively and consciously abide by it.

5. Strengthen regular coordination with the engineering department, and deal with the engineering problems existing in the guest rooms one by one, such as painting project, maintenance project of Zhao Kai Company, deformation project of moldy and decayed wooden boards, water seepage project, broken mirror glass project, overall decoration project, blackening and yellowing project of glass glue, cracking of door frames, slow supply of hot water, etc.

6. The reject rate of linen is increasing gradually. Coordinate with the washing company to formulate relevant measures to improve the washing quality, strengthen the ideological and moral education and operational skills training of employees, reduce the scrap rate, and contact the washing company or relevant units in time to modify and use. A detailed list of compensation for scrapped linen in guest rooms in 2005 is attached. It is suggested that the spare linen needed by the hotel should be purchased in March to avoid the shortage of linen and the inability to rent a room in time.

Seven, strengthen the investigation of peer room wine equipment, timely corresponding rectification, take the initiative to solicit the opinions of the guests, ask the guests what kind of hotel they like to stay in, seek sales business, and strive to increase the miscellaneous income of rooms to about 40 thousand per month.

Eight, continue to solicit the opinions of guests, employees and peers, put forward a reasonable plan, and report it to the hotel leaders for approval to improve the room products. Such as: anti-theft buckle, shower goods rack, service guide, guest compensation price list and so on.

Nine, change the business guide and Chinese and English yellow pages in the guest room to ensure that guests can browse and find accurate information in the room.

Ten, for the management of employees, we should adopt the preaching method of combining rigidity with softness, improve affinity, narrow the distance with employees, organize more departmental activities and corresponding skill competitions, cultivate more departmental backbone forces, and improve employees' loyalty to the hotel.

Eleven, in view of the aging of some tools and guest service facilities in guest rooms, communicate with suppliers, strengthen maintenance, and arrange special maintenance work regularly and systematically.

Twelve, pay attention to the training of grass-roots management personnel in the department, teach more work experience, ensure the unity of thinking in the department, and strive to achieve one move in place.

Thirteen, formulate a regular and planned procurement system, put an end to waste and backlog in material management, and ensure the quality of purchased materials. Implement the team management system, follow the working principles of "who is on duty, who is responsible" and "who manages, who is responsible", standardize and refine the room rate, prevent waste in various ways, cooperate with the hotel to truly realize "paperless" office, and train departmental employees to use departmental computers reasonably for various operations.

Fourteen, constantly enrich themselves, improve the comprehensive ability, increase the training of department employees, ensure the quality and hygiene of room service, make the overall level of rooms go up a step, strengthen rotation training, cultivate the generalist of the department, and avoid the loss of employees affecting the normal operation of the department.

15. Indoor plants should be inspected once a week and replaced once every half month to ensure the freshness, brightness and integrity of indoor plants and improve the indoor aesthetics.

Sixteen, strengthen communication and coordination with PA, and increase the maintenance of guest room carpets and floors. Because the PA machine is too big, many dead corners of the floor can't be handled, and the manual treatment effect of the guest room is not good. It is recommended that the hotel buy a small hand-held grinder to facilitate the maintenance of the guest room floor.

Seventeen, based on the hotel power outages, typhoons, rainstorms and other phenomena in 2005, strengthen the theoretical and practical training of relevant emergency plans to avoid accidents in emergencies.

In 2006, there is a long way to go, opportunities and difficulties coexist, and the gap between goals and reality requires us to face and meet challenges. Here, I will seriously follow the instructions of the hotel leaders and call on all the staff of the department to unite and work hard to make the guest room work by taking it to the next level.