What exactly do the sales staff in the reservation department of five-star hotels (such as Sheraton and Shangri-La) do? Can anyone answer? Thank you.

I haven't heard of a reservation department for so many years! ! ! Book directly through the front desk! ! The sales department has it! Ordinary employees just answer the phone, sit down and pay a return visit to the guests, introduce new offers, etc., keep the repeat occupancy rate of 20% every year, get in touch with the travel agency, receive the guests who have booked through you, and buy moon cakes during the Chinese New Year! Almost! ! You can ask me if you don't know anything about hotels! !