English words about hotel front lobby

Please use it for reference Walk-in - a guest who enters the hotel and asks to check in without making a reservation. Rented room (Occupied)——A guest is currently occupying this room. Complimentary - the guest room is rented, but the guest does not need to pay rent. Stayover - the guest will not leave the hotel today and will stay at least one night. Cleaning room (On-change) - The guest has left the hotel, but the room is not yet cleaned and available for rent. Do not disturb - Guests request not to disturb. Sleep-out - the guest has occupied the room but not used it. Skipper room - the guest has left the hotel without making any arrangements for checkout. Vacant room (Sleeper) - The guest has checked out and left the hotel, but the front office staff did not change the room status in time. Vacant and ready - the rooms have been cleaned and inspected and can be rented to guests. Out-of-order - A guest room that is not available to guests. A guest room may be out-of-order for many reasons, including the need for maintenance, redecoration, and thorough cleaning. Double-locked room (Lock-out) - the guest room is locked and the guest cannot enter. The guest needs to clarify some issues with the hotel management before the room can be rented again. Checked out room for rent (D NCO did not checkout) - the guest has made arrangements for checkout (so it is not an unchecked room) but did not notify the front office before leaving the hotel. Due-out room - the guest will check out the next day. Check-out - the guest has checked out, returned the key, and left the hotel. Late check-out - the guest requests to check out after the hotel's specified check-out time and is granted permission. Single room (Single) - a room for one person. There may be one bed or more than one bed. Double room (Double) - a room for two people. There may be one bed or more than one bed. Triple room (Triple) - a room for three people. There may be two beds or more than two beds. Quad - a room for four people. There may be two beds or more than two beds. Queen ---- There is a queen size bed in the room, which can accommodate one or more people. King size bed (King) - There is a king size double bed (King size bed) in the room, which can accommodate one or more people. Twin room (Twin) - There are two beds of the same size in the room. Can accommodate one person or more than one person. Double-double room - there are two double beds in the room. Can accommodate one person or more than one person. Sofa bed room (Studio) - There is a sofa bed in the room - the couch can be used as a bed. There may also be a bed in the room. Mini-suite or junior suite - a single room with a living area in addition to the bed. In some hotels, the bedroom and living room are not in the same room. Suite - a living room with one or more bedrooms. Connecting room: In addition to separate rooms, the rooms are connected by doors. Guests can reach another room without going through the outer corridor. Adjoining room - There is an open wall between the guest rooms, but there is no connecting door. Adjacent room - guest rooms are very close to each other, or may be separated by a corridor.

Back of the house - refers to certain departments in the hotel whose employees do not have direct contact with guests, such as engineering, finance and human resources. Clef d’Or—International Association of Hall Service Supervisors. To obtain the title of Hall Service Supervisor, you must apply to become a member of the International Clef d’Or Association. Compressed work schedule - a scheduling method that is different from the 8-hour day, in which employees complete the original work hours of the week in less than 5 working days. Essential functions - a term used by the American Association with Disabilities. According to the EEOC, the essential functions of a position are those that the holder can perform independently or with the use of reasonable accommodations. Flextime - Flexible working time arrangement, employees can arrange their own starting and ending time. Front of the house - functional departments in a hotel where employees have frequent contact with guests, such as the catering department and the front office. Job description - a description of the main responsibilities of a certain position, the relationship between superiors and subordinates, corresponding responsibilities, working conditions, and the equipment and materials that must be used. Job sharing - a job in a full-time position that is properly arranged and shared by two or more part-time employees. Job specification - a description of the personal qualifications, skills and qualities necessary to complete the responsibilities of a position. Mission statement - A document that sets out a hotel's unique goals and objectives that differentiate it from other hotels. The mission statement expresses the philosophy followed by the hotel, the meaning and direction of the hotel's activities, and the interests of guests, managers, and employees. Organization chat - Use a chart to display the relationship between positions within an organization, their respective positions, areas of responsibility and scope of authority in the organization. Reasonable accommodation - a term used by the American Association with Disabilities. An unusual approach to bringing qualified but disabled people to work. This change can be made gradually and does not need to be enforced by the employer. Revenue center (revenue center) - refers to the departments where the hotel sells products and services to guests and directly obtains operating income, such as the front office, various business points of the catering department, in-room dining and retail points, etc., which are the main revenue of the hotel. center. Strategy—the method a department develops to achieve its planned goals. Support center - a department within a hotel that does not directly generate operating income, but provides support to revenue-generating departments, including the housekeeping department, finance department, engineering maintenance department and human resources department. Tactics - the daily operational steps developed to implement the strategy. Walk-in - a guest who enters the hotel and asks to check in without making a reservation. Call accounting system (CAS) - a device connected to the hotel telephone system that can correctly bill and transmit charges based on the phone number dialed from the guest room. Guest cycle—a term used to describe a hotel's business process, characterized by face-to-face contact and transactions between guests and employees. Guest filio - A form (paper or electronic form) that records the transactions of a person or a room. Guest history file - A guest history file that summarizes information about the hotel and past guests. Hotel credit limit (house’limit)—a credit limit set by the hotel.

Information list - an alphabetical index of guests used to route phone calls, deliver emails, leave messages, and answer visitor inquiries. Late charge - a transaction that should be recorded in the guest account, but this record is not entered into the front office accounting system until the guest leaves the hotel. Hotel computer management system (property management system PMS) - a combination of computer software modules used to support various front- and back-office operations and management activities of the hotel. Registration card - a printed form used to record check-in information. Reservation card - an electronic file that records the guest's relevant information, such as arrival date, required room type, prepaid deposit, number of guests, etc. Reservation file - a summary file of reservation records. Payment voucher (voucher) - a document that records detailed transaction content to be logged into the electronic bill; used to transmit transaction information when the business point is not connected to the front office system. Advance deposit guaranteed reservation - a guaranteed reservation method that requires guests to pay a specified amount of money to the hotel before arrival. Affiliate reservation network----

Please adopt it, thank you!