Responsibilities of the manager of hotel housekeeping department

Responsibilities of Hotel Housekeeping Manager (generally 6 articles)

In today's society, there are more and more occasions for people to apply job responsibilities, including the scope of work, the responsibility to achieve work goals, the working environment, job qualifications and the relationship between various jobs. How to formulate job responsibilities is appropriate? The following is the job responsibilities of the manager of the hotel housekeeping department (6 general remarks) that I sorted out for you, hoping to help you.

Responsibilities of Hotel Housekeeping Manager 1 1. Be fully responsible for the management of the housekeeping department, be responsible to the general manager, appoint the foreman, allocate the staff of the department, exercise the right of reward and punishment on the staff and accept the supervision of the general manager;

Second, responsible for the planning, organization and command of the housekeeping department, leading all the staff of the housekeeping department to complete the work indicators issued by the general manager;

Third, preside over weekly departmental meetings, convey the main points of hotel meetings, arrange work and solve difficulties.

Fourth, make regular appointments with important guests related to the long-term relationship of the hotel, listen to the opinions of the guests with an open mind, and constantly improve and perfect the work. And is responsible for receiving important guests and handling guest complaints.

Fifth, train employees regularly to improve service quality.

6. Formulate the business management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.

Seven, control the expenditure of housekeeping department, review the work report and important documents, analysis and filing.

Eight, participate in the formulation of room price policy, formulate and implement the room sales plan, and supervise the implementation of room price.

Nine, check the housekeeping facilities, do a good job in safety, fire control and hygiene.

Ten, complete other matters assigned by the general manager.

Job responsibilities of the manager of the hotel housekeeper department 2 1. The division of housekeeping department should be clear: high, middle and low-grade rooms should be separated. Make a sign, a high-grade room, a middle-grade room and a low-grade room.

2. The decoration of the housekeeping department may be different from other hotels, so you can add some scenes. (such as flowers, grass, trees, etc. ) make guests feel strange when they enter the guest room:

(1) wake up gently. Because many people are used to adjusting the wake-up time according to the lights instead of the alarm clock, the new wake-up system will gradually increase the lights in the room half an hour before the wake-up time set by the guests until the lights at the wake-up time are as bright as during the day;

⑵ Keyless door lock system, which uses fingerprints or retina to identify guests;

(3) Virtual reality window, which provides the scenery outside the window selected by the guests themselves;

(4) Automatic induction system, light, sound and temperature can be automatically adjusted according to each guest's preference;

5] "white noise". Guests can choose the background sound that makes them feel most comfortable;

[6] Electronic control mattress can make different guests get the most comfortable bed feeling;

(7) A diet specially designed by nutritionists according to the physical condition of the guests.

Responsibilities of Hotel Housekeeping Manager 3 1. Under the leadership of the business director, take charge of the overall work of the housekeeping department.

2. Be responsible for formulating the work plans, job responsibilities, work disciplines, assessment and attendance methods of all departments in the housekeeping department and organizing their implementation.

3. Have the responsibility to recruit employees and strengthen the political and ideological education for employees. Have the right to handle employees until they are dismissed.

4. Be responsible for accounting, attendance, personnel transfer and equipment maintenance of this department.

5. Be responsible for completing all work tasks and economic indicators assigned by the hotel.

6. Be responsible for the training of the whole department, and conduct business operation training for subordinate employees from time to time, which not only improves the professional quality and operation skills of employees.

7. Strengthen the education of health, safety and fire prevention in the department, strive to improve employees' awareness of safety and health responsibilities, and sign safety responsibility letters with employees to ensure their personal safety.

8. Deal with some guest complaints.

9, responsible for employee assessment.

10, coordinate and communicate with other departments to ensure the smooth completion of all work in this department.

1 1, consult with long-term guests regularly to improve service quality.

12. Participate in VIP reception.

13. Strengthen guest room maintenance to ensure the quality rate of guest rooms.

14, hold a regular meeting of the department, summarize the work in the previous stage and arrange the work in the next stage; Give full play to the role of connecting the preceding with the following.

15, monthly inventory of low-value consumables, fixed assets and various expenses of this department.

16. Effectively complete other tasks assigned by the general manager and deputy general manager.

Responsibilities of Hotel Housekeeping Manager 4 1. Work with the human resources management center to formulate and evaluate the annual performance appraisal of the front office manager and the housekeeping manager. Standards and methods for annual performance appraisal and inspection of grass-roots managers in audit departments.

2. Make the work plan of the hotel room service department to ensure that all relevant personnel can fully understand this and implement it effectively.

3. Implement relevant management systems to ensure consistency with the overall policies of the hotel.

4. According to the organizational structure setting standards confirmed by the hotel, the workflow of each position in the housekeeping department is formulated, which is implemented after being coordinated by the hotel human resources department and approved by the general manager of the hotel.

5. Submit the annual and monthly work plan of housekeeping department and the designated housekeeping department report to the general manager of the hotel as required.

6. Review the designated plans and reports submitted by the front office and laundry factory, and supplement the deficiencies on this basis.

7. Be fully responsible for the daily hotel management of the hotel room service department, and ensure that the department provides quality services to the guests according to the standards set by the hotel.

8. Work with the hotel human resources department to arrange and perform various functions of the department's human resources, including recruitment and training, and pay attention to cultivating the department's managers and technical backbones.

9. Constantly study the consumption demand and changes of target customers, think about the service process design, update and improve the management system to simplify the operation process, organize service innovation in a targeted manner, and approve the implementation after full communication with the general manager.

10, keep the attention and understanding of the latest technologies and standards in the latest products, services, efficiency and other industries, and apply and popularize them.

1 1. Supervise the operation of all services, products and facilities in the front office and guest rooms, and conduct regular inspections.

12. Directly or indirectly supervise all managers in the department to effectively perform their respective job functions, and be responsible for their performance and development.

13, according to the per capita efficiency, formulate the staffing of each post in the housing management department and submit it to the general manager for approval.

14. Attend hotel work meetings, preside over regular departmental meetings, and make various work arrangements to promote communication, cooperation and efficient operation of all positions.

15. Check all the work reports of the department, and actively pay attention to all relevant business conditions such as departmental benefits and profits.

16. Participate in and arrange important reception activities of the hotel.

17. Keep good communication with hotel customers and employees, especially important customers.

18. Ensure the timely and effective maintenance of equipment and facilities, and make an annual update plan and report it to the resident manager.

19. Formulate the domestic service budget, strengthen cost control, and pay special attention to labor cost, environmental protection and material consumption.

20, organize the activities carried out by the department.

Responsibilities of Hotel Housekeeping Manager 5 1. Be fully responsible for the management of housekeeping department, be responsible to the general manager and accept his supervision.

2. Responsible for planning, organizing and guiding all the work of housekeeping department, and leading all the staff of housekeeping department to complete all the work indicators issued by the general manager.

3. Formulate the management objectives and management system of the housekeeping department, organize and promote the implementation of its plan, and organize the preparation and review of the working procedures and work assessment of the housekeeping department.

4. Preside over the daily business of the department and the regular meeting of the manager and foreman, attend the weekly meeting of the department manager presided over by the general manager, and be responsible for the employment, training and work assessment of the above-mentioned department heads.

5. Formulate the operating budget of the housekeeping department, control all expenditures, and review the declaration, analysis and filing of all work reports and important documents.

6. Formulate the room price policy, formulate and implement the room sales plan, and supervise the implementation of the room price.

7, check the interior facilities and management, spot check the quality and efficiency of the department.

8, patrol the area and make records, found that the problem is solved in time, and constantly improve the operating system.

9. Make regular appointments with important guests related to the permanent relationship between hotels and restaurants, listen to the opinions of the guests with an open mind, and constantly improve and perfect the work.

10. Responsible for housekeeping cleaning, equipment depreciation, maintenance, cost control (budget) and safety.

1 1, check the fire-fighting equipment, do a good job in fire prevention and theft prevention, and investigate the wanted criminals.

12, check and assess the work of the supervisor and make an evaluation.

Responsibilities of Hotel Housekeeping Manager: 6 1. Participate in the housekeeping management policies and plans formulated by the general manager and be responsible for organizing their implementation and be responsible to the general manager.

2. Supervise and guide the housekeeping staff to strictly abide by the rules and regulations of the hotel and the department, and implement services in strict accordance with the post workflow and service standards, so as to ensure the best work effect and keep the housekeeping department in the best management, service and sanitary condition.

3. Supervise, guide, inspect and train the floor supervisor, laundry manager, warehouse manager, PA foreman and other housekeeping department managers to implement the post responsibility system, implement various guidelines, policies and plans, and regularly put forward opinions and suggestions on the appointment and dismissal of cadres and the rewards and punishments of employees to the general manager.

4. Responsible for checking VIP rooms, seeing off VIPs, visiting sick guests and long-term guests, accepting complaints from guests, trying to eliminate possible adverse effects and establishing a good image of the hotel among guests.

5. Patrol and spot check the guest rooms and other areas managed by the department once a day and make relevant records, and pay attention to collecting the opinions and requirements of the guests, so as to find problems in time, continuously improve the work and improve the service level.

6, responsible for coordinating the work of the housekeeping department, do a good job of communication and cooperation with the managers of relevant departments, and pay attention to strengthen the contact and exchange with the hotel industry counterparts.

7. Supervise and inspect the fire safety work in the management area of the housekeeping department, strengthen relevant training, ensure that every employee in the department is familiar with fire emergency measures, actively cooperate with the security department to keep all fire exits unblocked and fire fighting equipment in good condition, and ensure the safety of guests' lives and guest rooms' property.

8. Supervise, inspect and control the consumption of all kinds of articles and supplies in the housekeeping department, the use of all kinds of equipment and facilities, the handling of items left by guests, the management of all kinds of reports and the custody of files, and be responsible for completing the annual budget of this department in accordance with.

9. Assist the engineering department to maintain all kinds of equipment and facilities in the housekeeping department and actively participate in the renovation and expansion of the guest room.

10. Care about the improvement of the ideological, life and professional quality of the employees in the department, constantly improve the quality of the employees in the department, encourage employees to play their initiative and enthusiasm, actively participate in various trainings at all levels, and pay attention to discovering and promoting potential employees.

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