What kind of department is the hotel concierge department?

Concierge is under the jurisdiction of housekeeping department, which is very important for star-rated hotels. Together with the reception desk, guest service desk and limousine, it belongs to the front-line reception department related to the lobby, and its working hours are 24 hours. Although the Concierge Department is an auxiliary department with no operating income, it is precisely because of the existence of the Concierge Department that it can provide high-quality, standardized and personalized services to the guests in the lobby and even the whole room ... Its service scope involves all aspects of the guests. It is one of the most direct and outstanding performances of star-rated hotels.

Main functions:

1. Send and receive luggage-send and receive luggage for hotel guests.

2. Opening and closing doors-opening and closing doors for guests and loading and unloading luggage.

3. Take care of luggage-take care of luggage for guests

4. Opening service-provide etiquette service for guests to open the door and send them off.

5. Send and receive all kinds of mails-send and receive mails, newspapers, news and articles for hotel guests, apartment guests, commercial buildings, shops and hotel staff;

6. Send letters on behalf of customers-send letters on behalf of customers, etc.

7. Consulting Services-Providing consulting and related information services.

8. Wheelchair service-Wheelchairs are provided for the sick and disabled.

9. Elevator service-arrange elevators for the check-in and check-out of important people.

10. Search service-provide search service for guests in the hotel.

1 1. stroller service-provide stroller rental service for hotel guests.

12. Tourism services-Contact travel agencies to provide hotel guests with Guangzhou tour and tourism services inside and outside the province.

13. Field service-the service of purchasing, picking up and repairing articles for hotel guests.