Hotel service awareness and skills

1, the hotel's service consciousness means: greet guests, pick up small rubbish when you find it on the ground, and ask for help when you see what the guests need? When you do these seemingly small things one by one and stick to them in your work, you will have a sense of service over time. To put it simply, the service consciousness of the hotel is an abstract problem, which is actually "to provide warm service to guests anytime and anywhere according to the hotel norms, etiquette requirements, workflow and standards".

2. Hotel service skills refer to providing personalized services according to different requirements of guests. Of course, the premise is that business skills are very skilled, so practice makes perfect.