Our company is engaged in the sales and after-sales of excavators. Please make suggestions. Can the after-sales service of excavators be separated from the accessories sales of excavators?

The management department can be separated, but obviously the sales of accessories are mainly in the process of after-sales maintenance, and the performance of customer door-to-door sales can only be one tenth of that of active sales.

I mean to set up a spare parts department, or a spare parts department in the after-sales department to manage the logistics, inventory and accounts of spare parts. At the same time, an after-sales department is set up to manage the work dynamics, customer complaints and expense reimbursement of after-sales personnel. Then the accessories and services are completed by the first-line after-sales personnel at the same time, and the sales performance and service status of the accessories are included in the salary and bonus assessment of the after-sales personnel.

In this way, all departments have a clear division of labor, perform their duties, have a supervision system and are easy to manage.

Spare parts sales and machine sales should be completely separated, and professionals should be found. Accessories sales should not only be able to speak, but also understand technology.

Therefore, the company structure can be set as follows: sales department (machine sales), after-sales department (service management, with accessories department), creditor's rights department (repayment), logistics department (including human resources, administration, drivers, doormen, etc. ) and the finance department (accounting).

When the company grows bigger, it can also set up a training department, a planning department and a public relations department.