How can I be rated as a four-star hotel? What qualifications does he have?

6.4 Four-star 6.4. 1 The hotel has reasonable layout, reasonable functional zoning, convenient facilities and safe use. 6.4.2 The interior and exterior decoration are made of high-grade materials, with exquisite workmanship and outstanding style. 6.4.3 The indication signs are clear and practical, and the graphic symbols of public information conform to GB/T/KOOC-0/000/KOOC-0/./KOOC-0/and GB/T/KOOC-0/000/KOOC-0/.2. 6.4.4 There is central air conditioning (except villa resort hotel), and all areas are well ventilated. 6.4.5 Have a computer management system suitable for this star level. 6.4.6 There is a public audio relay system; The tune and volume of the background music are appropriate and the sound quality is good. 6.4.7 Facilities and equipment shall be well maintained, free from noise, clean, hygienic and effective. 6.4.8 All management systems are sound and consistent with the hotel scale and star rating. 6.4.9 All descriptions and service words shall be in at least Chinese and English. 6.4. 10 can provide Mandarin and English services, and provide a second foreign language service when necessary. 6.4. 1 1 Front Hall A. The area is spacious and suitable for reception capacity; B. Luxurious atmosphere, unique style, elegant decoration, harmonious tone and sufficient light; C. There is a general service desk suitable for the scale and star rating of the hotel; D. Each section of the main service desk is marked in Chinese and English, and the receptionist provides reception, inquiry and checkout services 24 hours a day; E. providing message service; F. Provide one-time ordinary bill settlement service (except commodities); G. provide credit card settlement services; H./kloc-provide foreign currency exchange service for 0/8 hours; 1. Provide promotional materials for hotel services, room price list, local traffic map in Chinese and English, introduction of the location and major domestic tourist attractions, timetable of major means of transportation and corresponding newspapers and periodicals; J. 24-hour room reservation; All right. Both hotels and guests can open the safe to store valuables. The safe location is safe and hidden, which can protect the privacy of guests; L set up a doorman 18 hours to receive Fujian; M Set up full-time baggage handlers, have special baggage carts, and provide baggage service 24 hours a day. There is a small luggage storage place; N. there are managers on duty 24 hours a day; O Set up a lobby manager, 18 hours on-the-job service; P. set up a guest rest place in the non-business area; Q. Providing valet booking and arranging taxi service; R the foyer and main public areas are equipped with ramps for the disabled, wheelchairs and toilets or toilet seats for the disabled, which can provide necessary services for the disabled. 6.4. 12 Room A. At least 40 rooms (sets) can be rented; B. 70% of the guest room area (excluding the bathroom) is not less than 20 square meters; C. Luxurious decoration, equipped with high-grade upholstered bed, writing desk, wardrobe and clothes rack, coffee table, chair or sofa, bedside table, bedside lamp, desk lamp, floor lamp, full-length mirror, luggage rack and other high-grade supporting furniture. The interior is covered with high-grade carpets, or high-quality wood floors or other high-grade flooring materials. Using regional lighting, the illumination of the target object is good; D. The guest room door can be closed automatically, with door mirror, doorbell and anti-theft device. Post an emergency evacuation map and related instructions in a prominent position; E. There is a bathroom, equipped with a top-grade pumping bucket, a dressing table (equipped with a washbasin, a toilet mirror and necessary toiletries), a bathtub with a shower head (without a shower head if there is a separate shower room) and a shower curtain. The faucet is clearly marked hot and cold. Take effective anti-skid measures. The floor, wall and ceiling are decorated with high-grade building materials, with elegant and soft colors, zoning lighting and good destination lighting. There is a good low-noise exhaust system, and the temperature and humidity are suitable for guest rooms. There are 1 10/220V uninterruptible power sockets and telephones. Equipped with a hair dryer. 24-hour hot and cold water supply; F. With convenient telephone, you can make international and domestic long-distance calls directly, or you can use prepaid telecommunication cards. With instructions for telephone use and a guide to major local telephones; G. providing internet access services. With instructions for use; H A color TV set with no less than 16 broadcast channels, with good picture and sound quality. With channel description; The broadcast content shall comply with the regulations of China municipal government. A, good sound quality, audio equipment can be controlled by the guests; J. There are noise prevention and sound insulation measures with good effect; K for the convenience of guests, there are at least two specifications of power sockets, and socket converters are provided; L. There are inner curtains and outer sunshade curtains; M. there is a single room; There is a suite; O. luxury suites with at least 3 rooms; P. there are stationery suitable for this star level. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist traffic maps, and newspapers suitable for hotel guests; Q. The guest room and bathroom shall be cleaned/kloc-0 times a day, and the sheets, sheets and pillowcases shall be replaced every day or at the request of the guests, and the guest's articles and consumables shall be fully supplemented, and the guest's articles and consumables shall be cleaned at any time at the request of the guests; R cotton fabrics for bed (sheets, pillows, pillowcases, quilts, quilts, etc.). ) and bathroom knitwear (bath towels, bathrobes, towels, etc.). ) good materials, exquisite workmanship, soft and comfortable; Provide turndown service and extend good night greetings; Provide hot and cold drinking water and ice cubes 24 hours a day, and provide tea or coffee free of charge; U. A mini-bar (including mini-refrigerator) is set up in the guest room, which provides a proper amount of wine and drinks, with drinking utensils and price list; 5. Provide message and wake-up service; W. When guests receive guests in the room, they can provide additional chairs and tea service upon request; Provide dry cleaning, wet washing, ironing and mending services for clothes and return them to the guests within 24 hours. /kloc-provide express service for 0/6 hours; Y. there is a room delivery menu and wine list, providing 24-hour Chinese and western food delivery service. There are not less than 8 kinds of food delivery dishes, not less than 4 kinds of drinks and not less than 4 kinds of sweets, and there are food delivery cards that can be hung outside the door; Provide shoeshine service. 6.4. 13 dining room and bar room a. There is a Chinese restaurant with reasonable layout and luxurious decoration; B There is a unique coffee shop (or simple western restaurant) with elegant style and reasonable location. Buffet breakfast and western dinner can be provided; C. there is a banquet hall or a small banquet hall. Can provide banquet service; D there are special bars or tea rooms or other places where guests can rest and communicate, and wine service is provided; E. Tableware shall be configured in complete sets according to Chinese and western habits, without damage, and shall be sanitary and bright; F menus and wine lists shall be beautifully bound, complete and tidy, and the serving rate shall be no less than 90%. 6.4. 14 Kitchen A. The location is reasonable, the layout is scientific, and the food delivery route does not cross other public areas; B, wall tile, anti-skid material on the ground, geosyncline and ceiling; C the cold dish room and pastry room are separated independently, and the air conditioning equipment is sufficient. There are air disinfection facilities in the cold dish room; D. The roughing room is isolated from other operation rooms, and the temperature of each operation room is appropriate and the cold air supply is sufficient; E necessary cold storage and freezing facilities, and raw and cooked foods and semi-finished foods are placed in separate cabinets. There is a dry goods warehouse to clean up expired food in time; F. the location of the dishwashing room is reasonable; G there are special facilities for placing temporary garbage and keep them closed, and there are sewage facilities (geosyncline, range hood, exhaust port, etc.). ) keep clean and unobstructed; H. There is a sound-proof, heat-proof and odor-proof spring door between the kitchen and the dining room, which is separated in and out and automatically closed; First, take effective measures to kill mosquitoes, flies, cockroaches and other pests. 6.4. 15 meeting and entertainment facilities: there are meeting and entertainment facilities and equipment, and corresponding services are provided. 6.4. 16 public * * * area with sufficient parking lots; B. There are a large number of high-quality passenger elevators in buildings above 3 floors, and the cars are elegantly decorated; There is also a service elevator; C. having a public telephone and a local telephone book; D. There are separate public toilets for men and women in all major regions; E there are shops selling commodities such as daily necessities, souvenirs and handicrafts; F there is a business center, which sells stamps and sends letters, and provides services such as telegraphy, fax, photocopying, typing, international long-distance telephone calls and computer rental. G. purchase tickets for transportation, movies and visits; H. provide sightseeing services in the city; First, the main public areas have closed-circuit television monitoring systems; J emergency power supply system and emergency lighting facilities are available. K. Carpets or other high-grade materials shall be laid on the floor of the corridor, and the walls shall be clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exit signs are clear and eye-catching, and the location is reasonable. 6.4. 17 There must be at least 26 selected items.