Problems and Solutions in Meeting Management

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meeting management system

I. meeting organization

(I) hotel-level meetings: hotel staff meetings, hotel business personnel meetings and various representative meetings shall be reported to the office for approval, and each department shall be responsible for organizing and convening them respectively.

(2) professional meetings: that is, hotel-wide technical and business comprehensive meetings (such as business activity analysis meetings and safety work meetings, etc.) are approved by the deputy general manager in charge and organized by the competent business department.

(3) departmental working meetings: the working meetings held by various departments of the hotel are decided by the heads of each department and are responsible for organizing them.

(4) team (group) meeting: decided and presided over by each team leader.

(5) meetings (such as on-site meetings, reports, office meetings, etc.) or business meetings (such as joint venture fairs, etc.) held by foreign units in our hotel will be accepted and arranged by the office, and relevant business counterparts will assist in the meeting work.

II. Meeting arrangement

(I) Arrangement of regular meetings

In order to avoid too many or repeated meetings, all normal meetings in the hotel will be included in the regular meeting system, and in principle, they should be organized according to the time, place and content stipulated by routine. The routine meetings are arranged as follows:

1. Technical meetings

(1) The general manager's office will

study and deploy administrative work, and discuss and decide major issues of hotel administrative work.

(2) The administrative affairs meeting

summarizes and evaluates the operation of the current month and arranges the tasks for the next month.

(3) Management meeting (or hotel staff meeting) above the team leader

Summarize the work situation in the previous period (half a year, the whole year) and deploy the tasks in the current period (half a year, the New Year).

(4) business activity analysis meeting

reports and analyzes the implementation of the hotel plan and the results of business activities, evaluates all aspects of work, affirms achievements, points out mistakes, and puts forward improvement measures to continuously improve the economic benefits of the hotel.

(5) The safety work meeting (including public security and fire control work) will report and summarize the previous work of safety production, public security and fire control, analyze and handle accidents, check and analyze hidden dangers of accidents, and study and determine safety precautions.

(6) The departmental affairs meeting

checks, summarizes and arranges the work.

(7) The team will

check, summarize and arrange the work.

(II) Arrangements for other meetings

All kinds of meetings involving the heads of multiple departments must be approved by the deputy general manager in charge 1 days before the meeting, and the general manager's office will make unified arrangements before the meeting can be held.

1. Every Saturday, the office should balance the regular hotel meetings and all kinds of temporary meetings, make a meeting plan and distribute it to the main hotel managers and relevant service personnel.

2. If the meeting whose office has been included in the meeting plan needs to be rescheduled, or new meetings need to be arranged under special circumstances, the convening unit shall report to the general manager's office two days in advance to adjust the meeting plan. Without the consent of the office, no one is allowed to disturb the normal meeting plan casually.

3. The office has the right to refuse to arrange meetings that are not well prepared, repetitive or of little use.

4. For several meetings with the same participants, similar contents and similar time, the office has the right to arrange a merger.

5. The duration of meetings of all departments must obey the unified arrangement of the hotel, and the small meetings of all departments should not be held at the same time as the regular meetings of the hotel (except that there is no time conflict among the participants), and the principle that small meetings should obey the general assembly and the whole should be adhered to.

III. Preparation for the meeting

(1) The host of the meeting and the participants of the convening unit should make relevant preparations respectively (including drawing up the meeting agenda, proposal, report summary outline, speaking points, draft work plan, draft resolution and decision, implementing the meeting place, arranging seats, preparing tea sets, prizes and souvenirs, and notifying the participants, etc.).

(2) The staff attending the regular office meeting of the hotel can't take time off without special reasons. If taking time off, it needs to be approved by the general manager.

(3) There are the following reasons. Senior management personnel above the deputy general manager may propose to hold the hotel office meeting temporarily or in advance:

1. Important matters need to be submitted to the hotel office meeting for discussion and decision;

2. Employment and dismissal of important business managers in various departments.

(4) The Minutes of the Meeting is an important document in the hotel, which has a certain range of confidentiality, and may not be circulated without approval.

(5) participants should know everything and brainstorm, and once the meeting decides, it should be completed on schedule.

(6) participants must strictly abide by the meeting discipline, and must not walk around at will or use mobile phones.

meeting management regulations

1. Hotel meetings are mainly composed of regular office meetings and daily work meetings.

second, the summit meeting in the regular meeting is usually held at least once a month to study and make decisions on work matters in a certain period. The meeting was presided over by the general manager of the hotel, and the participants were the hotel general manager, deputy general manager, department managers and other leaders.

Third, the regular hotel office meeting is a meeting held to implement the resolutions and decisions made. The meeting was presided over by the general manager and attended by the heads of various departments and relevant personnel.

iv. regular hotel office meetings are organized by the hotel office. The office shall notify all the participants of the main contents of the meeting in writing 3 days before the meeting, and sort out and publish the Minutes of the Meeting within 14 hours after the meeting.

(1) Formation and issuance of meeting minutes:

1. Minutes and resolutions of regular hotel office meetings shall be compiled and written by the office;

2. The office completes the sorting of minutes and resolutions within a limited time according to the needs of meeting contents;

3. After the meeting minutes and resolutions are formed, they shall be signed by the hotel leaders attending the meeting for confirmation;

4. Before distributing the meeting minutes, the Meeting Minutes Distribution Approval Form should be filled in, which includes the minutes number, distribution scope and approval opinions of the competent leader (or the leader presiding over the meeting);

5. The minutes of the meeting should have the document number, and the Document Sign-in Record Form should be filled in when it is distributed, and the recipient should sign for it;

6. Meeting minutes should be classified and filed, and the retention period should be determined according to the importance.

(2) As an important document of the hotel, the minutes of the meeting will be sent to all the people attending the meeting for verification and implementation.

5. The convenor of the daily work meeting shall fill in the Meeting Application Form, which can only be held after the approval of the deputy general manager in charge. The notice of the meeting shall be issued by the office according to the requirements of the application department. If it is necessary to write the minutes of the meeting, the meeting convening department shall report it to the relevant personnel and office after writing.

Regular meeting system of senior leaders

1. All department managers must arrive at the meeting place five minutes in advance and take their seats. Those who cannot attend due to special reasons should ask for leave from the office in advance;

second, the participants should take minutes of the meeting, and the hotel office should send clerks to take minutes of the meeting for filing or compiling and distributing the minutes of the meeting as required;

3. The director of the office stands at the entrance of the meeting, waiting for the arrival of the general manager. When the general manager arrives, all department managers stand up and pay attention to the general manager.

iv. other participants can only be seated after the general manager takes a seat or signals;

5. The director of the office will announce the start of the regular meeting and explain the reasons for those who did not attend the meeting;

VI. During the meeting, all personnel must keep their normal sitting posture, keep their eyes on the direction of the general manager, and the managers of each department will report the situation of their own departments one by one in a clockwise direction;

VII. When reporting, the language "* * Department Report" should be standardized, with the contents of the previous day's department work, existing problems, suggestions, etc. After reporting, please ask the general manager for instructions;

VIII. When the general manager gives instructions, the relevant department managers should make records and say "thank you";

9. The general manager announces the end of the regular meeting, all the staff stand up, and other participants pay attention;

1. department managers can only leave the meeting after the general manager leaves the meeting;

Xi. After the meeting, the relevant departments and offices should do a good job in implementing the determined matters in strict accordance with the resolutions of the meeting, and the office is responsible for supervising the reminders.

weekly meeting system

1. The regular meeting of department leading cadres is held once a week, presided over by the general manager, and attended by deputy general managers and managers of various departments;

2. The main contents of the meeting are as follows:

(1) The general manager conveys the relevant documents of the superior, the spirit of the hotel board of directors and the general manager's office;

(2) The managers of each department report the work of the week and the problems that need to be submitted to the general manager or other departments for coordination and solution;

(3) the general manager will comment on the work of each department this week, put forward the main points of next week's work, and make arrangements;

(4) Other problems to be solved.

3. Participants in the regular meeting should speak freely and express their opinions, and are allowed to hold different views and reservations. However, once a resolution is formed at the meeting, it should be carefully implemented regardless of personal consent;

Fourth, strictly observe the meeting discipline and keep the meeting secret. Before the meeting resolution is officially announced, it is not allowed to disclose the meeting content without permission, which will affect the implementation of the resolution.

staff meeting system

1. This system is specially formulated to continuously improve the overall quality of employees, enhance the sense of ownership of all employees and establish the overall concept;

under normal circumstances, the meeting will be held once a year. In special circumstances, it can be convened temporarily, presided over by the chairman or general manager, attended by all hotel staff, and the office is responsible for the organization and meeting work;

III. Contents of the meeting:

(1) Learn relevant articles in economic journals, understand the domestic and international political and economic situation, and convey the spirit of relevant decisions made by the hotel.

(2) learn the management rules and regulations formulated by the hotel, and constantly enhance the concept of organizational discipline;

(3) major decisions made by the hotel, institutional setup and adjustment of the employment and exemption of middle-level and above cadres;

(4) Notify the hotel of temporary public activities and temporary tasks completed by the hotel collectively;

(5) training employees on various topics, including professional technical knowledge and code of conduct;

(6) Arrange the annual work tasks and summarize the annual work completion;

(7) Inform the hotel of the important decisions on commending, rewarding and handling the managers and employees, so as to inspire the employees' work enthusiasm and stabilize their ideological mood;

(8) Other important matters.

IV. Meeting Requirements

(1) The hotel office shall notify all departments one week in advance of the staff meeting;

(2) The office should send clerks to take minutes of the meeting, so as to file for future reference or compile and distribute the minutes of the meeting;

(3) strictly implement the resolutions of the meeting and complete the specific tasks put forward by the meeting. The implementation of the spirit of the meeting shall be supervised and urged by the office.

system of regular meetings of all departments

1. This system is specially formulated to motivate employees to fulfill their duties, do their duties wholeheartedly, and enhance their overall awareness and overall concept;

second, it will be held once a week, and the specific time will be arranged by the department according to the needs of the work, presided over by the manager of the department, and attended by all employees of the department;

III. Contents of the meeting

(1) Employees report the completion of their jobs and their thoughts last week, and observe various rules and regulations; The managers of all departments summarize the overall work completion of their own departments last week and deploy this week's work;

(2) convey the spirit of "weekly manager's office meeting" and learn the relevant rules and regulations of the hotel and relevant business knowledge;

(3) analyze the current work situation of this department and make clear the business development direction of this department;

(4) emphasize the connection between the work of various departments and implement the responsibilities of the staff of this department;

(5) comment on employees' work performance, conduct various appraisals, praise the advanced and promote bad behavior;

(6) motivate employees' work enthusiasm, encourage employees' work enthusiasm and ensure employees' ideological stability.

IV. Requirements for the meeting

(1) The person in charge of each department shall notify his employees in advance of the regular meeting of each department;

(2) participants should attend the meeting on time, and those who cannot attend due to special reasons should ask for leave from the person in charge in advance;

(3) All staff should carefully keep the minutes of the meeting, especially record their own work tasks and entry requirements completely and accurately;

(4) Speak enthusiastically with a sense of ownership and a responsible spirit when discussing issues;

(5) The department head is responsible for supervising and urging the specific work of the department, and reporting the contents to the office in time.