How to be a good hotel manager?

Establishing a good customer relationship with dining guests is an important part of the daily work of restaurant managers. As a restaurant manager, it must be clearly recognized that it is its main duty to implement management measures, improve service quality, establish customer relations and attract more dining customers. In order to create an attractive dining atmosphere, restaurant managers must pay attention to the following questions:

1, key culture. Trained waiters, skilled in service skills and good in service attitude, can meet the legitimate needs of guests and make them feel dependent and trust in the restaurant.

2. Check and supervise at any time. Always visit the restaurant in person, show concern for the guests, and guide the waiter to do a good job before the guests need it.

3. Establish guest files, contact customers regularly, keep abreast of the names, identities and hobbies of dining guests, and communicate with them extensively. For important guests and restaurant regulars, the restaurant manager needs to contact them regularly. After each large-scale activity, he sends a thank-you letter to the guests and sincerely listens to their opinions.

4. Treat people sincerely, create an image, and always keep promises in front of guests. When a guest has a complaint, we must adhere to the principle of solving the problem first, set a good example for the waiter to respect the guest, and set a good image for the guest to treat the customer honestly.