Flexible employment broke out! Five industries with fire in Universal Studios.

Tourists are woven and lively. During the National Day holiday, Universal Studios Resort became one of the top ten

Flexible employment broke out! Five industries with fire in Universal Studios.

Tourists are woven and lively. During the National Day holiday, Universal Studios Resort became one of the top ten tourist attractions in China. Visitors from all over the country finally have the opportunity to visit the largest Universal Studios in Asia and get in touch with popular IP, such as Harry Potter, Minions, Transformers and Jurassic World. Their joy is beyond words. At the same time, the "spillover effect" of Universal Studios continues to expand. Driven by the National Day holiday, the catering market around Universal Studios was very active, and the turnover of many restaurants soared, which was five times higher than that at the beginning of the month.

In addition, flexible employment in five major industries, such as customer service, cleaning staff and operators, also ushered in an outbreak period, with full stamina. The catering tea industry is "food is the most important thing for the people", and Universal Studios is stimulating the vitality of the catering tea industry. According to the data from Meituan, since the beginning of this year, restaurants 1067 and hotels 170 have been opened within five kilometers around Universal Studios on Meituan's platform, and "Huanqu Store" has become the entrepreneurial vane of life service merchants in Beijing. Affected by the sharp increase in tourists and the strong demand for food and beverage, various restaurants and tea shops are trying their best. Merchants have extended their business hours and started a round of "grabbing people". The employment of catering tea industry is different from other industries, which mainly presents the following characteristics.

First, the employment gap still exists. Catering and tea industry, especially front-line service personnel and chefs in large and medium-sized cities, are facing shortages all the year round. The structural problem of "difficulty in recruiting workers" has always existed. In addition, the National Day holiday has a large passenger flow, but the demand for employees' vacations is also great. This contradiction leads to a more shortage of manpower and a more tense employment.

Second, the turnover rate is high. There are two main reasons for the high turnover rate. On the one hand, China's catering and tea drinking industries are relatively simple to operate, with low entry barriers and strong employee substitutability; On the other hand, the welfare and social security of employees in the catering industry are poor, which leads to "unable to keep people".

Third, the signboard method is single. At present, the recruitment of catering industry is mainly through acquaintance introduction, advertising and online recruitment. Compared with the recruitment of emerging industries on the Internet, the method is relatively simple, and the recruitment of employees is inefficient and slow. Officially, based on the three characteristics of catering and tea industry, restaurants and tea shops have to try their best to start a "grab people war". In addition to the "Three Brooms" and "Pig's Head Bar" of Universal Studios, there are snacks, fast food, barbecues, hot pots and tea shops around. They have increased their recruitment efforts, and their wages and hourly wages have increased significantly compared with before. The popularity of Universal Studios travel booking in the customer service and consulting industry continues to climb.

As can be seen from the official App of Beijing Universal Resort, tickets for Universal Studios No.3, No.4 and No.6 have all been sold out, and tickets for other dates all show "tight inventory", while tickets for the "Yousutong" fast track have already been sold out. At the same time of the rush to grab tickets, there have also been many problems of refunding tickets and changing visas, which has stimulated the demand of Universal Studios for the customer service industry. In order to alleviate the large demand for tourists to buy tickets and return, Universal Studios has increased the recruitment of customer service.

Looking at the websites such as Zhaopin.com, we can see that Universal itself and the recruitment company have released a lot of information about "recruiting Universal Studios customer service". As one of the flexible employment industries, the customer service industry's main job is to receive new customers, visit old customers and tap potential customers, which naturally adapts to the characteristics of flexible employment. Specifically, first, it is more flexible, you can choose your own working hours, and customer service staff can go to work at the right time according to their own rhythm. Second, the entry threshold is low. As long as there are no big obstacles in communicating with people, you can basically do it after the training of Universal Studios, which is greatly reduced compared with the financial and computer industries. Third, it is easy to get started, it is a skilled type of work, and the work content and process are relatively solidified, making it easier to carry out the work. Upon inquiry, the main job of customer service recruitment in Universal Studios is to answer pre-sale ticketing consultation, such as booking tickets, changing tickets and refunding tickets. In addition, respond quickly and properly solve ticket operation problems, and guide customers to purchase tickets and refund tickets. Of course, the customer service industry has a low threshold, but it does not mean that the customer service industry can "do it with one mouth". To be an excellent customer service staff, flexible job seekers need to learn the art of speaking. Only in this way can they be better qualified for their work and provide better services to tourists.

Cleaning and security industry According to the data of Meituan, since the beginning of this year, there have been 70 new hotels/kloc-0 within five kilometers of Universal Studios on Meituan platform, which directly and indirectly benefited more than 70 categories and 100 industries in the upstream and downstream, providing tens of thousands of jobs for the surrounding areas, including cleaning, security and security.

The first is cleanliness. During the National Day holiday, tourists came to Universal Studios in an endless stream, and at the same time, they also brought paper towels, peels and other garbage, which put pressure on the cleaning of Universal Studios and forced Universal Studios to "recruit" and increase the employment of cleaning. According to the survey, the cleaning staff recruited by Universal Studios are mainly responsible for the cleaning work in Universal Studios, including floor cleaning, glass cleaning and dust removal, so as to ensure a safe, clean and environmentally friendly environment for tourists and employees. At the same time, Universal Studios Hotel and Jin Nuo Resort Hotel are also booked hot, and there is a shortage of hotel cleaning staff. Accordingly, Universal Studios has increased the use of flexible employment. The advantages of flexible employment, such as low employment risk, short recruitment cycle, low training cost, flexible staffing and unified platform supervision, have also provided two-way profit opportunities for Universal Studios and Gong Ling personnel.

The second is safety and security inspection. During the National Day holiday, Universal Studios strengthened the recruitment and security inspection of security guards. This is because, first, there are many tourists coming to Universal Studios during the National Day holiday, and it is inevitable that there will be conflicts during the process of queuing, taking photos and playing. Before, two girls had a dispute because of jumping the queue, and they urgently needed security coordination to solve it. At the same time, many tourists come to Universal Studios by car. Parking in the parking lot is hot, and parking spaces are hard to find. At this time, security guards are urgently needed to guide vehicles to park and return. According to the recruitment information released by Universal Studios, the security guards recruited by Universal Studios are mainly responsible for patrolling and protecting security halls, apartments, hotels and restaurants, and guiding vehicles to park in parking lots. By increasing recruitment and sending more security personnel, the overall play order of Universal Studios has been greatly consolidated.

In addition to the above three industries, Universal Studios IV has also increased the employment of operators in scenic spots. The attractions of Universal Studios include Decepticon roller coaster, which is highly exciting and risky. Operators must be equipped. Before each tour, they should check the safety of tourists, including helping tourists get in and out of amusement equipment, checking tourists' restraint devices and safety pillars, and observing closed-circuit television monitors. To ensure the safe operation of the project.

Fifth, Universal Studios has also increased the employment of visiting commissioners. Universal Studios has just opened, and it is urgent to understand the experience of tourists. To this end, Universal Studios arranges visiting commissioners in outdoor areas such as the entrances and exits of major parks, restaurants, cinemas and rest areas. And invite tourists to fill in questionnaires on tablet computers or mobile phones, and be responsible for visiting and collecting information data such as the garden experience and satisfaction of Universal Studios tourists. To sum up, the five major industries will usher in a big explosion with the popularity of Universal Studios, and flexible practitioners in the industry will usher in a wave of dividend harvest.

On the one hand, the flexible employment of Universal Studios also takes the form of outsourcing or signing a contract with the Gong Ling platform. In this case, flexible practitioners usually sign contracts with the flexible employment platform, and Universal Studios uploads the payroll on the platform to help individuals pay wages after tax deduction in real time. In this regard, flexible practitioners should inquire in real time to avoid missing wages due to unfamiliar procedures. On the other hand, because it is a National Day holiday, according to the law, people who go to work on holidays can enjoy three times or even more welfare subsidies, and flexible employees can actively fight for their legitimate rights and interests, so as to get more wages.

The second is the issue of job promotion. For flexible practitioners, although they are mental workers, they can also seek higher positions and smoother promotion opportunities. On the one hand, promotion is not only the recognition of flexible employees' working ability, but also can arouse their enthusiasm and encourage them to provide higher quality services. On the other hand, for employers such as Universal Studios, senior chefs and professional managers will also be poached because of the urgent need for talents in newly opened stores around them. Therefore, spiritual employers, including Universal Studios, should also establish a position promotion mechanism for their employees, smooth the upward channel, and even adopt a "partner system", which not only allows flexible employees to get "performance points", but also enhances their sense of belonging and responsibility, thus alleviating the problems such as personnel flow caused by high mobility in flexible employment industries.