What is the specific job of a guest service center clerk?

Clerks are the lower-level employees of the company. They are generally engaged in document processing. There are also many companies that divide the levels of employees, clerks, and staff in terms of salary. However, some companies have very high requirements for clerks and also grant some powers. . Different companies have different work arrangements.

1. The main work contents of the guest service center clerk are as follows:

1. Master all incoming and outgoing calls and calls for guests’ needs to ensure the continuity and efficiency of work;

2. Understand how to control the telephone and hotel background music system;

3. Understand all emergency situations in the hotel and how to deal with them;

4. Accurate Record all wake-up service rooms and wake up guests accurately and timely;

5. Accurately charge phone calls and record phone numbers;

6. Understand the hotel The overall framework and various facilities, the leaders of various departments and the cooperative relationship between departments;

7. Never eavesdrop on any phone calls;

8. Understand the functions of the fax machine functions and can be operated;

9. Regularly check the copier to ensure the normal operation of the system;

10. Ensure normal working order in the switchboard room and keep the work area neat and clean;

11. No idlers are allowed in;

12. If guests require luggage, please contact the concierge;

13. Provide all information to guests , classify faxes and ensure that all information and faxes are delivered to guests in a timely manner;

14. Provide guests with as much information as possible about the hotel and other local conditions that guests need;

15. Be familiar with foreign currency exchange rates, financial markets, flights and other information;

16. Perform other switchboard duties and tasks.

2. The requirements for the position of guest service center clerk are as follows:

1. Female, aged 22~35 years old;

2. High school or technical secondary school diploma, business Or relevant professional certificate;

3. Have 1 year of working experience in guest service or telephone switchboard;

4. Have a good image and temperament, be warm and friendly, and have a cheerful personality;

5. Good communication adaptability and English expression ability, clear mind;

6. Strong computer operation ability, proficient in using Fidelio (the world's most famous hotel management system), Opera ( Well-known hotel information system) system is preferred.