For reference materials about the automobile service industry,

China Journal Full-text Database * * * found 3 articles.

Cheng Xia. A Summary of Research on the Development of Automobile Service Industry in China [J]. Scientific Information (Scientific Teaching and Research), 2008, (24).

[2] Jin Ningyun, Liu Chaoming, Cai. Analysis of the present situation and development potential of China automobile service industry [J]. Productivity Research, 2008, (04).

[3] Gu, Su Ruhua. An Empirical Analysis of Service Quality, Customer Satisfaction and Customer Loyalty in Automobile Service Industry [J]. Journal of Business Economics, 2006, (12).

China periodical full-text database * * * found 9 articles

[1] weeks. Analysis on the current situation and training mode of automobile service engineering talents [J]. Journal of guiyang university (Natural Science Edition), 2009, (0 1).

[2] Yin. Research on the Training Mode of Applied Talents in Automobile Service Engineering [J]. Journal of Changzhou Institute of Technology, 2009, (03).

[3] Hu Jiangchuan. Study on the necessity and strategy of developing new automobile service industry in Kunming [J]. Economic Research Guide, 2009, (05).

[4] Zhao Zhiguo. Analysis on the Development Strategy of Huai 'an Automobile Service Industry [J]. Science and Technology Information, 2009, (20).

[5] Gai Guofeng, Shen Jian. Factor Analysis of Consumers' Purchasing Behavior in Used Car Market [J]. Journal of Jilin Institute of Technology, 2009, (05).

[6] Gai Guofeng. Research on the Development Opportunities and Strategies of China Automobile Service Industry [J]. Economic Perspective (Part II), 20 10, (0 1).

[7] Wen Tao. An Empirical Study on the Influence of Customer Experience on Service Brand Loyalty ── Taking Film Projection Industry as an Example [J]. Statistics and Information Forum, 2009, (10).

Cai Yun, Tang Lan, Tan Jinhui. Study on Service Quality of Automobile Maintenance Enterprises in Chengdu [J]. China Collective Economy, 2008, (2 1).

[9] Zhao Zhiguo. SWOT Analysis on the Development of Automobile Service Industry in Huai 'an [J]. Modern Business Industry, 2009, (17).

China excellent master's degree thesis full-text database * * * found 14.

[1] Yu Jingsheng. Research on after-sales service improvement scheme of FAW-Volkswagen Audi brand [D]. Jilin University, 2007.

[2] Tong Fu Kabu. An empirical study on the influencing factors of customer loyalty in service enterprises [D]. Huazhong Agricultural University, 2007.

[3] Song Yan Wen. Study on the Relationship between Hotel Customer Satisfaction and Loyalty [D]. Wuhan University of Technology, 2008.

[4] He Rong. Research on customer loyalty of family cars [D]. Wuhan University of Technology, 2008.

[5] Yan. An empirical study on the influence of service quality of small and medium-sized hotels in Lianyungang on customer behavior intention [D]. Nanjing University of Science and Technology, 2007.

[6] Li Xiumei. Research on the loyalty of department store members based on service profit chain [D]. Zhejiang Gongshang University, 2008.

[7] Li Dan. Research on Marketing Innovation Strategy of Guangzhou Honda 4S Special Store [D]. Jinan University, 2008.

[8] Hou Xingxing. Research on the Influence of Service Quality on Customer Satisfaction and Customer Loyalty [D]. Shandong University, 2008.

[9] Liu pai. Research on the Relationship between Customer Satisfaction and Store Loyalty [D]. Southwest Jiaotong University, 2009.

[10] Jing. Analysis of the present situation of automobile after-sales service in China and its countermeasures [D]. Chang 'an University, 2009.